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Sentinel Storage Edmonton Central

11444 119 St NW, Edmonton, AB
18 reviews
Business claimed Last updated: Over a year ago
Listed in: Self Storage
About Sentinel Storage Edmonton Central

Central Edmonton Self Storage Servicing the central neighbourhoods of downtown Edmonton including Kingsway, Oliver and Queen Mary . Access: 6:00 a.m - 11:00 p.m - 365 days a year Go to full description...

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Sentinel Storage Edmonton Central, Edmonton Reviews (18)

18 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Anonymous178 on Jun 01, 2017
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Was late for a payment and let them know it was going to be late and they said it was okay. However they contacted my emergency contact (without contacting me first) and gave them personal information. Once I am able to get my stuff out of the locker, I will not use the services again. (I also asked them while signing the contract why they needed an emergency contact and they said it was only in case something happened to my storage unit and they couldn't get a hold of me)
By ahou on Apr 08, 2017
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Friendly staff, and a very good monthly rate for a student such as myself.
By lbraidynHopeerica1 on Nov 24, 2016
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Great business and monthly updates, not happy about price rise but understandable in economy. Wish there was a student fee for year round. But amazing staff very approachable and helpful!
By jerryperrin96 on Jun 09, 2016
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I'm happy with the site and the rest of the services
By mburr on Feb 14, 2016
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Clean facility, friendly staff and great service! Will continue to recommend this to everyone.
By MultiMenuEdmonton on Oct 11, 2015
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The team here are phenomenal. I've never used a self storage before, but these guys blew me away.
By rgade52 on Oct 09, 2015
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Having changed storage suppliers to Sentinal was quite enlightening. They were very quick to sign up with, had an economical rental van to accommodate my move, many platform carts and available dock doors to make the unload simple, large cargo elevators and best of all - it's all Indoors so Edmonton winters won't hurt as bad when having to pick up or drop off the seasonal items in storage.

Always pleasant, consistent and preauthorized payment options for discounted rentals, readily available rental van and complete heated indoor facility gets my five stars.

Side note - the rental rates are in the top 5% for affordability city wide so you get more here for less spend... Sadly I waited 4 years at another storage facility paying more for less until I figured this out.
By hank1953 on Oct 05, 2015
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By Denny2015 on Oct 03, 2015
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My first storage rental. I found the staffs are friendly and facility is clean and professionally managed. Location is great and convenient hours.
By jyoung on Sep 24, 2015
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The staff member i dealt with was really friendly and helpful. The process was quick even after i requested a larger unit. the facility is very clean. Its just too bad you cant ride the elevator.
By Brown Coyote on Jul 06, 2015
Guest Review
This is the first time I have used storage services. Sentinel Storage (Kingsway location) customer service is excellent. The prices are affordable. The website is helpful - includes photos of sizes of storage rooms to help you select the right size for you. I was concerned about security of my items in storage but they have lots of security measures. I highly recommend using Sentinel Storage.
By kittykat412 on May 19, 2015
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I have been a customer with Sentinel Storage's Central location now for at least a year, and while I admit to 'looking around' to compare prices of storage units with other companies like this one downtown (Economy Storage) which is also located not terribly far from me, I have since discovered that it's true- NOT all storage unit facilities are created equal! In fact, this one and a couple of others I found that I wondered if they offer lower unit rates or not, in fact have negative reviews. Or they're located just too far from me, and two have outdoor storage units which truthfully I'm not super keen on, even if they have guard dogs patrolling the area and their manages live on site. They're STILL subject to the chance that flooding can occur or your personal items can get damaged from the extreme winter temperatures we can get here in Edmonton.

Sentinel though offers you peace of mind with their indoor storage units on either their main or upper floor, which are temperature controlled and of course have different sizes for your storage needs. I really like that. Although the managers have since changed hands over the past year, their friendly and helpful customer service has NOT, and that's also important when choosing a storage rental unit company.

There was one time last year when I neglected to put my storage unit padlock back on my unit properly, and someone had called me at home to tell me that they discovered this, and I should come to their location and reattach the lock. They noticed this issue while inspecting the units. So I did that in the next day or two, and I'm really glad they notified me about it before anything had happened. Nothing had been stolen out of my #8030 unit.

As I decided I wanted to move all of my belongings into a unit that was closer to the 2nd floor elevator than the back wall unit I had had, I asked one day while paying my bill if I could do that, and the woman there was very helpful in locating one that was available for rent for the same sized one that I had, and giving me a timeline in which to move out of my 'old' one and into the new one. Before the time/date came, I did move my things into a closer unit, and I'm glad they helped me out with that. I'm now in unit #8076 on the 2nd floor.

I've also just seen on their website that Sentinel now offers their customers various ways in which to pay their storage unit monthly bill- not only can you pay by credit card (although I personally don't). They also have a 24/7 Payment Kiosk for you if you're unable to visit them during their business operating hours. It's located just inside their main front door. PLUS they now finally have online debit! If you bank with RBC Royal Bank as I do, BMO, TD Trust, or Scotia Bank, you can now choose debit with your personal bank and pay your bill that way as well, which is SUPER!! : ) This was the only complaint I even raised with the owners a couple of times in the past, but now they offer it to their customers. That pleases me to no end. : ) I have had absolutely NO problems or issues in all the time I've been a customer with this company.

So for all of these reasons, I would definitely recommend Sentinel to anyone who is searching for a storage unit company.
By Alex Wildebeest on Mar 21, 2015
Guest Review
I liked the people who took my reservation, they were very kind and warmhearted and made sure I was thoroughly informed before I placed an order.
By killswytch369 on Mar 16, 2015
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I have been renting 2 storage units at this facility for just over a year now. The storage itself is great, lots of space, and the heated units are great. Rental fee's for the units is a little on the steep side in my opinion. Although the option to perform a review to receive 25$ off next months rent is a welcome reduction ; ) Staff has been hit or miss. I have had a few issues with staff members being short or irritated while on the phone with them.
By mcbean2477 on Nov 23, 2014
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Since I cannot give this company ZERO stars, I must resentfully give it 1 star.
I signed a contract for a medium unit and started off by storing about 12 boxes of leather-bound books in the unit. I was selling my house and moving and planned on storing a lot of my belongings to un-clutter my house to make it more presentable for showings. Shortly after this, I broke my right foot and could not walk up to my 2nd storey unit anymore and did not manage to move in anything else. I asked the company if they could move me to a ground floor unit but I never heard a word back from anyone at Sentinel. After my foot healed in 2 months, I brought some more things to my 2nd storey unit to find that 1/2 of my books had been stolen. The lock was in place and there were no signs of breaking and entering. I had purchased one of Sentinel's locks that was displayed at the desk when I signed my contract and thought that there was some kind of security at this facility. I am always careful when I close a lock, to pull on it several times to make sure it is actually locked. When I told the staff member this as I was closing my contract in disgust, they just brushed it off as if it were a regular occurrence. They said that a Manager would get in touch with me but of course I never heard a single word from them, even after repeated calls from me to them. This place is disgraceful and should be put out of business. If you value your belongings, please do not store them with this company.
By Herb Brown Jay on Nov 11, 2014
Guest Review
We are into our fifth month of renting a storage unit at Sentinel Storage, Central Edmonton.

At our first visit to arrange for the rental, we were impressed with the staff (Joyce and Jerry) and their professionalism. They explained things clearly and showed how the entry system and elevators worked.

The facility has always been clean and well lit. We feel very secure in storing there.

Herb Brown
By jelenapetrovic25 on Oct 31, 2014
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this location is both friendly and convenient. the employees are very helpful.
By Azure Pike on Oct 29, 2014
Guest Review
Jocelyn was so professional and provided me with a quote for storage very quickly. Thank you!
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What Are You Looking For In Edmonton Public Storage? If you’re like most people who rent mini storage at our Edmonton – central storage location, it’s security, access and convenience. With Sentinel Self-Storage, you’re guaranteed all this and more. Our Kingsway self storage facility is a large heated warehouse with indoor mini storage, outdoor vehicle storage (in a separate compound) and more. Special incentives include: Self-Storage In Edmonton – Security Features That Minimize Risk Access & Convenience In Mini Storage Sentinel Self-Storage – Continuously Evolving To Meet Your Needs
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