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Tile Shoppe

8707 Jane St , Jane Street and Rutherford, Concord, ON
239 reviews
Business claimed Last updated: 4 months ago
Listed in: Tiles
About Tile Shoppe

At Tile Shoppes, we always try to deliver all the best! In service, quality, advice and value for money. Go to full description...

8707 Jane St , Jane Street and Rutherford
Concord, ON, L4K 5N9, CA

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905-760-0297
Business website

Images and videos (16)

Tile Shoppe, Concord Reviews (239)

4.7
239 reviews
5 Star
209
4 Star
16
3 Star
2
2 Star
2
1 Star
10
By non-member61833 on Aug 15, 2013
Shopping Experience at Tile Shoppe
I needed few item like tiles and marble jam so I have been told to take a look at Tile Shoppe too. I found employees there friendly and helpful especially the man who helped me to load the staff in my car. His name is Akbar and he helped me a lot with extra caution and care. Thanks to all of you.
By non-member61834 on Aug 11, 2013
Excellent Customer Service !
We have had the most excellent customer service at this Tile Shoppe. The rep, Eda M, went above and beyond her duties during our very stressful renovations. Even in my preliminary search, where I was still just searching for the right tile, she was also great in walking us around the store showing us what may also match (even if we weren't making a purchase that day). Later, we were in search of a particular tile and then later needed some last minute extras due to miscalculation. Eda was able to find that tiles that we wanted. When we needed the extra tiles, the warehouse in Concord did not have enough tiles so, she automatically (without us requesting) found them at a different site and processed all our orders so that we did not have to make another long drive up to Concord. She was also able to email us invoices, which helped with our accounting. She also made sure that everything was ready for pick up by our tiler without any issues or delays. We've been to another site (Laird) and had very different customer service experience where the employees were all too busy standing around to fully address concerns and questions (if we didn't appear like making a purchase from them that day). Eda was very efficient and accountable. With the stresses of renovation and unexpected 'road blocks' coming from all sources of the renovations , it was nice that the tile purchasing portion went so smoothly with Eda's help !

By non-member61679 on Aug 10, 2013
Amazing service
Sanny and Akbar were such a great help- they ensured we had all out pieces and stayed to help after store hours! Keep up the good work!!
By kobi700 on Aug 08, 2013
Scam
I spent over $1600.00 at this place. I bought the wrong size marble for the shower door and to much shower floor tile. The marble was not cut or damaged and the floor tiles were in the box unopened and they refused to exchange anything. That's exchange nevermind refund. Beware of this if you buy anything from here. What you but is yours no matter what. Never see me again. SCAM!!!
By non-member60989 on Jul 19, 2013
Jenn
Aida helped me. we matched tiles. Will come back once my tile setter gives me final Squarefootage. Other shops stop helping when they find out you are not ready to purchase but Aida was helpful. Will be back for sure.
By non-member60929 on Jul 16, 2013
service & selection
shopped at Tile Shoppe for the first time, the staff was great, props to Linton Lopez & Recardo for all their help in sorting out the mix up in the order.
By non-member60930 on Jul 16, 2013
service & selection
shopped at Tile Shoppe for the first time, the staff was great, props to Linton Lopez & Recardo for all their help in sorting out the mix up in the order.
By non-member60856 on Jul 15, 2013
8707 Jane Street
Thank you for service
Josh Taran, Mohamed Javid Bemat, Snehal Shartiya
By non-member60857 on Jul 15, 2013
Ricardo Powell
Very professional and friendly - great customer service. We will be back should we need more tile later on!!
By non-member60858 on Jul 15, 2013
Ricardo Powell
Very professional and friendly - great customer service. We will be back should we need more tile later on!!
By non-member60861 on Jul 14, 2013
friendly service
i know tileshoppe from few years back. they always have good selection @ resonable price.i went there few more location but i always prefer to go on concord location because on this location people are friendly at the front and service at the back in warehouse is amazing you dont have to wait to long to get your tiles.
By non-member60811 on Jul 14, 2013
EXCELLENT Sales and Service - Concord Store
Visited the Concord Store today and walked away $1000 lighter with the friendly service from Eda and the help of Ricardo in loading my truck. Couldn't resist in finalizing the sale with the service and prices that we got. Well worth taking a look at the Tile Shoppes inventory for your next tile job!!!!
By non-member60530 on Jul 11, 2013
Nice people friendly atmosphere
as the renovation of my house is going on, I got familiar with Tile shop through my designer/ contractor. I went there in different occasion to check the inventory and select my own tiles, everybody at front and back is helpful, when I noticed that I am looking for wrong items on my order, a friendly gentleman, 'AKBAR' on the back helped me so much to take right one on one load and keeping the rest for the second load as well. I appreciate all of them particularly Mr. Akbar,
By non-member60489 on Jul 10, 2013
Akbar
Hi,
Today we had the pleasure of dealing with Akbar. He was kind and greeted us with a warm welcome and smile. He checked and loaded the tiles in our truck, ensuring our satisfaction. Thank you for hiring Akbar, as it is service like this that keeps us coming back to the Tile Shoppe! :)
By non-member60222 on Jun 27, 2013
Not Impressed
I went in to choose tiles for my hallway and kitchen. 400 sq/ft. I spoke with the salesperson who was quick and seemed to be on the ball. I've never purchased tiles before and I had someone else installing it. The sales person told me I could get a mini van and carry the tiles to my home. I rented a van and got there, purchased the tiles/grout/cement and the person in the back shipping area told me it was too much for a van. It was a full skid. So I had to call to organize a second supplier to deliver the tiles. The person who answered the phone never called me back and I had to follow up 2 days later. When the contractor was putting the grout on he noticed (after he opened the bag) it was the wrong grout. I was sold the grout for backsplash not floor. I returned back to the store and they would not - for all the inconveniences I experienced - give me a new bag of grout.
By Bogna on Jun 02, 2013
Excellent service
We visited the Concord store today to purchase white Carrara marble tiles. The sales associate was very helpful, very knowledgeable, efficient & courteous, and provided us with a professional advice regarding sealants and grout. His name was Ahmad, I believe. Our order was prepared by Linton - extremely well; he brought the tiles out, unpacked a box for us to check, brought the tiles into the daylight for us to check the colour - all done fast but with ease, making us very comfortable with checking, counting the tiles and watching the whole order being prepared for a pick up. Linton was helped by Mohamed. All together, they provided excellent service. Before this purchase, I visited several tile stores in the Jane street area and it seems that TTS staff provides the best, outstanding service, in addition to the marble tiles of outstanding quality. Thank you so much, Ahmad, Linton and Mohamed.
By non-member58927 on May 29, 2013
Jane location
Eda was very sweet. If anyone needs free interior design advice. Go Se Eda @ tile shoppe on Jane!
By non-member58910 on May 29, 2013
Maya
would like to say i am very happy with service at tile shoppe @ concord location. I dealt with snehal there few times. he is very good. I did my whole house and then after few weeks my daughters whole house too.. Very attractive prices. Great service and great place to shop....i would definately recommand this place to my friends and family..
By non-member58779 on May 03, 2013
won't honor advertised prices
Drove a good distance to get items advertised on kijiji only to find they had raised the prices and would not honor kijiji advertised price! Wonder if this is how they suck customers in??? Offer low sell hi?? Bad business practice I think?
By non-member57264 on Apr 10, 2013
service was great!
if you could improve at all it would be permitting us to take samples for matching - i took one for the glass tile but wasn't allowed the others.

Muhammed, Jovid and Linton were super at getting me on my way and Josh was a big help in the store.
By non-member57266 on Apr 09, 2013
Customer service
Ricardo and Orlando were both very professional and helpful.
By non-member57267 on Apr 09, 2013
Customer service
Ricardo and Orlando were both very professional and helpful.
By non-member57104 on Apr 08, 2013
Thanks
We found the tile shoppe by accident and am I glad we did!
They were open on a Sunday and the customer service was great
The staffs product knowledge and understanding of what was needed for the job was great.
I'd definitely recommend the tile shoppe.
Thanks Mohammad, Javi and Linton you made our job much easier.
Jane
Caledon
By Dubstep on Apr 08, 2013
Mr. Lopez is the Man!
We had the privilege of being served by Mr. Linton Lopez, he was a great help! Very good lifter, extremely helpful and very honest.

Once again, great service by a very good man. It's rare to find people in society who are honest and patient.
By non-member56971 on Apr 04, 2013
Tile Shoppe Review
Great service & knowledgeable staff!
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Additional business details

Email address: infoconcord@tileshoppes.com
At Tile Shoppes, we always try to deliver all the best! In service, quality, advice and value for money.
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905-760-8500
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