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Travel 3000

561 Bryne Dr #B1, Barrie, ON
2 reviews
Business claimed Last updated: Over a year ago
Listed in: Travel Agents
About Travel 3000

travel3000.ca provides a convenient one stop shopping centre, saving time and hassles. We work for you with the goal of keeping you as a satisfied, repeat customer who would be glad to refer their fr Go to full description...

561 Bryne Dr #B1
Barrie, ON, L4N 9Y3, CA

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705-722-9565
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Travel 3000, Barrie Reviews (2)

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By non-member57993 on Apr 23, 2013
great people Tony and Danielle really know the Travel Industry...
Will book will you again next year!
By pkyv on Dec 23, 2010
Travellers beware!
Dear Travel 3000,

This is in response to the disappointing service my family has received from you. We have been loyal customers for over 5 years, booking numerous trips and referring many of our friends and family to your company. We have always had a great relationship with your company and this is why we are shocked at the rude treatment we have just received. As customer service professionals, you should be aware that the # 1 rule is to deal with unhappy customers promptly and with compassion.

As you are aware our group was booked into the Grand Sunset Princess November 16th-23rd. 24 people directly booked through Travel 3000. Dawn was professional and helpful in every aspect of booking this trip. We were quite excited to get married in Mexico, upgraded our rooms, and even booked our $3000 honeymoon with Travel 3000. Unfortunately there was an explosion at the resort which caused much disruption to our wedding and affected the enjoyment of our stay severely.

Upon our return from the holiday we did not even receive a phone call from our travel agent to ask how our trip was. We overlooked this as we understood that Dawn had already received a lot of phone calls and emails from other members of our group telling her about the horrible treatment we received. What we did receive from her was an email address to SUNWING customer service.

Of course we did not consider our travel agent responsible for the problems encountered and we never once said anything untrue or negative about her services. We have been dealing directly with SUNWING over a resolution in the matter and have not involved TRAVEL 3000 once, although we did forward our complaints to her so she would be aware, and protect her next clients from booking at this resort.

Which brings us to today....when we phoned to order a gift certificate for our mother as a Christmas present, who has been travelling with Dawn for over 5 years and countless trips and referrals. We received the following email from her:

Sent: December 22, 2010 4:27 PM

Hey Peter I cannot do the voucher so I have to suggest using another agency to do the voucher I apologize for this incoherence
Sent on the TELUS Mobility network with BlackBerry

We thought maybe there was an error so we phoned and spoke with Danielle whom told us the following:
"ohhh your eva’s son…
We preffer not having your business!"

And abruptly ended the call.

I can not even begin to express our shock at this treatment! Is this how you talk to someone that has been your loyal customer for years and referred so many people? Is this how you treat someone 2 days before Christmas?

This is the most unprofessional management we have ever encountered. We understand that you are a local business and pride yourselves on customer service. We would appreciate an apology for the insults received but doubt that one will be offered.

We will always remember how TRAVEL 3000 has abandoned us at our most vulnerable and will be sure to warn as many people as possible to stay away from an establishment that takes your money and then kicks you to the curb.

Thank you very much for showing your unprofessional nature; you have just saved us from making another mistake by giving you our service yet again.



Comment by tsotera on Nov 06, 2012
Just a note to all our dear friends and customers that are aware of the excellent service we do provide. I can only say that if difficulties where encountered there must be more then one side to the events as have been listed. We stand strongly and firmly behind Travel 3000 its integrity in doing business and our ethical practise in dealing with situations that arise.

travel3000.ca provides a convenient one stop shopping centre, saving time and hassles.
We work for you with the goal of keeping you as a satisfied, repeat customer who would be glad to refer their friends and family.

Our trained, expierenced travel consultants ensure expert guidance, searching through the expansive travel information, to provide you with timely, detailed resources.

Combine our training with our own travel experiences and you can be sure that you are getting personsl service and professional advice that you can trust.

Whether you want the best price and values in airline tickets, cruises, resort packages, hotels, car rentals and travel insurance, for personal or business needs, travel3000.ca can create an itinerary that is just right.

www.travel3000.ca
THE MANAGEMENT

Additional business details

Email address: info@travel3000.ca
Payment methods accepted: cash, visa, mastercard, american express, debit card
travel3000.ca provides a convenient one stop shopping centre, saving time and hassles. We work for you with the goal of keeping you as a satisfied, repeat customer who would be glad to refer their friends and family.

Our trained, expierenced travel consultants ensure expert guidance, searching through the expansive travel information, to provide you with timely, detailed resources.

Combine our training with our own travel experiences and you can be sure that you are getting personsl service and professional advice that you can trust.

Whether you want the best price and values in airline tickets, cruises, resort packages, hotels, car rentals and travel insurance, for personal or business needs, travel3000.ca can create an itinerary that is just right.

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