StorageMart

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It’s like, there is a lack of communication and understanding and misinformation being given throughout my experience here. Charges keep changing and timelines keep changing after one deal has been made. I’m honestly annoyed. All the information should be given and stay the same upon getting a unit.

The manager there and another black lady are always so helpful and generous with information. Very nice experience I’ve had renting with them so far.

Service is amazing the ladies did a very good job , Shanique helped me with my transfer

The lady at the front desk was very nice answered all the questions and patient . The storage unit itself can use some work as it is very dirty & there is almost no trolly to help load your things into the unit and have to make multiple trips up and down

Thanks to Niqe the young lady who help me out honestly I wasn’t feeling well and she take the time out to help. Well spoken and put together Thank you
Storage mart you have a great one👍

Shanique was amazing she had excellent service and kept a smile! Thank you

Shanique has been very helpful she helped me with everything because I am not use to technology. She is very informative and walked me through everything thanks again!!

I had a wonderful experience at the storage unit, thanks to Stacy. She was incredibly kind and generous, going out of her way to ensure I had the perfect unit to suit my needs. Stacy made sure I had the right size and was very attentive to all my requirements. Her excellent customer service made the whole process smooth and stress-free. I truly appreciate her professionalism and care. I highly recommend this place!

Despite my arriving extremely late to sign the papers for my unit, Stacey stayed behind past 6 p.m. to help me and show me to my unit. She was very kind and professional. I’m so thankful for her outstanding customer service and truly believe she deserves a promotion or to be considered for a managerial role because she is just amazing! Thank you, Stacey for your kindness and understanding :)

Update Dec. 3:
I emailed the address given in their reply on November 29th with proof of the double charge, and still haven't heard back. I would not recommend this place to anyone. Upon closer inspection, the walls of the units are thin drywall and there's a crack in the bottom of mine. Not very secure. I'll be moving my stuff out soon and going back to U-Haul storage.

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Just moved into my unit, bought a mattress cover, saw my payment showed "approved" on the debit machine. Lady at the counter said it was declined. I figured I was mistaken, and no receipt was printed to show otherwise. She charged me again. After I loaded up my unit, I saw the notification from my bank showing 2 withdrawals of the same amount at the same time. I showed her and she said it was declined on her screen. I showed her my bank account showing 2 charges of the same amount. She took my phone, started swiping around, then showed me some code that supposedly proved the payment was declined even though nothing said "declined" or "failed". It was just some garbled message. I figured I'd wait a day to see if one of the charges gets reversed, but I looked at my account just now and the same screen she showed me now shows both payments clearly went through. I was charged twice for one product, and wasn't given any receipts. I'm moving from Hamilton and can't just come back to North York tomorrow, and I'm not convinced I'd be getting my $13.56 back anyway since I have no receipt. It's their word against mine.

My first impression isn't great. She was nice and helpful at first, but I can't afford to just hand companies free money. It's not like that $13 is going into her pocket so I don't know why there's any need to gaslight me out of that money. We'll see if I stick around. Might fork out the higher monthly fee for a U-Haul unit, just for the security of knowing I'm not being robbed to help someone's boss's bottom line.

I'll change my review if I happen to have this charge reversed by my bank tomorrow. But even if I manage to get a refund from storagemart for this, my trust in them is non-existent.

Just moved into my unit, bought a mattress cover, saw my payment showed "approved" on the debit machine. Lady at the counter said it was declined. I figured I was mistaken, and no receipt was printed to show otherwise. She charged me again. After I loaded up my unit, I saw the notification from my bank showing 2 withdrawals of the same amount at the same time. I showed her and she said it was declined on her screen. I showed her my bank account showing 2 charges of the same amount. She took my phone, started swiping around, then showed me some code that supposedly proved the payment was declined even though nothing said "declined" or "failed". It was just some garbled message. I figured I'd wait a day to see if one of the charges gets reversed, but I looked at my account just now and the same screen she showed me now shows both payments clearly went through. I was charged twice for one product, and wasn't given any receipts. I'm moving from Hamilton and can't just come back to North York tomorrow, and I'm not convinced I'd be getting my $13.56 back anyway since I have no receipt. It's their word against mine.

My first impression isn't great. She was nice and helpful at first, but I can't afford to just hand companies free money. It's not like that $13 is going into her pocket so I don't know why there's any need to gaslight me out of that money. We'll see if I stick around. Might fork out the higher monthly fee for a U-Haul unit, just for the security of knowing I'm not being robbed to help someone's boss's bottom line.

I'll change my review if I happen to have this charge reversed by my bank tomorrow. But even if I manage to get a refund from storagemart for this, my trust in them is non-existent.

Was in today to get a parking spot for my dad. The service and professionalism that we received was amazing 5 starts all they thank you so much for your help.

Stacey is helpful she should be manager. She’s very helpful in guiding you through the process of storing your items. She has an excellent memory

approx $130/ month for a dirty storage unit

asked for a cleaner/ odorless unit but was never contacted when a new unit was open for availability.

clearing out my unit and found a decomposed mouse that wasnt there when i first moved in last october and checked periodically since.

had no food in my unit yet there it is

Excellent. Audrey was super friendly. Excellent customer service, and was helpful with explaining how everything works. Would definitely recommend this location! Thank you for all your help!

The employees are very customer friendly and polite. Quick, easy and efficient!

This is a very good storage Shanique , Nikki and Stacy have been very helpful. The property is very well maintained

Shanique was excellent. Explained everything thoroughly, perfectly polite. I can say I’ve had a wonderful customer experience with the company. Very helpful young lady, true asset to the company.

Shanique has been very helpful she always checks up on customer units to make sure they have everything they need .

It was a very pleasant experience I have been here for 10+ years and Nikki has been amazing these past years . Shanique has also been doing a very good job helping everyone !

Had a great experience at storage mart Shanique and Nicole had great customer service and showed me around the property which was very helpful and nice of them

The customer service agent Shanique was a delight. She displayed a warm genuine smile, explained every detailed of the agreement and how to access my unit. The unit was clean and ready to be used. The price is reasonable.

Nikki at the Trethewey location is fantastic. Clear about the process and extremely helpful, would recommend to anyone!! Thanks Nikki!

Stacy and shanique are excellent workers , and they do their work very carefully . People like them are good people

My experience with Shanique was awesome. She was very friendly, knowledgeable, polite and helpful. She treated you with respect.

Thanks Shanique.