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Founded in 1998, Ashton College has since become a national and international force in the field of education. Located in the heart of beautiful downtown Vancouver, we deliver an innovative, personali Go to full description...
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Ashton College, Vancouver Reviews (24)
They also offer the ICCRC exam preparation course which was quite helpful for me in clearing the exam. I look forward to making use of this new paraphernalia provided by this course at Ashton.
I was basically PRESSURED into taking the classes anyways and because of working 2 jobs full time, I naturally failed my first class and had to drop out because the teacher expected SO MUCH homework when I barely even had time to SLEEP. They knew in advance that I could not realistically make these classes work but I was pressured into it.
I wrote an email in SEPTEMBER letting them know of my stress and how sick I had gotten due to the stress of class and 2 jobs and they said they would look into a refund because of my circumstances. (Never do they ACTUALLY let you know you cannot get refunds if you've completed over 50% - they just forced me into my 4th class which PUSHED me into over 50%) Not to mentioned they AUTOMATICALLY charged my credit card for the 2nd half even though they KNEW I wasn't even attending the 2nd half!
I was told VIA EMAIL (AND HAVE PROOF) that my refund was approved and they asked for my banking details which I sent - (all in email proof). I was even told to be patient, that refunds usually take up to 30 days. This was in November. I waited patiently until near the end of December and asked why I hadn't received my refund yet and received a response from another employee saying it would be 'investigated'. more weeks passed and STILL NOTHING. so I wrote again, and AGAIN -finally 2 days ago I received an email saying my refund has been denied and I would have to take the classes instead.
DENIED??? After it had already been Approved!! and they have my bank details!!!!!!!!!!!!! and NO one let me know, if I hadn't emailed to ask where my money was (THAT NOW I HAVE BEEN BANKING ON, BECAUSE MY CREDIT CARD HAS BEEN CUT OFF DUE TO THIS OUTSTANDING PAYMENT) I wouldn't have gotten ANY info from theme. and I have it all in proof that my refund was approved -how can you go back on that and just say oops no sorry =we changed our minds?!?!? What would EVER make me want to attend your horrible classes with a school filled with terrible employees that are full of crap and taking advantage of BROKE students that pay to further their OWN education by CHOICE but keep their money???
DISGUSTING. I will be taking this complaint further -this is absolutely crazy and TERRIBLE business practice. Never attend this school -they will rip you off.
Until now I haven't got any response regarding my refund for the application fee I paid. They just want the student money and not give a fuck for the students. This school really sucks!
I wish these students who were affected would sue this institution. From a legal stand point, their case would have a bearing and for sure would tarnish the credibility of this school. Try calling them and inquire about the fate of these students. I am sure they would defend their stand and would simply pass this as a simple case of human error at its finest.
Thank you so much for your kind words, positive feedback is always great to hear! We're really lucky to have such great faculty at Ashton and are always glad to hear that their passion and experience has a positive effect on our students. I like to think that the live-online format helps bring the classroom feel to the online programs - something that could only be possible with the help of our tech support team! I've informed Nathan and the rest of the team of your feedback which put a big smile on their faces. Wishing you all the best in your future endeavours Lisa and we absolutely look forward to hearing more from you along your journey!
Online Education Coordinator
The teachers are ill-informed and offer the wrong information, the teachers mislead you in course by telling you to just pick option "C" when taking the exam... the classrooms are either hot or cold, the school is very dirty, they do not supply this campus like a school (i.e. NO pencil sharpeners!!!!) the carpets are stained, rips in the furniture, the plumbing is loose and shaky, the receptionist would rather be elsewhere then to help out students find their way around the campus (she spent her time on her phone the weekend that I attended here)...when you try to complain...it just falls on deaf ears. And I know for a FACT that this school has had MANY complaints to IFSE about this school!!! Including many about the teacher in question!!!!
This school will just take your money and screw you over!!!
I will spend the rest of my life bad mouthing this school!! And IF I can save someone from making a bad mistake and having them go to a better college.... I will have done my job!!
I have been in contact with a FORMER teacher from this school and they do not have anything good to say about this organization!!
My complaint about the teacher at for my LLQP course was not the first complaint! There have been quite a few others...
The school campus is a dive, the taps in the bathroom are loose and leak. Uncleans and the administration will not do a thing to care for the students. The receptionist doesn't even care!!
STAY AWAY and save your money!!
I was looking for a Quickbooks course to learn how to do the bookkeeping for my company in Quickbooks. Ashton College's website promises that its course achieves just that for its participants, so I signed up. The course is four evenings of 4 hours each over the duration of one week, i.e. a total of 20 hours.
The first session started about 15 minutes late, because the instructor waited for all participants to be present, instead of starting the course at the scheduled time. It soon became clear that the course was more about how to utilize and personalize the Quickbooks software and not how to apply the software in a small business environment. We learned how to change the look of the title bars, how to change the colors of the menus and the instructor, her name was Shabira Rajan, even explained how to add empty spaces in the menu bar. I am not sure of the value of this exercise.
Greatly surprised by the course content, e.g. Ashton College's website advertises that "Participants will learn about the types of information they need to track in their business, and will become familiar with the most common tasks required, as well as some of the more advanced features of the software", I decided to leave the session at the break at 7PM (after 1 hour and 45 minutes of the first session, i.e. not even 10% of the course, and canceled the course by email to Ashton College at 7:41PM on the same evening. The next day I was asked to fill in a withdrawal form, which I completed and sent back.
30 days later I received a refund of 50% of the course fee of $359.00, i.e. $179.50. I was surprised to not receive the full course fee back as I had only attended a fraction of the course and had emailed Ashton College my cancellation right away. I looked up Ashton College’s refund policy (http://www.ashtoncollege.ca/wp-content/uploads/2014/03/1023-Student-Refunds.pdf) and learned that Ashton College has the three options to give refunds after a program has started:
126.96.36.199. If written notice of withdrawal is received by the College or a student is dismissed up to and including 10% of the period of instruction specified in the contract has elapsed, the College may retain 30% of the tuition due under the contract.
188.8.131.52. If written notice of withdrawal is received by the College, or a student is dismissed where more than 10% and up to and including 30% of the period of instruction specified in the contract has elapsed, the College may retain 50% of the tuition due under the contract.
184.108.40.206. If a student withdraws or is dismissed where more than 30% of the period of instruction specified in the contract has elapsed, no refund is required.
According to the refund policy, it is at Ashton College’s discretion to retain fees, i.e. “may”. So I emailed Ashton College thinking that the institute would surely be reasonable once I explained my situation and that it would not insist on its right to retain 50% of the course fee since I had attended less than 10% of the course and had cancelled right away.
Ashton College’s first response came from the accounting department and stated that though I did not attend the full first session, Ashton College would compute it as such and therefore it retain 50% of the course fee. A person named Madeline Goh wrote this to me by email. When I emailed back that this was simply not acceptable to me, a person named Catherine Edora replied that though I had emailed Ashton College that night, the actual form was only provided to Ashton College the next day and it therefore retained 50%.
As Ashton College’s interpretation of its own refund policy became confusing, I believed in a misunderstanding even more and decided to call Catherine Edora to clarify the situation. Unfortunately Catherine Edora repeated her explanation that the completed form was received on the next day and therefore Ashton College would retain 50% of the fee. She was not able to explain to me what scenario the clause 220.127.116.11., i.e. written notice of withdrawal is received by the College or a student is dismissed up to and including 10% of the period of instruction, would cover if one cannot even go home at one’s first opportunity and cancel right away to meet the intent of this clause. She then hang the phone up on me and ended the conversation abruptly and without addressing my concerns.
I called again and left a message including my phone number. Catherine did not return my call. I called again later and finally got through to her again. I had to ask her three times to be transferred to her supervisor Colin Fortes, who, according to Catherine, was busy with non-work related activities. When she finally transferred me, I waited 14 minutes before she retrieved the call back and told me that Colin Fortes had now left the office.
Recapping my experience with her and her explanation regarding the refund, I emailed Catherine again and requested that she pass my email on to her supervisor Colin Fortes. Her reply was that she had already talked to Colin Fortes, that Ashton College’s computation of the refund was correct and that Ashton College would respond with the Dispute Resolution Documentation for chargeback should I decide to cancel my credit card payment to Ashton College. I replied that I would await Colin Fortes’ response and expressed my disappointment with Ashton College handling of my case.
A week later I had still not heard back from Colin Fortes and called Ashton College in order to speak to him. This time I was transferred to Tamara Reid, but had to leave a voice message as she did not answer her phone. I emailed her providing some background information on my situation, the email string with Catherine Edora and expressing my surprise over the aggressive interpretation of its refund policy where I expected that Ashton College would apply reason and follow the language of its refund policy, i.e. “may”, in the best interest of its students. I also reiterated my expectation to be contacted by Colin Fortes.
Today, three weeks later, I emailed Tamara again to express my deep disappointment in Ashton College and my intention to write and extensive review for posting in suitable locations online. Her reply was that she is not responsible for student fee refunds and that she has forwarded my email to Ashton College’s accounting department, which brings me right back to where I started.
It seems Ashton College’s prime objective is its own short-term profit and not the quality of the education it provides. The institution seems very unorganized and lacking professional leadership. The interpretation of its Refund Policy is aggressive, unnecessary and not in the interest of its students whose interest a college should be serving.
To prevent others from having the same unpleasant experience with Ashton College, I have written this post and hope that many will find it useful and let it guide their decisions for or against any education or other service from Ashton College.
I do not understand why Ashton College operates in such a predatory way, especially when it is so unorganized and unprofessional, and find it extremely sad that it seemingly thrives as an education provider despite its poor conduct.
I was deeply disappointed to read of your negative experience with Ashton College. As our student refunds policy states, “The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered”. Therefore I would agree that your refund was incorrectly calculated.
As Jane Change discussed with you during your telephone conversation on June 9th, you are entitled to a refund of 70% of the total tuition fees for this course, which were processed and received by you on June 9th.
I would like to reiterate again how sorry I am that our QuickBooks course did not meet your expectations, and that you found your interactions with Ashton staff members to be unpleasant experiences.
I appreciate you taking the time to leave this detailed review, and assure you that we have taken your feedback seriously and are working to improve our internal communication processes.
I am very disturbed to hear about the experience that you have had with our organization and the level of student service that you received. I understand that your refund was paid to you although it was delayed.
We strive to provide the best education and service to our students however it seems that we did not do so in this instance therefore I apologize on behalf of the College.
If you would like to forward me any additional feedback as to how we can improve please feel free to contact me directly either by calling the College or via e-mail at firstname.lastname@example.org
The advisor was very professional in guiding me to the correct Diploma that best suited me. I have been employed in a well paying job with a large international company, so I am a very happy Alumni of Ashton College!
Now I work at RBC in Vancouver and am very happy with my decision to do CSC at Ashton.
Thank you for your question and your interest in Ashton College.
When it comes to refunds, we have strict policies in place to protect the student, and especially in the case of international students who have not received their Visas. Our Student Refunds policy is outlined on our website, and can give you further details.
We hope that your concern has been addressed, but if you have further questions please visit our website at www.ashtoncollege.com or contact us at email@example.com.
I’m very sorry to hear that you feel this way about Ashton College and apologize that you have had a negative experience with us. As a result, we are rectifying this problem to make sure other students don’t have the same
experience. For reference, our full Student Refund Policy is listed on our website.
Ashton College acts on all feedback and ensures that our students have the best experience with us. We thank you for your feedback and encourage you to contact us to deal with any specific issues at firstname.lastname@example.org.
support form the staff and advisors in the college. Only one complaint that the students who come to learn are not very eager to research and ask questions and wean more info from the instructors, as many of them though in the field believe the designation is the end all. No real rapport nor friensliness amongst the classmates. That is not the concern of the institution, but, as adults and in the same course fof 13 to 52 weeks before on sits for the National exams one should endeavour to mix and learn form each other and that way one can get more form the instruction being imparted and as we are there to grow in our respective fields, be ready and able to handle the world we go out to conquer. A sad failing is that most are more in tune with text-messaging, calls and other activities and not in class fjor nearly 20% of the time is a sheer wastage of time, money and knowledge they come in to progress.
There are not many institutes to handle the type of courses Ashton provides and much of the progress and growth of the institution and our own selves is a two-way street. Come prepared to put in the time and do more than what you did in school in your childhood as now is the time whan the education you missed out then is proving to be essentioal and relevant.
To study and grow is always fun. Get the most now or the future holds even less.
Warmest regards to all the staff for the marvellous effort evry day and Best Wishes.
Needless to say, my undergraduate degree in Science from a well known university in Canada, didn't help me to land a job with 60K or even 35K, but my diploma in HRM from Ashton did.
Thank you Ashton college, Mariyanna, and Shaab.
I'm very sorry to hear that you feel this way about Ashton College. Ashton has seen so many students benefit from their studies here and excel in their businesses and careers due to training received at Ashton.
We were the first in the province and the first in Canada to receive BC's post-secondary EQA (Education Quality Assurance) designation, along with Royal Roads University. http://www.bceqa.ca/node/130
From the EQA website:
"BC's EQA Designation is inclusive of all private and public post-secondary institutions in the province and demonstrates the strong commitment to equitable value and representation of all institutions and sectors in the province.
The bridging of public and private institutions through one unified government seal creates an inclusive environment where students can rest assured that they are receiving the highest in quality post-secondary education – whether they choose to attend a public university or college, or pursue their studies at a private career training, vocational or language institution."
We are proud of our post-secondary EQA designation, and we are pleased to offer courses and designations not available anywhere else in British Columbia. We offer an encouraging and supportive environment, and our faculty members are knowledgeable and in many cases actively working in the areas in which they teach.
On behalf of Ashton College, I apologize for any negative experiences you may have had with us. I invite you to contact us and let us know if there is anything we can do to rectify this situation. email@example.com
Please feel free to email me at firstname.lastname@example.org so that we can discuss your situation. I look forward to hearing from you.
Additional business details
Our small class sizes deliver a personalized education designed to help you excel in your chosen field. Our programs and courses are all accredited by or delivered in partnership with Canadian licensing bodies and professional associations, from Immigration Consultants of Canada Regulatory Council (ICCRC), to the Forum of International Trade Training (FITT), and the Financial Advisers Association of Canada (Advocis). As your career partner you can be assured that we can help you on your journey to success.
Our innovation in education means that we can bring the classroom to you, wherever in the world you may be. We have reinvented traditional online learning by offering a live and interactive virtual classroom through award winning and cutting edge technology, whilst maintaining the same standard of excellence we require.
We are committed to giving student the guidance and practical skills to advance in their chosen career path.