U-Haul Co Ltd

I rented a Uhaul truck for an afternoon to move a fridge. This was a one way trip because I rented from a location close to my work and wanted to drop off the truck at a location close to my house, which is this location.

When I dropped off the truck in the evening I asked for the attendant to complete a "walk around" with me to ensure that there was no new damage and the gas tank was back to it's original volume. He told me it wasn't necessary and to just drop the keys in the box. The next morning I received an invoice for a fuel surcharge. I have pictures of the fuel gauge before and after, their invoice is just a mark on a piece of paper. The attendant at this location is named NADA. Not only was I invoiced for not returning the tank to it's original volume (which I did), the fuel reading was actually less than my usage before putting gas back in the tank. When I spoke to NADA he was rude, confrontational, ignorant and quite frankly dishonest. Off all the rotten ways to make a buck. Go to another location Nada is a thief.

Both locations is managed by the same man - horrible person and customer service

I had the worse experience of my life today dealing with the man at the Ajax & Pickering locations. I discovered today on my credit card that I was charged 144.00 for fuel that I should not have been charged for as we returned the vehicle at the same gas level we received. I called the location for some clarification. The man in charge became very irate and started shouting and screaming at me when I asked him for my avenue of appeal as I disagree with the charges. He became so defensive and accused me of calling him a liar and shouting at him - which I clearly didn't and he hang up the phone. I called back and he was even more verbally abusive and told me to call the head office and gave me a number and told me never to call his number again and hang-up. I have never had someone use such verbal aggression and abuse toward me and without me knowing I was crying - I called the head office and asked the lady that answered the phone to speak with a manager and she gave me the same service I received from the man - even though I was in tears pleading with her to ask the manager to call me - she hang up the phone on me also, I suspect that she had already spoken to the angry / unreasonable man in Pickering (he did mentioned that he called the head office and told them to expect my call). I called 3 times after and she kept putting me on hold and not returning to the call. So I assumed they were using call display - I called from my cell and a different lady answered and I gave her my contact information and request to speak with a manager. I do not recommend this location. We returned the truck at the same fuel level as we received and this person charged us 144.00 for fuel. We made 1 trip to Etobicoke and back to Ajax. I am shocked that we are not even given an opportunity to discuss this charge and be given an explanation as why its 144.00. I think this man at this location is very unstable – beware....special warning to females beware...please.