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U-Haul Moving & Storage at Warden Ave, Scarborough Reviews (17)
1. The tail light was loose and sticking out
2. There was greasing hand prints along the bumper and door frames
3. Upon further inspection, we discovered scratches under the tail light when the installer did not bother the protect the surface – he allowed the light to swing and sway all over the surface and there is a small indentation from the point of the light assembling.
The young lady behind the counter said she could not see any scratches. An older man appeared and also declared there were no scratches in a very aggressive and rude manner. When we asked the young lady who he was, she told us he was just another employee.
Time was now 8:30 so we paid for the work completed and went for coffee but had to return as we noticed we were charged for the 7 pin assembly which of course was not installed.
As it was close to 11am, we waited for the chief installer. And waited. And waited. He did not arrive till 12:30. We spoke with him, expressing our concern about how the wiring was istalled so far and the scratches. He took the truck back into his work area and improved the installation that his junior had done earlier.
He pulled the truck back out for our inspection and told us that he could not complete the electronic brake or 7 pin installation. He had me look in our owners manual for instructions while I think he searched the web for more information. He also indicated that he had 3 other jobs lined up and could not install the rest of the job due to time restraint and the complexity of the job.
We were given the Managers contact information but he was unavailable as he was attending a Regional meeting. We sent him an email outlining the above.
Our calls to customer service resulted in another appointment to install the brakes and 7 pin but at the Kennedy Road location for 7am the next day.
July 19th – the man at the Kennedy location was surprised to see us when we arrived at 7am. He did not have an installer till 3pm AND they don’t install brakes there – not qualified.
We sent Mr. Mclean a followup email that included photos. The photos including his staff assembling the tail light without protecting the surface and the quote to buff the surface. We spoke with Everton Mclean and made arrangements for him to inspect the damage the following morning.
July 20th – we were unable to meet with Mr. McLean as there was a tremendous rain storm that lasted till the early afternoon. We had left him a message but Mr. McLean would later say he had not received that message.
July 23rd – Mr. McLean was not returning our phone calls so we sent an email that included an invite to view the damage at the body shop just around the corner from him. He did not visit the body shop nor replied to our phone calls and emails.
July 26th – the remaining work is completed by Action car and truck. They advised me that the wiring that Uhaul did do was sub-standard. At one point the wire is rubbing against a moving shock and another attached to a moving part of the frame. Their quote to correct the wring is approx. $100.
We also contacted customer service and were provided a reference number (1471513) and assurance that the Regional Manager will be contacting us in 48 hours.
July 28th – sent a timeline and quote from Action truck and van to fix the wiring.
Sep 10th – no response either by email or phone call. Requested a claim number.
Oct 22 – had a need to rent a trailer and we went to the Kingston location. After hooking up the trailer we tested the lights. There was no response. After checking the obvious, we crouched down under the truck and discovered that the line was severed from obvious wear due to poor installation. The Manager at the Kingston location, Clay, removed the broken line and installed a new one but he invited us back so that he could do it properly. He noted that the line was even placed so that it was rubbing against the spring – a moving part.
The latest one was on Aug 30, on the day of picking up the truck. I did express check in online prior for the pick up. I arrived the pick up location about 30 mins before the pick up time, and I saw there are 2 counters open. 1 with the huge line up, and the other one has no customer. I have my fiance lined up at the huge line, and I wanted to talk to the girl who is not helping customer on the other counter. I just wanna to ask her about the express check in I did, and where I should line up at. This person, name Tanya Stoner, was very very rude to me, and said : "you need to line up I don't care you checked in or not." I said :"I am just asking you a question, I never said I'm jumping in the line, and I didn't ask you to help me with the truck pickup or anything. I never did express online check in before, can you please tell me what is the different between express check in and regular lineup check in?" She pointed to the other girl that is helping customer, said: "she will explain to you when it is your turn. " I'm sure she has enough knowledge to answer the simple question I have asked.
Let's go back to my first experience back to the end of June. I have booked the truck 3 weeks before the moving day with this location by calling them. Pick up on Jun 29 at 5pm and return the truck on Jun 30 10:30am. and I called them to confirm everything the day before the pick up day. I have confirmed the pick up time, the size of the truck, and the returning time. So I went there to pick up on the 29th, and when they are doing check in for me, they changed my truck returning time to 8am, WITHOUT TELLING ME IN ADVANCE ! and I told her I cannot return the truck at 8am because I have do some moving the morning and I cannot finish and come back by 8, and I told her I have confirmed with them on the phone and everything was right. She said someone in headoffice changed it in the system. I asked her to give me the person's name and notes while did the changes, she refused to provide me these details and asked me to call UHAUL complain line about this see they can do anything. I do not have too much time to deal with this at that moment, so I completed the check in and called the UHAUL customer service. I was holding for more than 40 mins, and when the girl picked up I thought she would be nicer compare to the one I just dealed with at warden location. But no, she is as rude as her, and I explained everything I was hoping she can do something for the returning time. She said: You have signed the paper, which means you agreed about the returning time. Everything is based on the availability. Sorry." Then HANGUP on me. I was so pissed off. I booked the truck 3 weeks before, how can you change my returning time because you got someone wanna pick up early that booked after me !? On the other hand, I am fine with little early return, but I DO need advance notice. because this will affect my moving plan, and schedule.
I have no choice I have to return the truck by 8. So i went to bed at 3am, and got up at 5am to finish the moving.
I am very disappointment with both experience with this UHAUL. i don't know how other uhaul is. but this one I had enough. I've been renting trucks and cars with so many companies. never had such a hard time and problem. Enterprise. thrifty, dollar rent a car are way better.
And, on top of that.. We found out that U Haul has been BANNED from the town we live in because they are hell to work with. That has got to say something. We found out they were banned after we were told to drop the dolly off were we lived.
Being ignorant and incompetent must be a job requirement with this company.
I am moving to Powell River-why on earth would I take a ferry ( pay the fare) to pick up a truck, bring it back to Sechelt load it up and drive BACK to Powell River. THAT IS 4.....COUNT EM 4 FERRIES!!! HOW STUPID IS THAT!!!!
She tries to get ME to call my dad, when I gave her his phone number and it's HER job. And when I told her that she started saying that I was difficult and wasn't helping and being rude, and then I told her she should call my dad and she said something along the lines of "I should call the police", implying that my dad stole the truck when he in fact didn't even have it and getting extremely rude, even with her tone of voice. I ended that phone conversation in tears and I never call to report things but I had to call to report how horrible she was to me, the woman that picked up had been sitting right beside her and told me that she didn't think anything was wrong with it.
I wish I could rate this place 0 stars.
"Good day. I have rented several times from Uhaul at several locations before however this is the first time I rented from 1555 Waden Ave. Scarborough, On. Canada location and I'm beyond disappointed with my experience.
While I understand mistakes happen and eventhough the conformation e-mail I received from UHaul was for 5x10 trailer and they had it on their computer as 4X6, no problems right? I expect from customer service at the location to help. I had a Natasha Singh servicing me and first I was told they don't have any other trailers, then her supervisor came by and said they do have the 5x10, great, here is my credit card and driver license as requested. just before the transaction finished her supervisor came back again saying they do not have the 5x10, nor any other trailers other than the 4x6. I was about the leave when one of the guys working inside came by and said "just give him the 6x12 trailer it's sitting outside". my reply was OK I will take that. Natasha then asked me for the driver license again, my comment was "didn't you just have it a minute ago and swiped into the computer", that's when all hell broke lose, the supervisor (A Filipino lady) starting raising her voice at me telling me not to give then attitude! When I asked not to raise her voice her answer was "if you don't like it then I will cancel your reservation and get the hell out of her!" then she proceed to take to customer she was servicing about my attitude and how rude I am. When I asked her what is her name and position with UHaul her (and she was wearing a UHaul shirt) her answer was I don't work here I volunteer here! unfortunately my credit card was already charged and according to the "supervisor" if the card was not charged she would cancel my reservation. I explained to her that I will be calling UHaul head office to complain and her shouted at me "you and another 100 people, go ahead". that's when some grease monkey (black guy wearing a ripped shirt) came out from the back shop asking what's going on, when the supervisor told him "this guy giving us attitude" he looked at me and said "you are rude, cancel his reservation and you get the f#ck out of here".
Thanks UHaul for your top notch customer service, truly your employee are very well selected and trained. When I typed the location address in google the first thing that came was this link "http://www.n49.ca/p/scarborough:699/truckrentals/truck_rentals/service_providers/u-haul_co_ltd/1555_warden_ave:
I will be adding my voice to the rest of review. I will not be returning the trailer to the same location as I have no interest being insulted again by your employee. I do not care if extra charges have to be paid to return the trailer to another site but I will not be returning it to this site.
I do expect an e-mail back from UHaul.
I feel U-Haul gets enough business therfore their vehicles should be in good and far better condition.
ls this the way trucks should be picked up?.
Steve Kennedy .519-785-9980.Sat,Nov.15th Westlone on.Truck returned to london On. Clark Rd.
They gave me a van instead of the 10' truck I reserved. They didn't inform me of this until I was already at the front desk with no other options but to take it. They offer no compensation for the inconvenience, they do not offer the $50 guarantee if you accept the wrong truck, and their customer support isn't equipped to take any phone calls on the busy days when people are moving. Thus you can't complain even if you have a problem. Futhermore, once you do reach customer service, they refuse to help you anyway.
Ali Chowdhury is the manager there, and he offered to give me back $20 for a move that ended up costing more than hiring a mover. I am taking them to court for negligence in customer service, failure to honor their policy, and just for being assholes.
Save yourself the hassle, boycott U-Haul.
We were operating on a strict schedule, and they told us the night before that our truck was ready and waiting for us.
We arrived at the location at 7:00am. There were 3 people in front of us, which most of the time would only mean a short wait. But when the counter person doesn't have a clue and the rest of the staff are so unorganized it's hard to believe this company is even is business, well, that line takes much longer to wind down. It wasn't until 8:30am we were out of there with our truck - a full 90 minutes behind schedule.
To add injury to insult, the truck - a 26 footer - was not properly gassed up. They simply drew a picture of the gas guage on the contract with a line indicating where the guage was when they took the reading. Not very accurate. Certainly no adjustments for atmospheric conditions like at a gas pump. What should've happened is the gas tank should have been completely full, so that all we had to do was refill it. What we got stuck doing was trying to estimate how much gas it would take to bring the line up to where it was in the picture, and we wound up overfilling by 1/4 of a tank - $40 worth. No credit from U-Haul on that. The flip side was underfilling it and having U-Haul top it up at triple the current gas rates. Piracy either way, to say the least.
During our time in line the computer system crashed twice and one of the 3 people ahead of us was there to complain about - you guessed it - questionable gas billing practices.
AVOID THIS LOCATION LIKE THE PLAGUE.
Better yet, try one of the six other big truck rental chains. Almost certain any of them would be a better experience than this place.