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Glebe Pet Hospital

595 Bank St, Ottawa, ON
28 reviews
Claim this business Last updated: Over a year ago

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Glebe Pet Hospital, Ottawa Reviews (28)

3.6
28 reviews
5 Star
18
4 Star
0
3 Star
1
2 Star
1
1 Star
8
By Nat Nat on Dec 23, 2023
Verified by Facebook
I buy my cat's medication 2 times per year. The meds cost 500 every time and should last 6 months. I went to pick them up and the expiry date is in April 2024 ( in 4 months). So that means I am paying for medication that I will not be able to use after April. I asked the girl at reception who never smiles, what could be done about this. She said that they were not responsible since the meds came from elsewhere. She didn't offer any other solution. She kept eating her sandwich and didn't care at all about my issue. I am absolutely done going to this clinic. They never have a clue of the reason you are there, they don't seem to keep accurate records and the vet has an answer before he diagnoses the animal. The place is dirty and could use a paint job. To make matters worst: THE VET DECLAWED my friend's cat in year 2023 when it's illegal to do so. The staff have no customer service skills. Honestly, at this point, I have absolutely nothing good to say!!!!!

By KR PB on Dec 11, 2021
Verified by Google
***edit***
Please disregard the below. I have now been refused service, had my cat's appointment cancelled on him, had $1000 of previously approved funding coverage for low income pet families to help treat my cat for the year REVOKED by the pet hospital, and left without a veterinarian for my special-needs cat who has a medical condition WHICH COULD KILL HIM without access to the treatment a veterinarian provides, FOR BEING UNABLE TO COMMUNICATE BY TELEPHONE DUE TO PHYSICAL DISABILITY.
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Disregard the below, it no longer applies. The entire Glebe Pet Hospital is now discriminating against me - AND AGAINST MY CAT, who is in the process of being registered as a service animal for physical disability - because I am physically disabled.
I don't care about how you are treating me; what I care about is that you are allowing your bigotry towards disabled persons to HURT MY CAT. Look at his picture, attached. How could you hurt that sweet little guy? He never did anything to you, and neither did I. That is UNCONSCIONABLE. That is CRUELTY TO ANIMALS. WHAT IS WRONG WITH YOU?!?
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OLD REVIEW MOST OF WHICH NO LONGER APPLIES:
Dr. Fattah and his staff Melanie are both very kind and went above and beyond to assist me and my special-needs cat through a challenging situation. Melanie went out of her way to extend generosity and understanding towards my low-income situation, as well as to accommodate my own special-needs as a disabled companion to my cat. The behaviour of one of the staff at GPH however nearly caused me to write a one-star review and almost prevented me from scheduling an appointment at all. Amelie was openly rude in refusing to accommodate my communications-related accommodation needs, and seemed to take it as a personal affront that I am disabled and require accommodations. She almost refused to book an appointment for me and my cat simply because I am disabled. Currently she is refusing to respond to my emails requesting her assistance in following Dr. Fattah's advice for me at my cat's most recent appointment with him. I am still giving the clinic the fill 5 stars it deserves, because the behaviour of one bad apple shouldn't be allowed to destroy the reputation of what is otherwise a beautiful place made up of exceptionally kind people. I only hope Melanie sees my emails and responds before I lose access to an essential health service for my cat as a consequence of one staff member's openly hateful behaviour towards disabled individuals.
By Cadet Seahorse on Nov 17, 2016
Guest Review
We have bringing our two cats to the GPH for 11 years now. We have always had good service, the staff are friendly and the vets are always informative and helpful.
By Brendacrockatt on Apr 11, 2016
Verified by Email
I would like to thank all of the staff and Dr Hady(short form),for saving the life of my dog buddy.Buddy is a five year old applehead chuwuawa whom means the world to us.He got sick which we thought he had picked up a virus.Well,it turned out that his thyroid stopped working and then he went into liver failure. Five days intensive care, hooked up to IV fluids, numerous amounts of medication to save him.Dr. Hady is the most compassionate and down to earth person or vet that I have ever known. With genuine care and concern to get to the bottom of the issue that caused this health issue to begin with. The staff there at the glebe animal hospital are out of this world, thier full of knowledge ,compassion, care ,love for life and pass this on through thier care for the animals they care for.I fully trust them and thier decisions. Buddy thanks you ,and I thank you from the bottom of my heart for saving buddy and for his on going care.And also for the care of my other animals too,Daphne, Reily and Bella.They love you.Huggs and licks
By Carmine Barracuda on Apr 07, 2016
Guest Review
I have been taking dogs to The Glebe Pet Hospital for 6 years, and have had nothing but the best and most caring service there. The vets know their stuff, and more, they know about special needs animals and how to gentle them and make them feel at ease. Dr. Fattah, the boss vet, is clear and straightforward, and his staff are always ready to do that little extra to make things work. It's small up front, but clean and spacious in the examining rooms, and no one rushes you through just for money. They take the time your animal needs to have.

Can't recommend them highly enough.
By tooley10 on Dec 31, 2015
Verified by Email
Dr Fattah is the best vet that I have ever brought ALL of my rescues to.
He is a very kind and decent human being who actually cares about animals
He does not over charge like most vets do. All of the staff at the hospital are great and have always been courteous and pleasant.
By Cerulean Jellyfish on Aug 27, 2015
Guest Review
Dr. Fattah treated recently our 2 cats as they had tape worms and one had dhiarrea as well. He was really kind in the way he dealt with the cats, treated them, gave us additional meds to take home and all of that at a very reasonable price. We couldn't be happier. We're in the process of taking in a stray cat and will surely take her Dr. Fattah.
By Byzantine Cow on Jul 17, 2015
Guest Review
I've been taking my dog Charlie to this vet for 5 years now as well as my other pets that I've had. Today Charlie had some dental work and they were very kind and loving with him. I've been to other vets and this is the only one he feels comfortable in. Usually the price for dental is crazy expensive in ottawa but when the bill was ready I was shocked how little it actually was. I recommend this vet
By Crimson Hedgehog on Jul 11, 2015
Guest Review
I highly recommend the Glebe Pet Hospital for Dr. Fattah. My pets have been seeing him for 12 years now. His rates are very reasonable, and he is extremely kind to my pets and myself. When we had our cat put down at home, he came at the end of our workday. He was extremely patient and let us take our time putting her down as we said goodbye. I highly recommend him.
By Crimson Spider on Apr 08, 2015
Guest Review
I would not recommend the Glebe Pet Hospital because of the support staff and the physical set up of the clinic.
I was waiting to hear if a medication had come in for my cat. I am fortunate I have call display, as I would not have known otherwise if The Glebe Pet Hospital had called. The support staff told me I did not have an answering machine, so she thought she would hang up and let me figure out that she had called. I do have an answering machine, it activates itself after 6 rings. I complained to the vet at my next appointment. I do not know if my complaint was addressed.

I have 2 cats. One of them was ill, and was coughing which I clearly told the support staff. When the vet saw him, she asked how his constipation was. I was appalled at this mix up.

The set up of the reception area is not conducive to privacy. When I have picked up medication or had to pay for my cats appointment, there is often another customer standing next to me who can hear what is being said.

Overall I like Dr. Fattah, however, he frequently has interns or volunteers join him on appointments. He has never introduced them to me, or asked me if it was okay for them to be part of my cats appointments. He was not always clear on what was wrong with my cat, and what treatment was required. I would have to be assertive and ask the support staff to get him to re explain to me.

Dr. Levesque is much better at explanations. However, I do not think the support staff listen to her, as I overheard Dr. Levesque telling one of the support staff something, and, in my opinion the support staff was lippy with her. Told her why she had done it the way Dr. Levesque asked her not to. Incidentally this is the support staff who did not leave me a voicemail that my cats med was in, and said she thought I would figure out, any way that she had called.

Finally the clinic comes across as being unsterile.

I would not recommend this clinic to others.
By Raspberry Horse on Mar 18, 2015
Guest Review
My mom and I brought our healthy cat there for a check up and shots. She was deemed healthy and ready to get spayed. She had the surgery and ended up forming blood clots in her uterus and to be opened up again, she died shortly after that. They refunded us some money, but never took responsibility. Plus the actual vet never looked at my cat when I brought her in after she was bleeding. Very upset.
Comment by Ellanueve on Oct 03, 2015
Which doctor performed the surgery?
By Scarlet Scallop on Feb 14, 2015
Guest Review
Dr. Fattah has provided great service to our 2 dogs. But above and beyond this, we have been present when other pet owners, who could not afford vet bills for their beloved pets, tried to pay him for emergency treatments with money they could ill afford. Those people ended up NOT PAYING ANYTHING if they clearly couldn't afford it. That is a vet who truly loves animals. I just hope people don't take advantage of his generosity when they read this post.
By Raspberry Perch on Sep 03, 2013
Guest Review
I have been to many vets in my life, and Dr. Fattah can diagnose an animal the fastest! He is kind and generous and his expertise is evident the way he touches and examines the animal. He is the only vet I trust to work with my animals. He once stayed on past 6pm and waiting while I arrived at 6:30pm with my almost dying cat (bad pyrometra) he calmed me and my precious cat down, and immediately dealt with the situation. He prompty and kindly dealt with my emergency without charging me a insane emergency fee. He is and amazing vet, and an amazing man. I would and have recommended him to many!
By Scarlet Blue-Whale on May 25, 2013
Guest Review
Dr. Fattah and his staff were very nice and tried their absolute best to help me understand exactly what they planned to do with my cat. My cat was very comfortable around him while he checked her out. He gave her the rabies shot with ease and she didn't show any signs of pain. He even taught me that cats get acne.
I plan on bringing my second cat to him to get all of her procedures done.
Great Vet, Friendly staff, friendly environment, great prices.
Advice: Go in with as much knowledge of your pet and possible problems as your brain can hold. Ask questions until you are comfortable and remain friendly. If you don't go in like an idiot, they won't treat you like an idiot.
By Rose Bulldog on Apr 04, 2013
Guest Review
I have been going there for many years and know Dr. Fattah as a kind, generous, honest man and an exceedingly competent vet. I never hesitate to refer the clinic.
By Scarlet Raccoon on Jan 14, 2013
Guest Review
After dealing with several clinics over the past 30 or more years, I can say Dr. Fattah is the only vet I have met that I didn't feel was a digging for gold. Also I have found him to be extremely competent, fair and generous.
I'm sorry if others have not had the same great experiences I have but I highly recommend him and his staff.
By Pink Anteater on Jan 14, 2013
Guest Review
After dealing with several clinics over the past 30 or more years, I can say Dr. Fattah is the only vet I have met that I didn't feel was a digging for gold. Also I have found him to be extremely competent, fair and generous.
I'm sorry if others have not had the same great experiences I have but I highly recommend him and his staff.
By bonesnme on Dec 21, 2012
Verified by Email
Dr. Fattah treated me so badly today, I was in tears! A month ago, I went in for my cat's first set of shots. At the end of the appointment, we discussed having him neutered and getting his booster. I was going to make two separate visits for these two procedures. He explained to me that I should combine them in one visit to save money. So I asked "Do I still need to pay for a physical for the Booster, seeing as how he will be getting neutered at the same time?" And he said no. Today, when I called to confirm everything, it turns out I would have to pay for a physical. I explained to him that this is not what we discussed, and that I only budgeted for the cost without a physical. He then proceeded to accuse me of lying, and said I should have just told him I have "financial issues" instead of making up a story to get a lower price. He then said he doesn't want to do business with me and cancelled my appointment for tomorrow. He said to go find another vet because he will not help me and called me a thief.

I couldn't believe it. I wasn't trying to get out of paying for a service, I would trying to clarify how we got to such a misunderstanding and trying to find it if I could make an arrangement to pay the amount I didn't budget for at a latter date. He kept telling me I'm making things up. I got off the phone crying, feeling like garbage.

I called back and spoke to his secretary, who'd overheard the entire conversation. She felt really bad for me and kept apologizing but saying that she doesn't own the clinic so there's nothing she can do. She said their guard is high up because many people call and try to scam them into not paying wheat they should. It's too bad he decided to profile me as a "thief"... cause I really was not lying. She offered to speak to Dr. Fattah and see if he would change his mind... but after being called a liar, I don't know how I could ever show my face their again.

By far, the worst customer service experience I have ever had my entire life.
By Cinnamon Hummingbird on Jun 04, 2012
Guest Review
In general this "hospital" in a dingy, dirty litter smelling clinic with unexperienced staff. I read other reviews online after my bad experience and was surprised to see that the Vet is a man. This would mean that there were no vets present during my visit. hence..lack of experience.

The attendant helping my pet seemed nervous and unsure. She tried 3 different times and left bloodied gauze on the floor instead of placing it in the trash bin. She also opened a siringe, placed in on the floor and later used it on my pet. I'm not an expert but i'm pretty sure this kind of stuff would get a human hospital shut down in a second.

I hope that people who read these know that they have a choice in where they take their animals. Don't feel you "have" to go here. I came from a different city and truly was shocked at the low standards and surprised this place is able to stay in business.
By Red Wombat on Mar 11, 2012
Guest Review
I think its a shame that some people think its ok to post slander about places that they've had bad expereinces. I know that Dr. Fattah and his clinic's staff have always treated me and my pets with respect and courtesy. I appreciate his no-nonsense manner and honesty. I have seen some of his clients take advantage of him and his time, and I really regret that. He is a kind and generous vet and people who think otherwise need to go elsewhere and stop wasting his time and resources. Please leave him to help the people and their pets who deserve it!
By Green German-Shepherd on Dec 09, 2011
Guest Review
Dr Fattah was fantastic with my sisters animals (dog and cat) so after my cat (and I) were traumatized at Beechwood Veterinarian we switched to the Glebe.

Dr Fattah's sure touch and calm demeanor has worked wonders with my cat.
By injustice49 on Jul 31, 2011
Verified by Email
We recently moved to Ottawa. Brought our guinea pig there for a routine textbook filing which our old vet used to do successfully every time. Without this filing our pet can eat and survive another year. Within 4 days our pet was dead. The vet claimed pre-existing condition without any supporting documentation and he would refund nothing. These guys are incompentent, rip-off quacks: they can't perform a basic life saving procedure, they will do "something" anyway knowing your pet will die, and keep the money. If you love your pet, do not take it to this clinic.
By applebottom on Aug 29, 2010
Verified by Email
I've seen two vets at this hospital, Dr. Knight and Dr. Fattah, and both were a let down. Dr. Knight was confrontational, presumptuous, and loath to listening. Dr. Fattah makes decisions and conducts procedures without fully explaining what they will do, why they are necessary, or how much they will cost. Furthermore, when I tried to provided a possible explanation for symptoms presented by my cat, I was told to call an external service because he didn't have time to follow up every issue. Great, thanks.

In addition to the frigid service from the vets, at every visit (5 in total) the front desk staff sat and talked about their personal lives and other clients, including those who they had a difficult time with, etc.

Disappointment is an understatement. I gave them a second chance because I thought I got them on a bad day, and I went back because it was an emergency. The bottom line is this: if you're looking for a warm environment where the staff with work with you, this isn't the place.
By Bole Giant-Panda on May 25, 2010
Guest Review
I think this vet is fantastic, he isn't expensive at all compared to other ones. He gives students and 10% discount and offers very good prices compared to our previous vet. Also once we had an unexpected ear infection, we hadn't budgeted for it and he was nice enough to give us a 25% discount instead. I highly suggest him. Very friendly staff.
By Umber Rooster on Feb 24, 2010
Guest Review
I transferred my cat from the Ottawa Veterinary Hospital to the Glebe Pet Hospital as the first was very expensive (although good). Glebe Pet Hospital was a lot less expensive and they took great care of my cat. My vet was professional and direct and the staff were friendly. I'll definitely take my cat back.
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