Currently writing this review whIle having my trailer hitch wiring (hopefully) fixed. I went to Uhaul for a hitch install on my Audi Q5 because their price was significantly lower than the dealership. When I first arrived, I was told they get all of the Audi contracts and they are very experienced with my car specifically. I booked my car in for a morning appointment the next week and was told it would be ready in 2 hours. After 2 hours I went to pick it up and they needed more time. Not to mention, they never answer the phone, and after a few rings it forwards to their national help line where they just say that they cant help. Then I received a phone call at work that my hitch was faulty, so I made another appointment. After arriving at this appointment I was told 1.5 hours. So I went back after 2 hours and (surprise) they need another hour and a half. I waited and eventually got my car and thought everything was good. Two weeks later, I hooked up a trailer for the first time (that I rented from another company) only to realize my trailer lights weren't working. I went back to the location and they said they don't have a hitch specialist in so I should drive to Peterborough because they have someone in there. After driving an hour, I waited 4 hours just to be told that the Oshawa location installed the wrong wiring box and did the wiring wrong. They also said that they didn't have the proper box in stock. After driving back to Oshawa I went back to Uhaul the next morning and told them what happened. Without so much as an apology, they said they'll bring my car into the shop and look at it. The tech said everything looked right and I explained the problem. This is now my third hour here and I'm still waiting while listening to the tech complain about how hot it is and how stupid the wiring in my car is. It's becoming absolutely rediculous. Wish I could give less than one star.
- Hours wasted waiting for my car: 13 (so far)
- Half a tank of gas
- Unused Trailer rental
In the end, they offered me a voucher for a truck rental but I was able to negotiate the value of the hitch wiring (the cheapest part which didn't come close to the amount of the gas and trailer rental, not to mention my time) And I'm still waiting for an apology.