Holiday Pet Care

Verified by N49

I went for a meet and greet with my dog with hopes to find a boarding facility close to home. The staff member was friendly, but that was the only optimism I felt. As soon as I walked through the front door the odour was really disgusting. This place is so dirty, and looks really run down. The costs to stay here are at the higher end of many dog daycare/boarding centres and I certainly didn't expect to see what I did. The outdoor area may be ok for small dogs, but certainly not acceptable for dogs that need to run.
If a health inspector entered this place I'm sure it would be shut down!!

Don't bring your dogs here. The owner doesn't take care of her building- there are so many repairs that need to be done. A bunch of staff members have quit in the last year. There is not enough square footage to hold as many dogs as she takes in, and in the peak seasons (summer, christmas, other holidays), she even goes above her max capacity. the dogs should really be going out more than every 2 hours, and even when they go out, their yard isn't that big. There is so much more that can be said. The owner is also very condescending and treats you like you don't know anything (which is very off-putting for a dog owner)

Left our dog there for 4 nights.
He came home with scabs from cuts, kennel cough, and smelling like absolute trash. He slept for 2 days when he came home and took most of the week to get back to normal (still has the cough)

Asked when we picked him up how he was .. 'He was fine' - that's it....??
Filthy place, find somewhere else, you won't regret it.

I left my dog there while I was on vacation hoping that she should get the best care and make new fur friends. When I came to pick her up a week later she cam back to me with kennel cough and dog bite on her neck and ear. The minute I saw the bite when they brought her upstairs, I asked them what happened. To be honest I was really surprised that they didn't call me about it. They told me that a dog was "bullying" her for 3 days then decided to attack her on the 4th day. I replied "then why didn't you separate them?" and a staff member replied " The attack wasn't too serious so it was okay." When My dog clearly had a bad bite on her neck and ear. That's when I took my dog and went home, but on the second day of having her home I noticed that she was coughing a lot. So, I took her to vet and they diagnosed that she had kennel cough! on top of that her wounds from the attack started to bleed. All I am saying is I am happy that my dog isn't fearful of other dogs from the attack, and that she doesn't have kennel cough anymore because of treatment. My dog is my everything, so when I see her in pain , it breaks my heart. Don't take your dog there if you love them.

I took my dog there a couple of times and everytime I picked him up he smelled awful. I shouldn't have been surprised because as soon as you walk in an odor hits you like a smack in the face. My dog is very nervous and I know him more than anyone else, I knew her wouldn't play but at least someone would be watching him. When I came to pick him up they told me this whole story about how he played and played and listed off a couple of names of other dogs who were his "best friends". As I was waiting for them to go downstairs and get him another owner came. In to pick her dog up and I wasn't surprised at all that she got the same story I had. They even mentioned some of the same dogs that my dog supposedly played with.
When my dog came up those stairs he couldn't wait to get out of there. He drank a gallon of water as soon as we got home and ate his food as fast as he could. He slept for the next two days but I do not believe it was due to him exhausting himself playing, I'm sure it's because he was too terrified to actually rest. He also had a gash by his eye which they told me when I went to pick him up. When I asked them why they didn't call me their response was that because they took care of it and it wasn't an emergency. I asked the girl at the front desk if that should not have been my opinion of an emergency or not? First of all I could hardly understand what she was saying, but her reply was they asked the owner of the business, I'm not sure of her name, and she told them to ice it and clean it. By the time I took him to the vet's it was too late for stitches. My dog now has a noticeable scar above him eye due to what I can only call neglect.
I won't be returning even though I have credit there, I would never put my dog through that again. If you are looking for a place to leave your dog I suggest finding another facility.

I took my dog here for a meet and greet and I was very impressed. I was given a tour of the facility which seemed perfect and very convenient. Prices are reasonable. I particularly appreciate that there is a place for my husky to run around outside in a safe, fenced in back yard. They have extended their holiday hours to accommodate my pup staying there for the length of time I asked for. That is good customer service. Can't wait for my dog's first stay!

The owner of this dog service, Cheryl Orletsky, is never there to manage her workplace, as well as fix up the building, which is MUCH needed. There are floods taking place when it rains or in winter, with no working wet vacuum so it leaks through the ceiling to downstairs. The dogs in the day care often leave with very red, irritated eyes from how unsanitary the place is. They get eye infections and staff treats their eyes with eye drops, but the place is causing this in the first place. The dogs often get coughs or colds after being here, especially boarding (Sleeping there) for many nights. The manager takes no care of her building. The doors are broken. The toilet breaks every couple of days. She has let staff use buckets and little portopotties for days where you take your plastic bag of urine or feces out yourself. She does not care for her staff and will make you pay loads of unnecessary money to pay for her First Aid and Pet Care 101 classes, which actually have no value or purpose. The "certificate" they give you in DogGuru means nothing. Do not take your dogs here. She does NOT care for them or their health, as well as the health and sanitation of her building. Please know this. It is all true. It's been seen and said by many others before for a real reason.

I found Holiday Pet Care online and was happy because it was cage free boarding. We first went for a meet and greet and they introduced our dog to other dogs in their facility one at a time. The next weekend we dropped her off and picked her up 2 days later. Our dog was so exhausted which can only mean she had a great time. I then received a report card via email on how our dog did during her stay
I would most definitely leave her there again.

Holiday Pet Care is a great place to leave your dog for a few hours while you are at work or even while you go on vacation. I leave my dog there when I have to go to school for long hours because I hate to leave her in a crate at home. When I bring her in, they already know her by name and I just drop her off and I know she is safe. They have special doors that can only be opened by the secretary, which really helps to ensure that no dogs can escape. The fences in the back are dug deep into the ground so that no dogs can burrow their way out. Each dog is pre-screened to make sure that they have a good temperament for this environment. They also have a special air filtration system to help prevent the spread of infections and fleas, although each dog who comes must have flea protection. I think they take the dogs outside about every 2 hours to prevent accidents inside. They have 2 rooms inside. The downstairs room for crazy and rambunctious dogs and the upstairs room for the calmer and older dogs, or dogs who are not allowed to exercise. When I come to pick up my dog she is always sitting by the secretary, which I hear means they like them best! :) Then when my dog gets home, she eats her dinner and then passes out til the next morning. A tired pooch is always a happy pooch. I always know my dog is getting enough exercise when she goes to doggie daycamp! Holiday Pet Care also does dog walking in the area as well as pet visits for cats and petsitting. Cageless boarding is available for any length of time but remember to book early for christmas and new years as they fill up fast! I'm going to leave my dog there while i go away for christmas and for new years and I know she will have a blast. She will even have some of her friends there!
Overall, Holiday Pet Care is an affordable way to ensure your dog will be happy and safe when you can't be with them!