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Ballett's Bridal

221 Wharncliffe Rd S, London, ON
2 reviews
Business claimed Last updated: Over a year ago
About Ballett's Bridal

For more than 35 years Ballett's Bridal has been providing quality designer bridal gowns, and exceptional customer service. Ballett's Bridal is your one stop bridal shop, book your appointment today! Go to full description...

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519-434-9568
Business hours
Today: 10:00am - 7:30pm
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Ballett's Bridal, London Reviews (2)

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By Siks82 on May 28, 2016
Terrible customer service- liars- be very aware
Absolutely terrible experience- brides, bridesmaid, prom chicks BE AWARE.
Was not told I was purchasing a $600 dress until I saw this one the receipt when I got home. When I called back, I was told sorry that was final sale.
My biggest issue was that I 'signed' a contract without even knowing I was signing a contract. I was told I am signing for payment. The dress I tried on was size 8, they ordered me a size 2 and I'm a size 0. I was told alterations would be $50 NOT average $50 or more than $50. Just that the recommended seamstress does this for them all the time and that it is $50. Knowing this I ordered the dress completely unaware that it was final sale. The dress was 18" or more longer for me. They explained how it would be altered. When I called them back they say to me that I said I was leaving the length as is. Even with the tallest shoes I wouldn't be able to wear this obviously.
Dresses are lovely but customer service is the most awful I have ever experienced. General Manager Michelle is rude and unprofessional.
Bottom line is be very careful if you dare shop there. Do not purchase without contacting seamstress and getting a quote. I was told it would be $50 but instead was $130. Make sure you ask if you are signing a contract when they tell you you are signing for payment purposes.
They will say anything just to make a sale even if it means lying.
By Piggy1998 on Mar 16, 2011
Given some very poor advice - and situation resolved poorly (Not at all!)
Unfortunately, I feel compelled to write this review. While the service staff is certainly helpful, it appears, or so the manager will tell you - that they are not properly informed about how ordering of their dresses works. I was given some bad information about a dress I ordered, was absolutely CONVINCED that everything would come in as I had expected, and was then left extremely dissapointed. The dress had construction problems to begin with when it arrived, and it was NOT sized as expected. The onus was left completely up to me to have fully paid for the dress before my concerns would be met. How is that helpful to me? I would have had to make drastic alterations to the dress, and then hope that it turned out the way it should have in the first place! I was given a dress that wasn't as expected, and then basically told, "good luck - hope it turns out okay in the end!" Really? Disappointed that they get to keep your deposit and then just say, "oops, sorry." I wouldn't reccommend this shop - if you have a problem that needs to be fixed - their solutions will benefit them, but unfortunately not you! Off to find a new dress.

Additional business details

Email address: tellus@balletts.com
Ballett's Bridal is a family owned company that has been serving the London area for over 30 years! We have three Ballett's locations, including: London, Kitchener and St. Catharines. At all three locations, we offer our guests complimentary parking!

With our history and reputation we have proven to be one of the best bridal stores in London, Kitchener and St. Catharines! We take pride in our beautiful designer wedding gowns and our exceptional customer service. Finding the perfect wedding dress is one of the most exciting parts of your wedding journey and it will be remembered for years to come.

Your dress will be remembered in photographs and may even be passed down for generations to come; therefore, it is important to our bridal consultants, to help you find your dream dress! With decades of combined experience, our professional team is dedicated to helping each of our Brides feel confident and beautiful on her wedding day!

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519-434-1275
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