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Tile Shoppe

8707 Jane St , Jane Street and Rutherford, Concord, ON
240 reviews
Business claimed Last updated: Over a year ago
Listed in: Tiles
About Tile Shoppe

At Tile Shoppes, we always try to deliver all the best! In service, quality, advice and value for money. Go to full description...

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905-760-0297
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Tile Shoppe, Concord Reviews (240)

4.7
240 reviews
5 Star
210
4 Star
16
3 Star
2
2 Star
2
1 Star
10
By Cobalt Louse on May 09, 2012
We bought tiles from the t/s sometime ago and i needed to buy more of the same tile as we ran out. RAJ was very helpful in getting us the same tile from their location in newmarket as they didn't have stock of these tiles anymore. We were provided with excellent customer service. Thank you to Raj, Snehal and Shawn.
By Magenta Caterpillar on May 08, 2012
Bought tiles for my main floor. Had a great experience. Staff was very helpful. Thank you to Raj, Javid, Linton, Mohammed and Ricardo, you guys were great.
By Lavender Locust on May 08, 2012
Bought tiles for my main floor. Had a great experience. Staff was very helpful. Thank you to Raj, Javid, Linton, Mohammed and Ricardo, you guys were great.
By Cordovan Mockingbird on May 06, 2012
We visited the Concord store today May 5 2012 and your helpful and knowledgeable staff was a pleasure to deal with. Service was fast and efficient.
Muhammad Khan loaded all our tile for us and we were very pleased with his willing to help.
By joyceho on May 05, 2012
Went to shop 3 times in a roll, spending lots of time and pulling my hair off before making the final decision on the kitchen floor tile. Eda was very helpful and patience to me as a first time home buyer. Explain and share her expertise to help me making the right decision. She is also very friendly and have demonstrate excellent customer service! Thanks alot for all your help!

Ricardo at the pick up area was very polite and helpful. the tiles were too heavy for me (pulled my back before the visit), he loaded all tiles up to my car, and he is very careful to make sure all the tiles are sturdy in my trunk so they will be in good shape. I waited for a bit because the shop was very busy, which is understandable.

my overall expereince at the Concord location was happy and satisfy. the quality, selections and prices are great compare to other shops in the area. low price but good quality is very important! i will definitely come back for my shower tiles.
By Rose Mockingbird on May 05, 2012
Visit the shop more than 3 times +, buying the tiles for my first home. Eda in the front shop provide lots of suggestions and advise which helps me to make the final decision. Greatly appreciate for her expertise and customer service. I will definitely come back for my shower tile.

Ricardo is the strong guy, help me to load up all the tiles to the car. He is extremely polite and helpful, always with a smile on his face! I greatly appreciate for his help, cuz the tiles are too heavy for me to move, especially after I have pulled my back.

Keep up the good work and the great deals The Tile Shop.

Joyce
By Violet Cat on May 05, 2012
Visit the shop more than 3 times +, buying the tiles for my first home. Eda in the front shop provide lots of suggestions and advise which helps me to make the final decision. Greatly appreciate for her expertise and customer service. I will definitely come back for my shower tile.

Ricardo is the strong guy, help me to load up all the tiles to the car. He is extremely polite and helpful, always with a smile on his face! I greatly appreciate for his help, cuz the tiles are too heavy for me to move, especially after I have pulled my back.

Keep up the good work and the great deals The Tile Shop.

Joyce
By Violet Tapir on May 05, 2012
Visit the shop more than 3 times +, buying the tiles for my first home. Eda in the front shop provide lots of suggestions and advise which helps me to make the final decision. Greatly appreciate for her expertise and customer service. I will definitely come back for my shower tile.

Ricardo is the strong guy, help me to load up all the tiles to the car. He is extremely polite and helpful, always with a smile on his face! I greatly appreciate for his help, cuz the tiles are too heavy for me to move, especially after I have pulled my back.

Keep up the good work and the great deals The Tile Shop.

Joyce
By Violet Butterfly on May 05, 2012
Visit the shop more than 3 times +, buying the tiles for my first home. Eda in the front shop provide lots of suggestions and advise which helps me to make the final decision. Greatly appreciate for her expertise and customer service. I will definitely come back for my shower tile.

Ricardo is the strong guy, help me to load up all the tiles to the car. He is extremely polite and helpful, always with a smile on his face! I greatly appreciate for his help, cuz the tiles are too heavy for me to move, especially after I have pulled my back.

Keep up the good work and the great deals The Tile Shop.

Joyce
By Amaranth Armadillo on May 05, 2012
Visit the shop more than 3 times +, buying the tiles for my first home. Eda in the front shop provide lots of suggestions and advise which helps me to make the final decision. Greatly appreciate for her expertise and customer service. I will definitely come back for my shower tile.

Ricardo is the strong guy, help me to load up all the tiles to the car. He is extremely polite and helpful, always with a smile on his face! I greatly appreciate for his help, cuz the tiles are too heavy for me to move, especially after I have pulled my back.

Keep up the good work and the great deals The Tile Shop.

Joyce
By Carmine Old-English-Sheepdog on Apr 29, 2012
Great selection, great service especially from Raj and Lalla.
By Gray Pike on Apr 29, 2012
Great selection, great service especially from Raj and Lalla.
By Amethyst Yak on Apr 27, 2012
I have visited tileshoppe last week. I bought some backsplash and porceline tile. It was a great visit and I was very impressed with the price and also with the customer service from the front and back working staff. It was the lowest price in whole GTA that was very impressive.
By Coral Vole on Apr 24, 2012
I have been to the tile store for about 5 times and I have been receiving great and courteous service by Javid.
By Bole Barnacle on Apr 21, 2012
Muhammad Khan and Linton were very helpful and courteous!
By Cobalt Hermit-crab on Apr 21, 2012
Muhammad Khan and Linton were very helpful and courteous!
By 2little2late on Mar 05, 2012
The Tile Shoppe in my humble opinion is one of the VERY best, if
not THE best, highly organized, well informed and buyer-concerned outlets I have ever visited.
From the cleanliness of the showroom, the well exhibited stock
and the very knowledgeable staff, right down to the delivery of the purchased items right to,AND into,your car, far exceeds any
other 'outlet' of its type.
The tremendous financial savings are only a part of the bonus.
Other businesses should take lessons from The Tile Shoppe!
By panchan on Mar 02, 2012
Just came back from the Tile Shoppe today at the Concord location. My gf and I just bought a new home so we were looking to buy tiles for the kitchen backsplash. Got there at about 8:30am and there were already a good amount of people. Not everything in the store was 50%, so we stuck to what was on sale. And after looking around we went with the wide rectangular mosaic tiles for $4.99 per/sq ft (5 sq ft per box).

I work in the industry as a contractor and installer (and now also a Real Estate Agent), so I made sure to ask about the refund policy, if it was possible to return any extra pieces, or if I ran into any broken or cracked pieces would I be able to return them? And the obvious answer here (because of the sale) is no.. and no... so basically I would have to check and make sure that I was satisfied with each piece of tile before I left. It's not surprising to see cracked or chipped pieces in tiles because it happens all the time, and usually when this happens the Store would normally exchange them for you without hassle. I've even returned tiles before because they weren't square! As an installer, this would affect my workmanship, and my clients would not be happy if the tiles weren't lined up. Do I blame the tiles or blame the workmanship? All the blame would go back on the installer if they had not checked properly and warned their client ahead of time before installation, that is their job!

Upon picking up the tiles in the back warehouse, I checked each and every single tile in each of the 9 boxes that we bought. The first 8 were just about perfect, but the last one had a cracked piece. So I went back to the service lady and she told the manager. The manager (short guy with a large round stomach) came and asked me whats wrong, and I told him that the tile was cracked. I showed him which one and how it was cracked and he said to me "if you hold it like that, of course the piece would break!" I told him that I already examined 8 boxes, and none of them had an issue except for the last one. So he went and got me another box. I examined the box he gave me and noticed another tile had a piece where the corner was completely broken off. It would have been alright if that piece with the broken corner was at the end, so it would end up being a cut piece, but it was right in the middle of the tile, and I couldn't accept this. I asked the manager to replace this piece or bring me another box and he looked at me and told me to go return everything and get a refund, he said "I don't want to sell to you, go and get a refund, give me everything back!" He left, and I spoke to the service lady and asked why I couldn't exchange the tile, all she did was shrug and pointed to the manager and said "Ask him?"

As a customer, I would not go into a store intending to buy damaged goods. And without a refund/exchange policy, you have to make sure and check, or it will be too late when you've already gone home. What I experienced today was just terrible. I hope nobody will ever get this type of treatment from any type of retail store. If I were an undercover shopper, I would immediately post bad reviews of this store! The manager does not know how to take care of their customers and will ultimately push them away.

Because of this, I don't ever intend to shop at this store, nor will I recommend any other friends and contractors to go to the Tile Shoppe! There are so many other options out there.
By Chamoisee Macaw on Feb 27, 2012
Excellent up front service. Waited a bit too long for pick up at the back. Slow process.
By Orange Badger on Feb 23, 2012
Snehal was so helpful, courteous and knowledgeable! I found everything I was looking for and he made it very easy. When I need more tiles I'll call Snehal and I'll send my friends to him as well :)
By Auburn Worm on Feb 21, 2012
Excellent attitude, Fantastic Customer Service, a great asset to your company.
By mg123 on Feb 08, 2012
I made my first visit to the Tile Shoppe in Concord this week. The selection was great, and I found the perfect tile for my kichen backsplash. The showroom staff were very pleasant and helpful, and Javid in the warehouse loaded everything into my car with a smile. I will shop here again.
By Rose Komodo-dragon on Jan 18, 2012
good step for $1 charity.the price is nice and the warehouse guy naimat kahn was really helpful. thanks keep up the good work
By Raspberry Guppy on Jan 14, 2012
the service was quick and painless. Muhammad khan loaded ny vehicle quickly and was on my way in less than 5 min. Would recommend
By Bistre Baboon on Dec 06, 2011
found marble tile, exactly what I was looking for, saw it elsewhere for $25 foot, high quality, fraction of the price, really happy! Thanks especially to the woman who works there, she really knew her stuff:)
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Email address: infoconcord@tileshoppes.com
At Tile Shoppes, we always try to deliver all the best! In service, quality, advice and value for money.
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