Quark Shoes

Worst shopping experience ever. Unfortunately I am forced to choose one star in order to publish this otherwise it would be none. Went into the store and found some boots I was wanting as a gift for my wife. Unfortunately they did not have her size in stock. Was offered the option of having them special ordered and delivered to my home in the country. Was told 5-7 days before I would see them. Sounded good. Paid for them upfront on my credit card and provided the clerk with all the info she requested. 11 days later no boots. Called the "head office" and got an answering machine. A return call came within the hour. Was told the order had been cancelled the day after I had bought them because they did not have stock. Then was asked if I wanted to re-order them. Im guessing if the order was cancelled in the first place because there was no stock then logic would say there would be no stock now. I declined. I inquired why nobody contacted me. I was told that they do that by email and no email was provided. I was never asked for an email. I did however provide a phone number but apparently that's not how they do things. Rather I was left in limbo until I contacted them. Then I was told my credit card was not charged. After getting off the phone I checked my online statement. Guess what? I was charged. I call back and tell the person I was charged. I am told it was a pre-authorization. I explain that it was not and that it definitely was a charge, So now I have no boots, a $184.00 charge to my credit card, a disappointed wife, and on top of it all I have to travel back into the city to get a refund by providing a receipt to the store without any product to go along with it. I am assured they will be contacted and informed of the situation. Yet another horrible side to this whole mess is I am out of town working a lot and don't have a lot of time to be running around to deal with this kind of crap. Even better is that I was off yesterday and went into the store in question. I did not say anything or inquire about the boots as I had already been told by an employee of that store that I had to call the "head office" and deal with them to find out where the boots were. The only thing I will ever return to a Quarks for is my refund

While Quarks definitely has some good shoes, the price is really very extravagant. If you're looking for a formal shoe to wear to an interview this is a good place to go for a shoe that will last, be comfortable, but will also really cause you to open your pocket book.