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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations. Go to full description...
U-Haul Moving & Storage at Royal Windsor, Mississauga Reviews (5)
It appears that she may have gotten a US operator, who down there a debit card is issued by Visa or Mastercard... so no biggie there.
I needed a mobile storage unit, and an 12' truck from U-Haul fit the bill nicely!
Anyone else looking for a mobile Meth lab right out of Breaking Bad like me... then U-Haul is the place to go!
Following what have been told, I went Friday night to pick the keys, when they told me that they can't do that ..??? We tried to negotiate different options and it was really tough with their team.
The gentleman finally offered his final offer which was to take the truck the same night and park it anywhere close by, and then return it back by Saturday 12:00 NOON !!!!! When I asked how come the return would be at 12:00noon which would be only 18hrs. If I pick up the truck 7:00pm friday night I have to return at 7:00pm saturday night (24hr service) as mentioned. He bluntly replied back:"You booked it that way" .. Baring in mind that a minute before we were discussing options of returning the truck at 8:00pm next day instead of 7:00... When i told him how come he is saying so, he denied he said that and then he said: "Ok i may have been wrong" !!!
That was the biggest LIE from him that day. He had done much more of bad quality service but am trying to keep my story short :)
Finally, he said it is either u accept that and return it tomorrow noon ( which was impossible cause i had to move from Mississauga to waterloo and having an elevator booking from 8:00Am - 12:00noon) I told him that by the time we would move our things to the truck it will be the noon return time !!! He aggressively repeated his sentence again!! Like take it or leave it matter of fact.
That night my family were left on Friday 7:00pm with canceled truck rental, and spent nervous wrecking hours searching for other companies, but finally managed to get one and moved on time.
In short: Extremely bad service!!
So THEN I called the 1-800-GO-UHAUL number to try booking there. The girl was actually pretty friendly, but when it came down to paying for the truck she was out of her league. The conversation went something like this:
Uhaul: "So I'll just need your credit or debit card number in order to hold the truck for you."
Me: "I didn't know you can use debit cards for this kind of thing...weird."
Uhaul: "Um of course you can. Duh." (ok she didnt really say duh but the tone of her voice did)
INSERT ACCOUNT NUMBER HERE
Uhaul: "Ok and whats the expiration date on your debit card?"
Me: "Uh debit cards don't have expiration dates."
Uhaul: "Uh yes they do."
Me: "Uh no they don't."
Uhaul: "Can I put you on hold?"
INSERT HOLD MUSIC HERE
Uhaul: "So does your debit card have a Visa logo on it?"
Me: "NO IT DOESNT, ITS A FRIGGIN DEBIT CARD!!!"
Uhaul: "Ok then I'll need your credit card number."
Eventually I got everything booked up and settled (WITH U-Haul no less) but should I move again, I think I'll check out companies at move.ca other than U-Haul.
EDIT: The bored sounding woman is named Melissa. And she wasn't just having a bad day. I've called 3 times since this experience and I think she's just in a perpetually bad mood. I actually ventured to ask her if she likes her job and she summed it up pretty nicely: "No."