Claim this business
Last updated: Over a year ago
About King Travel Can Ltd
We are premier providers of Hajj and Umrah services in Canada, authorized by the Ministry of Hajj, Kingdom of Saudi Arabia, and The Saudi Embassy. We also offer comprehensive flight booking services for a seamless travel experience, with partnerships including PIA, Etihad, Air Canada, and more. Go to full description...
Contact information
Phone numbers
Business hours
▼
Business website
Images and videos (16)
BEWARE!!! THESE PEOPLE SELL ONE THING AND PROVIDE SOMETHING ELSE! nnI had the following problems:n1.tLast minute changes made to the bookingsnI received an email few hours before the flight that my hotel booking was changed from the Hilton hotel to Al Shohada hotel. This change was never consulted with me and I never approved it. Also, the agent was not available after sending the email. I felt deceived. n2. Condition of hotel:nThe hotel rooms in Al Shohada hotel were very congested and washrooms were not up to the standards. We were told that the hotel was 5 star. Also, the shower door did not close properly and toilet seat had scratches/stains on it. n3. Location of hotel:nWe clearly mentioned in the phone conversation that we have an infant with us and we need a hotel near Masjid ul Haram. The given hotel was approximately 10 -15 mins walk from masjid ul Haram. This caused great inconvenience for us. We ended up having to pay locker fees at the masjid to store the infant stroller.n4.tFalse booking hotel confirmation/ Visa problems in UKnI received a booking confirmation for visa of my family in UK, but it was not accepted by the Saudi consulate in UK and this created problems in their visa processing . n5.tAhram kitnWe have never received any ahram kit (which was included in the package) even after reminding the agent several times. I also sent Fedex quotes to send the ahram kits.n6.tFelt bound and pressured / Poor customer servicenAfter paying and sending my passports to the agency for visa processing, I felt that their service deteriorated. This shows that once they have received the money, they don't bother much with customer service.They didn't update me with any information and I felt bound to get service with this company as my passports were already with them and I had no other option.nnI've also contacted the owner & manager by phone and emails multiple times after my bad experience. But Mr. Mushtaq & Mr. Jamil never replied to my emails. They did not even bother to call and apologize for their poor service.
Powered By 
Additional business details
Email address:
info@kingtravelcan.com
King Travel is a leading provider of Hajj and Umrah services in Canada, recognized for delivering comprehensive pilgrimage experiences to individuals and groups across the country. As a fully licensed and authorized operator by the Ministry of Hajj, Kingdom of Saudi Arabia, and The Saudi Embassy in Canada, we ensure that your spiritual journey is not only fulfilling but also seamlessly organized. Our extensive range of Umrah and Hajj packages are tailored to meet the unique needs of our clients, providing everything from visa processing and 5-star accommodations to guided tours of the holy sites in Makkah and Madinah.
In addition to pilgrimage services, King Travel specializes in global flight booking solutions, making it easy to travel anywhere in the world. Our strong partnerships with major airlines, including Pakistan International Airlines (PIA) for Canada-to-Pakistan routes, as well as Etihad, Air Canada, Saudi Airlines, Emirates, KLM, Air France, Turkish Airlines, and Qatar Airways, allow us to offer our clients the best flight deals at competitive rates.
At King Travel,our mission is to make your travel experience as smooth and stress-free as possible, whether you're embarking on a spiritual journey or a global adventure. With over 20 years of expertise, we take pride in being your trusted partner for Hajj, Umrah, and international flight bookings. Let us help you plan the trip of a lifetime.
Year Established: 2000