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Don Valley Animal Hospital

895 Lawrence Ave E, North York, ON
6 reviews
Claim this business Last updated: Over a year ago

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Don Valley Animal Hospital, North York Reviews (6)

6 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Vanessa Simone on Mar 24, 2020
I had a horrible experience tonight. My elderly cat, Jack, has urinary crystal issues. Buying the prescription diet is not just a matter of convenience - he will have a serious relapse in a very short time should he be fed another diet.
I wanted to ensure that I had enough food for him to last if we were quarantined, so I tried to get a bag of food this evening - ONE bag. These bags of food are almost $40 per 2kg bag and I have been purchasing 2 bags a month for about four years at this clinic.
This evening I was verbally abused by the vet at the Don Valley Animal Hospital. He stood screaming at the top of his lungs that I was to get out of his clinic, just because I had chosen to keep my cat seeing a vet who was familiar with his condition and had not switched over to his clinic.
There have been plenty of times that I had considered switching my cats over to this vet's office, if only for convenience purposes, but the time was never right. However, after the way I was treated tonight - in a time of unprecedented crisis - strictly because I wanted to ensure that my senior cat with health issues wouldn't have a relapse, I am so very thankful that I decided to keep my cats at the vet that they have been seeing for a decade.
Nothing like a crisis to bring out the true character of some people.

By chmreid on Jan 05, 2018
Don't take your pets here! They will squeeze you for every dollar you have, and then some. I have come here just a handful of times and have yet to get a proper explanation from them about anything i'm being charged. Most recently I was quoted approx. $1000, I authorized only $700 of that and wound up being charged $1700. I freaked out at this because I would have (sadly) had to put my cat down had I of known it would be nearly double the quote. I was told that that charge was based on a failed procedure (it failed because they have NO STAFF WATCHING THE ANIMALS OVERNIGHT and they didn't know anything had happened). I was charged for them to start everything all over again because of this. I was told that the $1700 included a 3rd day stay (at a WHOPPING $300 per night - which honestly is more than most hotels), so since I was picking him up on the second day that would be removed and I wanted them to make adjustments because it was their fault they didn't place the catheter correctly and it came out. I got the bill and sure enough it was $1700 which was "confirmed to be correct" when I disputed this. I was lied to multiple times, spoke to two vets who said two different things about my cat. Only one of the receptionists is an absolute gem, I cannot say the same for any of the other receptionists or vets. My cat has suffered unnecessarily for 3 days now and since I took him before they wanted to release him, he could get sick again and Ill have to put him down because I cannot afford another $1700+. So for $1700 I got poor etiquette, poor customer service, poor care for my animal, and no remorse and my cat still isn't healthy and will still potentially have to be put down - for even more $$$!
By Livininto on Dec 12, 2015
Took our cat there a while ago as she was throwing up. She's fine now, but the bill was over $1100, no-one could tell us what had been wrong with her, and they took a nice chunk out of her front paw; they couldn't explain how. But they'll charge you for the bandage. And the two young girls at reception are more concerned with their appearances than actually doing anything, like helping out.
Avoid this place at all costs; you, your wallet and your pet will be very glad you did.
By lili1232000 on Aug 30, 2011
I just found this review site today - but I have been a client for many years now! Dr. Francoeur (André) saved my diabetic cat 8 years ago! Cuddles is now 15 and has officially lived more of his life WITH the disease than without! I give ALL the credit to André! Two years after Cuddles had been diagnosed with diabetes, it seemed that everyone was baffled by his weird reactions to insulin and no one was able to treat him right... til I took him to André! A week later, he was already almost back to normal!... and has been doing well since! :-)))

NOW... about my dogs - Hmmm... I know I will run out of space here before I am able to finish so I'll get to the point! I don't think anyone knows more and is more INTERESTED in knowing more than André! Give him a challenge, he will take it! More, he trains his staff too! And i don't know how he managed that but he succeeded in finding all the pearls! Sweet, considerate, efficient and knowledgeable - all of them! Christine, Joanna, Shawna and Susan (in alphabetical order cuz I couldn't decide in any other order! ;-)) - are the ones I dealt with most and I just love them! Others also work in the back area and although I don't remember everyone's name, I can tell you that they are all great!!!

Hats off everyone! I just cannot find anything negative to say! :-))))
By peatty on Jul 20, 2009
The vets here go by their first names. Andre (Dr Francoeur) and Francine (Dr. Flemming) have my highest regard, as do ALL of the staff members (especially Susan and Christine) that I have encountered. Friendly, personable, and caring all the way. And thorough!!! One caveat: their thoroughness can get expensive but they are sensitive to that and often suggest alternative treatments/approaches if affordability is an issue. I was also impressed by the follow-up phonecalls (from a vet and/or assistant) to ensure that my dog was responding properly to treatment. They have more than earned our trust over the years.
By farmerfarmer on Mar 12, 2009
The Don Valley Animal Hospital offers care for cats, dogs, exotics and pocket pets. The services are provided by Dr. Francoeur, DVM and Dr. Flemming, DVM (the best vets you can find!) They are quick to take preventative measures against illness and are heavily caring (toward you but more importantly, your pet) and are very informative along the way. The staff who work diligently alongside are also really great where they, too, provide dynamite information, tender care and open friendliness.
If you leave your animal in their amiable hands, then you will leave without regret. They really are the best!!
By Cordovan Bat on Oct 01, 2008
I love this clinic ... they are amazing with what they do...every staff member has the information to help you! they are amazing...ever one is so nice!
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