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50 years is a long time by any standard and we feel that any company that has been in business for 50 years can feel proud of what they have accomplished. At Farley Windows, we are very proud to say t Go to full description...
Farley Windows, London Reviews (18)
Shortly before Christmas 2019 we woke up to a big bang like an explosion in the house. It was cold outside and we thought that it was our wooden deck that makes funny noises when it is really cold. When I got up in the morning I was in for a shock. The panel we use to go in and out the house had exploded. At that point it was the outside panel that looked like someone had decorated it with lots of tiny cracks. We thought that we had life time warranty and so we waited until after Christmas to go to Home Depot to see what we could do about that. In the mean time the whole panel blasted apart and we had a hard time cleaning it up because of the ice rain on that day.
I was afreight that the other doors had a defect too because after researching what has happen I found that this is mainly do of a defect door. Since I knew that my other doors were not the best really was worried.
Home Depot tried to help but the person in charge to help us didn't know that the warranty of the Patio door from that company didn't involve the glass. After a few arguments with the distributor of the glass door they send the attachment of the warranty where it says that Patio door glass is not covered. I wouldn't have been so concerned if the doors in general would have been a better product. But now after doing a fair amount of research online I feel that this is not a glass mater but a safety issue. What if the window would have blasted into the room like it did at another incident in the USA? What if I had my granddaughters or some company over sitting on a chair close to the window?
I am trying to find someone now to check out the other patio doors. I am also afraid if we replace the panel glass which can't be done now in the winter anyhow, that perhaps the other one will not keep the seal anymore.
Well, let's see it this way, my patio doors really shouldn't get a star but thumbs down. The company will not address this issue. For them it is a glass problem and glass is not under their warranty. I wasn't able to get hold of any higher official within the company or has the company a complaints department.
I only have the pleasant person in home depot to work with and I am trying to get in contact with someone higher to look into this issue.
Just be aware if you purchase patio doors with this company. The glass is not covered. The doors are of poor quality. Perhaps some people are lucky, but in our case...... who know what other problems will come up. I certainly would not purchase windows with this company again not only of poor quality but really poor service.
I've generally been pleased with Farley windows. Occasionally their finishing isn't perfect, but structurally they are great.
PS . My windows where purchased at PINEHILL LUMBER Sudbury Ontario
Some of the windows have been in place now for nearly ten years and we had no problems whatsoever. In fact, I just ordered four more yesterday! Love 'em.