Ottawa Metro Towing & Recovery

Great Company

I am so sorry to hear that you were deceived by the police officers. At this point in time there are so many protests and convoys taking place all over Canada, and in every single province, there is no way for you to be able to discern if they are part of the convoy or not, so towing companies need to stop listening to the police until all protests are over and you have your freedoms back!!!! Unless the rightful owner of the vehicle calls for a tow you need to politely decline all calls from the police officers so no confusion like this ever happens again. If you the tow driver show up on scene and you see a police officer then you need to talk with the owner of the car first to get the full story of why the car needs to be towed!!!! Do not under any circumstances take orders or directions from an officer if the owner of the vehicle is not present!!!!!! And if by chance the owner of the vehicle is not present then you need to leave that effing car alone!!!! Do not under any circumstances touch that vehicle until the owner can be present to agree or disagree with you towing the vehicle!!!!! The owner has to be there physically with proof of ownership of the car!!!! Do not let someone tell you over the phone that they are the owner this again could lead to you being tricked if it’s another cop claiming to be the owner over the phone!!!! To end it all if it has anything and I mean anything to do with the protest then you as a tow driver need to decline immediately and leave if there are any police on scene. Do not let huge costly mistakes like this happen ever again!!!!

Tore off my front bumper

Fast and friendly staff, great prices nice clean trucks thanks for all your help today!

Very fast and friendly service. Staff was professional and attended my situation very quickly I would use again and recommend them to friends.

My vehicle stalled on Parkdale Ave near Wellington. Police officer said that it needed to be moved fast for proper flow of traffic. He explained that he could not allow me to wait for my towing co out of Kanata, since his guy was sitting on the ramp. Metro towing showed up and loaded up the car on flatbed. Driver asked where the vehicle was going. I said Bells Corners to a car dealership where I worked. He said he is towing it there only if I had cash, which I did not. I said that I will give him a dealership purchase order (our collision does a lot of insurance business and Metro tows cars to us all the time). Driver refused and took off with my car. I called their office and they said that he is almost there and it would be easier if they bring over my vehicle next day.

I called next morning to have my vehicle brought over. The office demanded $155 for first tow to the yard. $90 for storage (2 calendar days @$45) and tow out of $188. Close to $433 for a vehicle that should have been brought there originally. Guess what purchase order from the dealership was acceptable now at 3 times the cost. I argued unsuccessfully...

I asked what happens if I leave things as they are and was told they would continue billing me at $45 a day for storage. I had no choice, but to sign over my vehicle.

I emailed the owner of the company who defended their business practices. Mr. Wehbe inform your driver's not to leave their trucks unattended, payback is a bitch.