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Romantica Boutique

5100 Rutherford Rd #21, Woodbridge, ON
18 reviews
Claim this business Last updated: Over a year ago
Listed in: Womenswear

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Romantica Boutique, Woodbridge Reviews (18)

1.8
18 reviews
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13
By Bazaar Great-white-shark on Jun 06, 2016
The sale ladies are rough and somewhat nice until after you purchase a dress.

You have to chase them for updates and they claim to call and never do. Bad customer service and they lie about trying to contact customers.

They need a serious staff change.

How a business can continue to stay alive in this industry includes excellent customer service, honesty and being happy at work...this store has none of that.

If you're looking for pampering during your shopping experience, I personally would not recommend this store.
By Cyan Walrus on Mar 04, 2016
Why isn't there a zero? Do not go somewhere where they say everything looks good on you especially when it is terrible. Never go alone. Sickly sweet phoney service by people who look down on you when you are the one with the education and money. Not trustworthy. I'll take my Ferrari to another store! Lol!
By Lavender Slug on Oct 22, 2015
I bought a beautiful dress at the store, just needed to get it taken out a bit. A few weeks later, I went to pick it up....only to find that it wasn't taken out. They insisted it was. When I got home, I looked more closely at the dress and found there was no way that they let it out. Although I got compliments on the dress, I still felt uncomfortable the whole day. The only reason Romantica is getting 2 stars is because the dress was beautiful, but the work is non-existant.
By victimizedcustomer on Oct 06, 2015
The practice at this store borders on outright fraud. In my case they switched my dress that was a different color then threatened me saying that if I make any trouble I would be sorry when I would not take the dress. BEWARE ! BEWARE ! BEWARE!

Do not under any circumstances pay them unless you have your dress finished and you are satisfied.

Right now given the numerous negative reviews, the number of women that have been victimized at this store I am going to Pat Foran at CTV News to get him to do a story so other women will not be victimized and lose their money!
By Drp on Aug 02, 2015
It is the worst store you can trust them .I have my experience with them .just take a dress today and when I went home surprised that it was defected and used . I went back to the store and they refused to return my money or change the dress or even order a new one similar which will take 2 weeks without any granite when it will come. Also the same dress which I buy it for 400 dollar the same one in bay only 85 dollar .please think many times before you go to shopping there
By MarcellaP on Jun 27, 2015
Thank you Angela and Mary for the amazing service. They outfitted myself, maid of honour, mother and mother-in-law for my engagement party, bridal shower and wedding (with the exception of my wedding dress of course). I even purchased a dress to change into for the evening here. We all got tonnes of compliments. The dresses were beautiful. Thank you for taking the time with us no matter how many times we came in to "look around"! Your seamstress does great work! Thank you again for everything! Highly recommend this place!

Marcella
By Auburn Cardinal on Jun 11, 2015
HORRIBLE PEOPLE!!! If you want to have a terrible experience, go for it but take it from me, these people (mother and son) do not know how to reason or LISTEN. They just yell and do not listen to your side. They took a deposit from my daughter for a prom dress promising to give it back if it did not work out (since her mom was on vacation at the time and could not see the dress). When we went to get back our deposit after sending them numerous e-mails and leaving voice messages saying that we were not going to take the dress, they completely changed the story saying that my daughter said she still wanted the dress etc. They are robbers and will rob your money but NEVER give it back. Complete PSYCHO's!! The worst part is, they won't even listen to you...they just become irate as if they have done no wrong. SHAME ON THEM!!!!!!!!!
By Chestnut Bird on Apr 28, 2015
Worst store I've ever been to. They are "liars"!!!
I took my daughter there to look for her confirmation dress & she found one that she really liked. They told us they could order her another in a larger size. Funny thing about that they didn't bother to measure her. I assumed that they were professionals & knew what they were doing. After taking a $100.00 deposit and numerous phone calls over a 2 week period to try to get an actual date as to when the dress would arrive I finially got an answer when my husband went in personally to speak to him. While my husband was there the salesman went to the back to call the manufacturer & came back 30 seconds later & told him the dress would be in by the end of the week. Impossible that he called & spoke to them that fast..
Regardless I took my daughter in on the weekend to try on her dress. It was the same dress. He didn't order in a larger size. He is insisting that he did. Than he subtly suggests that my daughter put on some weight. I answered by saying " impossible, she lost 6 pounds & the dress is still tight". So he than says that they will let the dress out, ok fine we' ll be back in a week. ( he also had to shorten it too). Return back in a week & the dress is still tight. At the point I'm trying to to create a scene with my daughter there. Even she told him it was tight around her rib cage & the seamstress also hemed the dress unevenly. And again he says he can drop the zipper down a bit & than everything will be fine. Again we go back, this time he zips up her dress & says see it' s fine. My daughter politely nodded that it was ok & she said let 's just take the dress & go. For all the trouble & lies he did and said I think it would have been in his best interest to waive the alteration fees. When we got home a few days later my daughter tried on her dress to show someone & we couldn't zip it up. Everyone told me to go back & complain but having that terrible experience with JP & his staff I vowed never to return again. I had to take my daughter out again & by her another dress that she liked even more & cost half of the price.
Don't waste your time & money. Had they been honest from day 1 & said " sorry we can't get this dress in" I would have respected him more & I probably would still recommend this store because of their honesty.
By Purple Box-jellyfish on Mar 18, 2015
Went there to purchase a prom dress for my daughter. She had seen a dress elsewhere, but wouldn't commit to it at the time. We called Romantica as well as a load of other stores. Although they did not have the particular dress she was looking for, Jean Pierre suggested that we come take a look because they had similar dresses from the same designer that she may like. He was right, We found the dress, great price, great service!! On this day they were the first and only store we visited!!!
By Crimson Mongoose on Dec 07, 2014
They take you on a whirlwind when you walk in. Dresses are not priced. When I liked a dress and asked the price she said she would have to check. She did not check and then rambled off a price and said she would give it at a discounted price and through in some jewellery.. I left there went somewhere else and found it priced at $50 less than her sale price. Very rude staff. Person that was looking after me suddenly left me and went to another customer that had just walked in. she said 'sorry' but this is my customer I have to tend to. Will NOT go back.
By Polly on Sep 13, 2014
I purchased my mother of the bride dress in April. The wedding was in September. I had told them that I had lost 57 pounds and I was still working on losing more weight. They didn't measure me and ordered a dress that was way too big. They altered it for me twice and then charged me $250 for the alterations even though they ordered the dress too big. So, I pick up the dress 2 weeks before the wedding and when i tried it on, i told them i felt it was still too big around the bust area. They said it was fine and that it was supposed to be that way. I took the dress home.... A week before the wedding, i decided to try the dress on again and show my husband because he had not seen it yet. I noticed that a pin was left inside the strap area so I pulled it out and the strap came apart!!! I went the following day and showed them... Not only did they mess up the dress and the alterations, the owner started yelling at me because I was telling my friend that it was too big!!! She was yelling at me, the customer. She said I need to wear the right bra so off i went to buy another bra and sure enough, it was still big. This owner has absolutely no class! Yelling at a customer who just spent $1200.00 on a dress??? Really??? Also, I found out that someone I knew went to the store before i picked it up and asked if she could see my dress and they showed it to her!! I had specifically asked them not to show anyone that dress if someone came in asking. This place has left a bad taste in my mouth and i will never ever go there again.
By SAMANTHA on Jun 25, 2014
DO NOT GO TO THIS STORE!!!!

I PAID FOR MY DRESS 4 MONTHS BEFORE THE EVENT I NEEDED THE DRESS FOR. THE DRESS CAME 1 DAY BEFORE THE EVENT AND THE DRESS WAS THE WRONG SIZE. WHILE I WAS WAITING 3 OTHER PEOPLE CAME AND WERE YELLING AT THE LADIES IN THE STORE. THE OWNER THREATENED THE CUSTOMER AND TRIED TO KICK HER OUT WITH NO REFUND AND NO DRESS. THE MAN SPAT AT THE CUSTOMER AND THEN CALLED HER NAMES. THEY COULD NOT GET MY DRESS IN TIME AND I AM STILL WAITING FOR A REFUND...........I AM GETTING THE PAPERS TO SUE NOW.............PLEASE DO NOT GO HERE..........THE OWNERS ARE LIARS, LIARS, LIARS111
Comment by pollywog on Aug 30, 2014
The same thing happened to me recently. Stay away from this store!!!!! Rude rude rude!!!!
By Bole Earthworm on Jun 18, 2014
Worst people I every had to deal with.

Very rude and nasty.

They lie and will sell you used dresses.

They say they need to order it, but will give you the same one from the rack.

Very stressful place and no one needs this before a wedding.

Run for your life, stay away.
By Cerulean Jaguar on Jun 18, 2014
Very dishonest people. They will only cut your heart.

They sell off the rack dresses and tell you they are newly ordered.

They mess up on alterations and try to blame you.

Very snobby and rude people.

By Yellow Anteater on Jun 15, 2014
I arrived early Saturday morning with my husband to scout out mother of the bride dresses.
Music was blaring and when I asked if she would turn it down she said she would but didn't
I pointed out nicely that we were the only ones in the store and I couldn't concentrate. She said that is all she could do, not interested in serving us.
I would never go back. Went to Viva in Markham so much nicer and they play lovely soft soothing music.
By marisa on Jan 25, 2014
I came to Romantica at a friends suggestion, looking for a gown for my son's upcoming wedding. I was pleasantly surprised at the friendly service, professionalism and great selection they have.

Jean-Pierre was amazing to deal with. He's a true gentleman, patient and well-versed with womens dress styles and fabric and with what suits you and what doesnt.

Drop in and visit !
By SHOPPE on Jan 17, 2014
I came to this store in Woodbridge that my friend referred to me and I was so happy with my dress for my son's wedding! Jean-Pierre was very helpful and I found the one (dress of course ;))
They have a great selection and I will definitely be back! I would definitley recommend Romantica Boutique at Rutherford and Islington
By AngryCustome on Jul 05, 2013
I Ordered a dress there for my daughters wedding. I gave my deposit waited 2 months and then I was told they sold my dress. They were going to alter a dress 2 sizes bigger than me and alter it. The only way I found out is because I called the Manufacturer and they told me what sizes they shipped. They put false size tags on the dresses. Do Not Shop there they lie!!!!!!
Comment by SHOPPE on Jan 17, 2014
Sorry to hear that! I have had nothing but a fantastic shopping experience there. Thea owners and staff are pleasant to deal with and have always heard good things about their stores. I will definitely go back to shop there!
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