Senior Tours Canada

We took this tour in October, 2015 to celebrate our 50th anniversary It was way beyond our expectations and we wouldn't consider going with any other tour group after travelling with Senior Tours. Everything was done for us. Our trip manager, Micheline, was great and the local guides were delightful. The tour was so enjoyable that we would take the same tour again. We were a group of 22 and no one had any complaints. If we had to do this trip on our own it would have been much more expensive. It was completely stress free - the best vacation of our lives. Thank you, Senior Tours.

departure date feb. 03 2014 tour manager Liliana Aceves. THIS TOUR WAS EXCELLENT. lILIANA was patient attentive did all she could to accommodate everyone,changing their rooms, requesting special menus. She and her husband went out of their way to please everyone. The hotels were very beautiful and historical. The food, especially the soup was fantastic. I must say, the beef was not very good but the fish, melted in your mouth, the chicken very good and the pork was good. The fruits were plentiful and also the vegetables, when requested the chef provided us with more fresh tomatoes. The dessert were superb in all the hotels we stayed in. The bus ride to OAXACA was long but well worth the trip. Oaxaca is very beautiful, the residents of Oaxaca are very friendly and have lots of local wares to sell. Really enjoyed our visit to all the different markets in the different cities. Liliana explained to us about local customs, showed us the different fruits and vegetables. We saw lots and lots of churches and again learned about the local residents religious affiliations. The guides accompanying us were very knowledgeable and taught us quite a lot about the history of
the local people. The ruins and the pyramids were breathtaking. The mountains the volcanoes what a treat. I found the entire trip from beginning to end very satisfying. I have not travelled very much , but Lilliana and Luis made me feel quite safe and I knew I could rely on them at all times

We took the South African/Botswana/Zimbabwe tour in March of 2013 and have nothing but praize. It was our first Senior Tours Canada and we are already planning the next one. We booked in Ottawa and flew Ottawa, overnight in New York then on to Johannesburg to return from Cape Town via Jburg and Heathrow into Ottawa. Our trip was fantastic, the local guide, Johan was incredibly well prepared and extremely efficient, a real expert in travel and on the countries we visited. He promissed us a different experience every day and delivered. Hotels were generally 4stars. In Botswana we saw lots of elephants, crocodiles, hipo's, lions, baboons, etc. In Zimbabwi it was the Victoria falls (strongly recommend a helicopter ride and also for the walk around the falls invest in a 'rain sleeve' for your camera or you will ruin it. Krugger was again a fantastic safari. The rest of the trip was fun but not as exciting as the safaris. Another recommendation is a good, fast shutter speed, camera with a good zoom. I had a Panasonic Lumix, FZ200 point and shoot with a 24X optical zoon equall to 600 mm. It was perfect.
We were escorted all the way and on every excursion by both the Senior Tour and local guides.
It is important to note that it is a poor part of the world and crime is present. At no time did we feel unsafe.
A visit to a school in the George area was very memorable.

It is our plan to eventually make it on the Tanzania tour.

I took the Senior Tours Canada Inc. (STC) tour of China and Hong Kong featuring Yangtze River Cruise from September 17 to October 07, 2012. This was a premium-priced tour with sub-par delivery. Do not choose this company for a tour of China. Specific reasons follow.

Our Tour Manager (who is actually the Sales and Marketing Manager for Senior Tours Canada in Vancouver) had no knowledge of Mandarin Chinese or any other dialect and was completely at the mercy of local guides assigned by the China International Travel Service (CITS) and any hotel staff who spoke English. He could not communicate with tour bus drivers. The first night at the Capital Hotel in Beijing when the waitress brought me a beer, I asked him how to say “thank you” in Chinese and he had no vocabulary for even this most basic of phrases. What competent company sends a group to a foreign country with a unilingual Tour Manager? At Fendu when part of our group wished to return to the boat, he could not communicate with the shuttle bus drivers and was reduced to standing in the middle of the market and shouting, “does anyone here speak English?” Truly ridiculous. He had not even visited all the cities included in this tour itinerary before leading it so he had limited knowledge of what was available at different locations. We never did get to the Temple of Heaven in Beijing. When we were unable to visit the Three Gorges Museum in Chongqing because of immense crowds during the National Day and Mid-Autumn Festival holiday, Senior Tours Canada had no contingency plans to visit other local attractions such as the Old Town, Hot Springs, Ci Qi Kou Porcelain Village or Dazu Rock Carvings. Our Tour Manager did not even know about them and the local guide did not enlighten him. Instead, our group sat in an empty restaurant for the entire afternoon of October 2nd before our evening flight to Guilin. What reputable tour company does this to its clients? Knowing the local language is essential to managing a tour effectively. How can a Tour Manager “oversee the daily operations” when he has not even been to all the included sites on the itinerary, is ignorant of optional excursions and, cannot communicate with locals? He cannot. Period. And we, Senior Tours Canada customers, bore the brunt of his ignorance.
We also suffered because Senior Tours Canada (STC) cannot pre-plan a tour effectively. They claim to “have been sending tour groups to China for over 20 years” so they must know when National Day holidays (always on October 1st ) coincide with Mid-Autumn Festival holidays which fluctuate between mid-September and early-October. Crowds are immense. And if they truly are so mindless that they did not know then their planners could have readily checked online for holiday schedules years in advance. If I can get this information then why can a so-called ‘professional’ tour company not get this information and use it for the benefit of their clients? This tour could easily have started one week earlier on September 10th and avoided a multitude of access problems. It is inexcusable for Senior Tours Canada to book a tour overlapping with the one week in the entire year when half the population of China is on the move. Train stations and airports were packed. We could not enter the Three Gorges Museum because of the crowds. Later, we could not visit Elephant Trunk Hill because of the crowds, or Seven Star Park, or Folded Brocade Hill. We had to walk two kilometres to our bus in Yangshuo because crowds had overwhelmed local transportation. Senior Tours Canada does not understand the concept of strategic planning. They were well paid to provide expert tour planning for this China tour and they failed miserably. Remedial training is needed to bring this company up to 21st century travel industry standards.
Senior Tours Canada has a group block airline seating policy which slams customers into remaining seats in the rear of international flights lasting 12 to 15 hours without any regard for seat selection. A prime selling feature of this company is “all inclusive tours” but you “can arrange your own flights independently” if you cannot take their sardine can seating. Indeed, one couple on this tour did upgrade at the last minute from their unacceptable middle and aisle seating to business class on the Hong Kong-Toronto return flight by using their Aeroplan points. However, few customers have this option and the company knows it. Furthermore, their block bookings “do not allow for advance seat selection”. In addition, Senior Tours staff need to learn how to provide clients with their booking number so they can confirm flights at home 24-hours in advance instead of at the airport and so they can possibly upgrade their seating. Contrary to what I was told by the Ottawa office, withholding this information from me has nothing to do with the “Privacy Act”. I was subsequently able to get this information but this is just another example of the amateurish operations of Senior Tours Canada and their inability to work with 21st century technology. This company also provides transportation to and from the airport but their driver who was taking me home got lost (in spite of his GPS equipment)..
However, their most egregious offence was our boarding of the MV President Prime ship at Yichang in the dark at 7:00 PM. We left a dimly-lit parking area, walked across a busy commercial road then stumbled down a rough, twisting pathway to the ship. Our luggage was driven past us as we shuffled toward the ship. Specifically, there were no street lights. Two dim bulbs attached to small buildings off to the side of the road were all the illumination we had. So, why did our Tour Manager who was to “oversee operations” of this company with “20 years of touring in China” not know the embarkation situation in advance and why did he and the company not have flashlights? Where was their due diligence?; their strategic planning?; their-on-the-ground intelligence?; their care and concern for the safety of their clients? Nowhere, that’s where. Senior Tours Canada was clearly negligent in protecting the safety of tour members. Ignorance of local conditions is no excuse. They are well paid to know about local conditions. Who cares if they have flashlights in future? What good is that? They did not have them when they were actually needed. We, and they, are fortunate no twisted ankles or broken bones resulted from this easily-avoidable fiasco.
Then when we got on board another nasty surprise awaited us. Senior Tours Canada advertises: “No fine print. The price you pay for your tour covers all costs” and “All prices guaranteed in Canadian funds”. Well, not true. This is false and deceptive advertising. While waiting in the dining room for our cabin cards on the MV President Prime, our Tour Manager announced our cabins were small and if we wanted to upgrade to a larger cabin (same type, just bigger) the cost was $150 in US, not Canadian, funds. He did not raise any objections to this practice. Ship staff then proceeded to walk us down a hallway to see a regular cabin and then a bigger cabin for the extra money. At no time did our Tour Manager intervene on our behalf. How could he? He does not speak the local language. This is a blatant scam by Wuhan Yangtze Cruise Co. Ltd. which owns MV President Prime and, if Senior Tours Canada did not know about this up-selling con game “after 20 years of touring in China”, they should have known. If they did know and did not tell us, they are as guilty of misrepresentation as Wuhan Yangtze Cruise Co. Ltd. Ignorance is no excuse. Senior Tours and its employees are paid to know what is going on. Why did we pay a premium price for this guided tour if not to be protected from scams like this? Any promise “not to allow this to happen in future” has no validity. This tour company was paid to make sure this did not happen in the first place. How can consumers rely on Senior Tours’ firsthand knowledge when they so clearly demonstrate they do not have any? They took our money under false pretenses.
Senior Tours Canada Inc. (STC) did not meet tour standards for modern travel. This was an expensive tour managed by amateurs in need of rigorous accountability and professional training. Do not use Senior Tours Canada for your trip to China.