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Dairy Queen Grill & Chill

1152 Mayor Magrath Dr S, Lethbridge, AB
1 review
Business claimed Last updated: 6 months ago
About Dairy Queen Grill & Chill

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

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M-Tu 9:45am-11pm, W 9:45pm-11pm, Th-Su 9:45am-11pm
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Dairy Queen Grill & Chill, Lethbridge Reviews (1)

2.5
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By non-member50665 on Oct 25, 2012
Customer Service
I have been unsuccessfully searching for the email address of the operator of the 1152 Mayor Magrath Dr S. Dairy Queen. Since I cannot find the email address, I will be leaving the email below.

To the operator of the Dairy Queen located at 1152 Mayor Magrath,

I am a business student at Lethbridge College. I come from a small town so we pride ourselves on our customer service. On the 24th of October 2012, I visited this location with my boyfriend. The cashier was rather friendly when answering my questions. After I had received my burger and onion rings, I went back to the tills and asked an employee if she had any ketchup in packets. She then replied "There's ketchup on the tables." She pointed to the table to show that there were squeeze bottles of ketchup. I had already seen that there were squeeze bottles. So I explained to her that I was not eating my onion rings at the store and would like to take them to go along with some ketchup. She then looked at me annoyed and reached under the till. She handed me two packets of ketchup. I thanked her but she had already turned her face back to the floor to resume her cleaning. I was quite displeased. When I returned to my table, my boyfriend then asked me if the employee was mad at me because he had seen the look she had given me when I asked for the ketchup.
I am very displeased with how she responded to me. I feel that 1. I should not have had to explain why I needed ketchup in packets and 2. she should not have given me such a look. I know that I am paying for my food and not for happiness but I would expect that the employees would be happy to help me. This has not been the first time that a restaurant's customer service has displeased me but this was the first time that an employee had even treated me that way. I am shocked and extremely disappointed. I hope that your future services to others will be more friendly.
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403-327-6440
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