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Canada Upholstery

2153 Kingsway, Vancouver, BC
6 reviews
Claim this business Last updated: Over a year ago
Listed in: Upholstery
2153 Kingsway
Vancouver, BC, V5N 2T4, CA

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Canada Upholstery, Vancouver Reviews (6)

1.7
6 reviews
5 Star
1
4 Star
0
3 Star
0
2 Star
0
1 Star
5
By non-member115862 on Jun 30, 2016
Shotty repair
The son claimed to have repaired broken springs but the repair lasted 24 hrs before it broke again. Had to send it out to Vancouver upholstery for proper repair. They are rude and provide poor service. STAY AWAY
By jarom on Oct 23, 2015
VERY POOR PRODUCT AND SERVICE. TERRIBLE CUSTOMER SERVICE. WORST EXPERIENCE
I also had EXACTLY the same experience and same thing happen to me! Where I made the same mistake and paid them first trusting that they would fix it as promised by the owners son. Denise and his son Goran promised to come back and fix the terrible job they did on my chair. It was such poor work, DO NOT hire them! Every time I called they would come up with another excuse, "We will take care of it on the weekend", "I will talk to my son and call you back", "call me tomorrow morning at 10 am" etc etc, I continued chasing them and calling them back on times requested and still nothing! one lie after a lie!
2 lessons learned -
lesson 1)READ REVIEWS before you hire. These guys are SO UNPROFESSIONAL and have hundreds of complaints all over the internet (just read all the negative reviews on this page)
lesson 2) DONT PAY IN FULL until you are completely satisfied with the product. Now I and many others are stuck with a very poor product. At least in my case it was a small price to pay for this lesson, whereas in many other cases it wasn't. Their clients spent a lot of money for a terrible product and service.
SAVE YOUR MONEY and HIRE SOMEONE ELSE, learn from our mistake and I hope you read this review as I wish I did!
By LindaTan on Sep 18, 2015
Substandard work
DONT GO THERE !!! Finishing of chairs and quality of foam put on the seat for my dining chairs were so minimal I can feel the springs when I am sitting on it . Another issue was Denis used the wrong vinyl for the sides of the chair and the finishing is just deplorable . When I asked him to redo the vinyl he threatened to dismantle the chairs and after going back and forth we agreed to knock the cost to $320 instead of $360. This I really regret now -should have let him take them apart . Now I am stuck with substandard reupholstered dining chairs !!
By non-member74724 on Aug 01, 2014
Loose covers by Canada Upholstery
I had slip covers made by these people. It was incredibly badly done, not according to my pictures of existing which they ignored. Seams not edged or hemmed. Do not go there
By non-member41087 on Mar 07, 2012
canada upholstery was awesome
i recently had canada upholstery redo the cushions and re-finish the dinning room table from a 1970 (hi end) living room set. i was skeptical to use them based a bad review on this website, but decided to anyways because it was LESS THAN HALF the price of 8 other places i got estimates from. my wife and are were AMAZED at the job they did, they were confident and fast! thanks denis!
By SRB on Nov 07, 2010
Poor craftsmanship … even worse service.
Canada Upholstery did not repair our sofa as previously agreed and refused to even talk to me when I tried to complain about the quality of their work.
In fact, before hanging up on me, the man on the phone said: ‘Get somebody else to repair your sofa.’ I’ve made a mistake by paying them in full at the delivery, trusting the son of the owner that I can discuss and resolve any issues with his father the following day.

After the fact, I've done a search on them and found that many customers have had the same type of issues with them.
Their BBB rating is F, as they failed to reply to 3 complaints the Vancouver office received regarding this company.
Too bad I didn’t do my search before I hired them.

Comment by jarom on Oct 23, 2015
I also had EXACTLY the same experience and same thing happen to me! Where I made the same mistake and paid them first trusting that they would fix it as promised by the owners son. Denise and his son Goran promised to come back and fix the terrible job they did on my chair. It was such poor work, DO NOT hire them! Every time I called they would come up with another excuse, "We will take care of it on the weekend", "I will talk to my son and call you back", "call me tomorrow morning at 10 am" etc etc, I continued chasing them and calling them back on times requested and still nothing! one lie after a lie!
2 lessons learned -
lesson 1)READ REVIEWS before you hire. These guys are SO UNPROFESSIONAL and have hundreds of complaints all over the internet (just read all the negative reviews on this page)
lesson 2) DONT PAY IN FULL until you are completely satisfied with the product. Now I and many others are stuck with a very poor product. At least in my case it was a small price to pay for this lesson, whereas in many other cases it wasn't. Their clients spent a lot of money for a terrible product and service.
SAVE YOUR MONEY and HIRE SOMEONE ELSE, learn from our mistake and I hope you read this review as I wish I did!
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604-437-5402
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