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Royalton Boutique

4040 Steeles Ave W #3, Woodbridge, ON
41 reviews
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Royalton Boutique, Woodbridge Reviews (41)

41 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By vbelfiore5 on Aug 26, 2016
I cannot begin to list how dishonest this place is. They told me they'd order my dress but after putting me off and putting me off , they gave me the store sample which was the wrong size and had beads missing and tears in it. By the way, I was the mother of the bride.
They ordered my mother's dress--the grandmother of the bride--in a size 16 and it was supposed to be an 8. Of course, it came in late so the alterations were over-priced and half assed.
My sister's dress didn't come in at all so a week before the wedding we were running around looking for a dress for her-----
What bugs me the most is how they lie. They will tell you anything just to shut you up.
Horrible, horrible , horrible people. HOW ARE THEY STILL IN BUSINESS??????
By annamarias on Aug 05, 2016
I ordered a bridesmaid dress from here. I am a size 6 and they ordered me a size 16! When I complained and told them to fix it, they said they would and everything would fit perfectly. It took them one month later to "fix" and they didn't end up fixing anything. When I told them to fix it free of charge they wouldn't do it and they said "people make mistakes, it happens" wtf?!?!? Nor would they give back any of my money. I had to take it elsewhere and even the other alteration place couldn't fix it completely because they said they should have made a dress from scratch. Hard to alter 10 sizes too big...DONT EVER spend your money here. Lina the manager is pathetic and doesn't know anything about customer service. This company shouldn't be in business! Waste of $300.
By Orange Kiwi on Jun 30, 2016
0 star rating
I wish I had read these reviews before I purchased my mother of the bride dress from here. I ordered my dress in early Feb for a July wedding. It is July 1st in 2 days and still no dress. I was guaranteed in writing that I would not pay extra for alterations and sure enough I was charged. My daughter ordered 5 bridesmaids dresses as well. The wedding is in 2 weeks and no bridesmaid dresses yet.
Horrible beyond belief when it comes to customer service.
Pleasevread the above reviews, do not buy from here, do not recommend to anyone.
By Amaranth Mackerel on May 29, 2016
Order a dress in November for my daugther's wedding, wedding is in 12 days and the dress still has not arrived.

Customer service with Lena has been horrible. Keep being told that the dress is coming but to this date, nothing has come in. Multiple calls result in zero action from the store.

This is very stressful and now I'm worried about having to find a new dress.

Avoid this place if you can. I refuse to shop here every again and will pass on this infromation too everyone thta I know.
By Cyan Great-Blue-Heron on May 29, 2016
Do not ever go here. I purchased my dress in March and was promised it to be available at the end of the month. It is now the end of May. They called me and told me it was ready, I came to pick it up and they gave me the wrong dress! They then said that the dress would be ready the following day, we made an appointment for 2 weeks after. Then a day before the appointment they told me to reschedule because the dress is STILL not available. Awful service.
By Maroon Raven on May 24, 2016
i have been doing customer service for close to 27 years and i have never been treated this way. Always lies and excuses. Imagine they treat me this way and i have a lifetime of dealing with difficult situations related tp customer service. i can't even imagine how they would treat a 17 old girl just starting out. This kid is 3 days away and still getting screwed around! Finally after 6 phone calls that I had to make -all just in 1 day - we HOPE to pick it up tonight. That's OK -in this day and age I find it incredible that companies continue to NOT care about the customer experience. Imagine how fast this kind of customer service experience spreads through a community of people. Just my Facebook account alone has 250 people -imagine twitter and all the social media. Trust me I will never recommend anyone to this company. A father should not have to see his 17 daughter reduced to tears because of company with the lack of integrity that i have seen in this company. This is a once in a lifetime day for her and they have turned it into a shamble with lies and broken promises! Worst experience I have ever seen.
By Rose Squid on Feb 24, 2016
Purchased an $800 prom dress from the store and was assured no one from the same school would be able to purchase the dress, only to find out a few weeks later someone bought the same dress in the same colour from the same school. The sales staff are rude, old, bitchy and annoying and only care to make sales. The service is horrible and the sales staff is honestly ridiculous. They lack problem solving skills. I highly recommend that no one buys anything from this store.

By Bistre Ant on Feb 04, 2016
My experience was very delightful, I can only give you an honest review .
I purchased my gown (mother of the groom )
I felt like a queen and loved my dress .The ladies were great, very good with me. Although I had my sales lady Teresa helping me they all came in and were giving me ideas because , I was having difficulty finding the perfect dress ,and I found it there ....I'm happy to tell you that I was back yesterday, and pleased to say that I purchased my second gown for my daughters wedding. This time the entire staff came out and greeted me , and they were all helping me to find a dress as perfect as my first one .The were all helping me out ,we had a good laugh, and made my experience a wonderful one. Thanks Grace. You really are a sweetheart, Teresa, Lina, Claudia thanks for your patience.
By Blue Herring on Jan 29, 2016
THEY DESERVE A BIG FAT ZERO AS A REVIEW!! I ordered 8 bombonieri...8 only..and they STILL COULDNT have the order ready !! yes, I went 2 weeks before my event..but knowing that I didnt have a lot to buy, I wasnt so worried..BIG BIG MISTAKE...these people can't even handle an order of 8 !! They were to be picked up today (Jan 29) as the event is Feb 5th...I called yesterday..and Maria was very signora, dont worry, they will be in, I can assure you that. Sure enough...I get the dreaded call today, sorry signora, the supplier is out for a show, and won't be back until Monday...we wont have your 8 bombonieri until Monday ..I am upset at the fact that I have to pick them up I have to go on my lunch hour..but I am more upset at the fact that I didn't take into consideration the POOR REVIEW ratings and STILL gave them my business. Shame on me for thinking that my order or experience would be different....PLEASE BEWARE-- IF YOU DON'T WANT TO GET JERKED AROUND and have an TERRIBLE EXPERIENCE...DO NOT GO TO THIS STORE FOR ANY REASON...YOU CERTAINLY WILL NOT GET YOUR MONEY'S WORTH...AND IN THE END....THE EXPERIENCE WILL JUST LEAVE A TERRIBLE TASTE IN YOUR MOUTH...
By Carnelian Elephant-seal on Jan 24, 2016
Ordered my shower bombonniere and was told that I needed a final # 2 weeks in advance. Fair enough. I called 3 weeks in advance to be courteous and to give them plenty of time. Was told my order had already been placed and it was too late to change it. I wouldn't have enough for my shower. Went to Prince bombonniere on hwy 7 and they were able to order the same ones for less. Needless to say I've never been back to royalton.
By lolounge on Dec 17, 2015
By Crimson Lungfish on Nov 13, 2015
I give them a big fat 0 you do not want to buy anything from them we had a mess of dresses on my daughters wedding day I can,t even tell you all the dresses were a mess one sister couldn't,t even get a chance to wear her dress that evening one hour befor church my zipper breaks the evening dress was not altar at all a mess too so please stay away.
By Violet Boa on Sep 25, 2015
Extremely disappointed in the quality of our service. Very poor customer service when we complained about the alterations made. Poorly done, they'd ruined some of the bead work and seemed to not notice that they were falling off. The bustle was absolutely atrocious to which they told us no one had ever complained before. Off white dress with a huge yellowish tinged button was extremely unflattering but at least they were able to fix this, begrudgingly. They did not take in the correct amount when they altered the dress and instead blamed the bride for 'losing weight'. Weight was actually gained!!
Overall, we just took the dress to get out of there and not have the pushy salespeople try to blame us for their mistakes. Disappointing experience.
By Cordovan Earthworm on May 27, 2015
If I could give a review of lower than one star I would. Everything that possibly could have gone wrong with my dress did and they tried blaming everything on me! They would not give me my money back even though they did not follow through with the expectations whatsoever and they were downright rude!! If you're looking at this review prior to visiting STAY AWAY!!!!!! Hands down the worst customer service I have ever experienced.
By Gray Zebra on May 26, 2015
I have had nothing but problems with this store from the time we ordered my daughter's prom dress. They gave me a date that the dress would be in on and it never came. I had to call the store countless times because every time they said they would call me back they never did. They would put me on hold until I demanded to speak to someone who could help me. When the dress finally came in (3 days before her prom) my daughters went to pick it up and they gave her "a deal" on alterations and said that for $50 they would hem the dress and have it done in an hour. She went back almost 3 hours later and it still wasn't done. When she told them to forget about the alterations and to just give her the dress as is they refused to give it to her. I had to call the store and demand that they give her the dress that she has paid for and refund her the money she had spent to have it altered. They treated my daughters with disrespect and I assume thought that because they were just "kids" that they could get away with it.
I can't believe that this kind of customer service exists. I highly recommend that everyone avoid shopping at this store. I am disgusted with it. Worst yet I can't even write this comment without giving them one star which believe me they don't deserve. Worst yet they weren't even sorry for any of the inconvenience that they caused. Horrible, horrible store. DON'T SHOP THERE !!!!!!
By Cardinal Mole on Mar 25, 2015
Don't always listen to what you read online. People who have a great expierence never take the time to write something nice. Well here it is, I had doubts myself yes (after reading endless nasty reviews) but I looked stunning on my wedding day and that's all thanks to royalton bridal. Everyone could not stop admiring my dress. It was the most beautiful dress I ever seen and it was the only wedding dress I actually tried on. I knew exactly what I was looking for and royalton had it. I was the happiest girl in the world. The whole process went smooth and the staff were very polite and friendly through my whole expierence. Take a look for yourself here is my wedding dress from royalton. As well as veil and all alterations and additional bead work.
By Coral Jellyfish on Mar 17, 2015
I bought my daughter communion dress there off the rack! It had some dirty spots and I wasn't going to buy it! But my daughter fell in love and really wanted this dress. The sales lady was like I'll drop the price and said they would through in dry cleaning and alteration! Brought the dress back to them to have it cleaned cause now the dress fits my daughter perfect! I swear they threw it in a ball the satin pleated dress was so wrinkled when I picked it up and had to ask them to steam or press it so the steamed it half ass! It's a pleated dress and satin and should be pressed! So I took it to a cleaner and in better lightning could see this dress was never cleaned they just spot cleaned it! They never lived up to what they said they do! They have terrible customer service very pushy! I will never buy anything from them again! They are crocked ! Took my money and didn't do what they said they would!
By Chestnut Zebra on Mar 12, 2015
the service is so bad I refuse to give it even one star. As soon as you walk in you feel like your being harassed. Fake compliments left, right and centre. Extremely pushy and once you purchase, THATS IT! You're on your own! I bought a gown and it ruined my whole wedding. The seamstress does not know what she's doing and screwed up everything. STAY AWAY!!!!!!!!!!!!!!!
By Anon1973 on Mar 04, 2015
WORST EXPERIENCE I'VE EVER HAD IN MY LIFE. ALL OF THE GOOD REVIEWS ARE WRITTEN BY THE OWNERS BECAUSE THEY HAVE CALLED AND HARASSED ME ABOUT THE PREVIOUS REVIEW I HAD POSTED AND CONSIDERING THE CONSISTENCY OF BAD REVIEWS ON THIS WEBPAGE, IT'S PRETTY OBVIOUS. I am surprised this store has not been sued out of business by their costumers. I had ordered my wedding dress in through this store about 6 months before my wedding and had not received it until 5 DAYS BEFORE MY WEDDING. After about 3 months of not receiving my dress, I started calling about every week, urging the staff members that I needed my dress in for my wedding. I was then accused of harassment and told by one of the staff members I will not be receiving my dress and my ALMOST $3,000 DOLLARS WOULD NOT BE REFUNDABLE. I WAS LIVID. NO ONE DESERVES TO BE TREATED THIS WAY AND I AM PRAYING THAT ONE DAY SOMEONE WILL HAVE THE POWER TO DRIVE THIS BUSINESS INTO THE COURTS AND INTO THE GROUND.
By Monica De Giorgio Bull-Terrier on Dec 11, 2014
I'd like to start by saying that from the moment I stepped into Royal Bridal, I didn't feel as though I was being harassed as I had in other bridal stores. The ladies were all so sweet and kind and very helpful. CATARINA was outstanding. She helped me with my vision and the 2nd dress I tried on was the crying factor for my mom and the ladies in the store even had a few tears in their eyes. Everything went smoothly when ordering the dress. It came on time as promised and I had sooo many compliments on it. It was a STUNNER!!!

Please ignore the negative reviews that you read. You have to understand one thing: Some people are just "Bride-zilla" and it wouldn't matter where they went for their dress, as they would always have something to complain about. There is NO WAY that you can complain about the service @ Royal Bridal, as it is FANTASTIC! I would recommend this store to anyone wishing to have a pleasant bridal dress experience.

Thank you ROYAL BRIDAL for being a BIG part of making my wedding day so Special!!! I will forever be grateful to you all!

-Monica D.
By Christina Rodent on Nov 16, 2014
This place is so bad first they are nice once U order then it goes down hill from there. These people ruined my wedding day I ordered a dress and the dress that came in 2 days before my wedding was not the dress I tryed on. All I did was cry and not only was not the dress but they kept telling me it was the same one when I asked to see the one that I loved they siad they didn't didbt have it anymore. It was a disaster they were so rude too me I had to leave without getting money back and went to David's bridal to buy one off the rack to be happy for my day it costed me over 5000 dollars and I wasn't even that happy that day because they ruined it for me. Stay away trust me
By Lava Goat on Sep 23, 2014
I had a great experience ordering my dress here. Everyone was very friendly and accommodating, especially Lena. They went out of their way to accommodate my needs and make sure I was happy. I unfortunately had to make some changes to my order and they put a hold on my order with no problems while I decided on a solution. They graciously found out if they could order a dress from the same designer that I had seen online, and ordered it for me. They made sure that the dress came in earlier than expected to accommodate for an earlier unexpected wedding. The dress was beautiful and the alterations were very well done and quickly done. The seamstress was very precise and talented. Everyone at this store made sure I had a great experience. I would recommend going to this store.
By Elena90 on Sep 23, 2014
The moment I walked into the store I was greeted so warmly and everyone was so friendly. I had been to many stores searching for a dress and was immediately impressed with their dresses and customer service more than anywhere else I had been. They were incredibly accommodating to the many changing needs that I had. They made sure the dress came in even earlier than expected. And the great customer service didn't just stop there. I recently went in for a dress fitting and not only was the seamstress extraordinary but the staff still continued to be friendly and make sure I was happy. The dress is everything I dreamed of and is beautiful. I would DEFINITELY RECCOMMEND this store to anyone looking for great service!!
By Amethyst Fly on Sep 04, 2014
They lie and don't honour delivery dates. I would not reommend this bridal shop. Save yourself frustration and grief. Shop elsewhere !! My dress came in 2 days before my wedding. All the negative reviews are true. Had I read the reviews prior to ordering my dress I would have not stepped one foot into their shop.
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