Let's Frame It!

i brought two prints in to be matted and gave clear instructions on the size of the windows to be cut. i thought the quote was a little high, but expected high quality product and work. i picked up the finished mats and brought them home and when i checked them i couldn't believe it - i'd paid 60$ for two flimsy mats that had not been cut according to my instruction. i called the shop right away and was told i could bring them back. i brought them back a day later and was told there wasn't any money in the till and the debit machine couldn't credit my card. i was asked to come back. i made arrangements to come back the next evening after work and was assured that the staff person would be there and that there would be money in the till. i went as arranged and the staff person had "just left" for lunch and would be back in 45 minutes. i asked for the manager and was directed to a person on the phone who turned out to be the "part time guy." there was no money in the still, the debit machine doesn't work to do credits and the attitude was that they could care less about my situation. so i am left without the mats and out $60. i will never shop in this place again - the workmanship and materials are shoddy and the staff attitude is completely lax.