Vanguard Volkswagen

Thank you Vanguard Volkswagen for the assistance and processing of my vehicle. The experience was the easiest and smoothest of trading in my old vehicle. The finance manager “Nicholas Nolan” was excellent. He made the process fast and easy to make the financing process go smooth and efficient. The whole team including the sales manager and salesperson who assisted me with my purchase was excellent and professional. I’m very grateful and satisfied with my experience and will return back there in the future. Thank you again Vanguard Volkswagen!

If you want a car, go to any dealership but if you want THE experience then this is the team to do it!

I could’ve walked out with a go-kart and still left happy. What truly made the difference was how this team worked for me, not the other way around. They made sure I drove out of there with a car I felt good about, despite a few roadblocks along the way(not their fault). From Jason in the service department to Andy in finance. They never made me feel like just another number or a sale. I felt seen, heard, and genuinely cared for through every step of the process. That kind of service is rare, especially when you’ve had experiences elsewhere where you feel like you’re working for the dealership’s commission instead of them working for you, well Raven never made me feel that way. Don’t let the looks fool you as they say. She’s a power house, knows her product and is the kindest person.
This team truly sets the standard for what customer care should feel like in a dealership.

Great experience. Service advisors were nice and friendly. They completed my oil change ahead of schedule and communicated right away to let me know it was ready. Communication & service was prompt and efficient. Highly recommend! :)

I had such a great experience! My car definitely needed some work and Chris provided multiple options for me and did a great job of explaining things. When I picked up my car, the issues had been resolved and Chris taught me what to do if the issue ever comes up again! The shuttle service was so nice to have too!

Raven is awesome! I went in to test drive an ID.4 and was immediately greeted kindly by the front desk. Raven was very knowledgeable about Electric Vehicles. She knew the ID.4 inside-and-out and I left with no questions about the vehicle because she answered them all in detail!

Honestly they gave a great offer, no doubt about it, that I would have been elated to accept...however the sales manager (I believe was his role) was abrasive. When he came in to check on the sale he essentially asked what's the hold up. He spoke negatively of a customer that had walked out before me which was inappropriate. Also said that one of the fees was free because of a discount, however, something is not free if it's itemized as a positive number then included in a total. Pretty basic math. The principle of that bothered me. They did give a good offer at the end but at that point the experience had been off-putting enough that I preferred to walk away unless a stellar negotiation was made.

Amazing customer service with Vanguard VW. Car was not charging correctly with the battery, I had to get it towed to Vanguard. Chris called me right when my vehicle arrived to the dealership. They fixed my battery issue and the open recall. They sent me on my way the next day. Chris was a huge help and took care of the issues quick. Thank you!

I had a great experience at Vanguard Volkswagen. The staff were professional and welcoming. They took the time to answer all of my questions and made the whole process smooth and stress-free. The dealership was clean, organized, and you can tell they really care about their customers. I left feeling confident in my purchase and well taken care of. Highly recommend Vanguard Volkswagen to anyone looking for excellent service and a trustworthy team.

Checked in with service which was prompt and professional. As I am in an EV and had to drive about an hour to the dealer, I asked for them to charge my vehicle which I’d much prefer over getting my car washed. Even just a quick plug in would have helped, particularly with the expectation/assumption that a dealer would have a fast charge set up. I got a type of shrug look like it was an inconvenience or added cost- idk which, just my impression. Was told if one was available they’d see what they could do. It was a priority for me bc of my charge situation not bc I wanted a free charge so-to-speak. To be fair, would I ask them to top off my gas? Never. But, gas v $5 charge (which is what is a normal full charge cost) seems reasonably less than not only gas but also the labor of their team washing my car. Maybe they could offer an either or? Or just say it’s a policy OR just use good judgement when you see your client drives an hour for scheduled tune up and help another person out. I’m sure this is up for debate based on the roles in the situation. I do appreciate that they kept my timeline in consideration and got me out the door when I needed to be.

Ending suggestion is if this isn’t a comp opportunity then there should be paid customer chargers on site that provide the convenience needed. Alternatively, before leaving service call out the nearby fast chargers and sharing that even though they don’t provide this accessibility that they still care by having thought out the next point of destination for them.

I love my new Atlas I purchased at Vanguard Volkswagen! Brandon Escobedo made the purchase so easy and seamless. He took the time to explain everything about the vehicle and all it's features. If your looking for a Volkswagen, give them a call and ask for Brandon....you won't be disappointed!

I came to this VW dealership for some repairs today. I got the car back and immediately noticed one of the volume buttons on the steering wheel feeling mushy and not working. It's jammed, but I can still press it and feel a slight click, but it's not registering with the stereo. The volume knob doesn't work either. So I can't control the volume of the car anymore.

The car also has a huge crack in the windshield that wasn't there before. They told me it cracked due to the heat, but after the button issue, I just don't trust them. I have photos of the car's windshield that they sent me when I brought it in (below), and the crack wasn't there. I also attached two photos showing the crack. It's huge-it spans almost all across the windshield. I would have noticed it.

I spoke with management, and they don't want to take responsibility. They said that the repairs they did didn't involve the front of the vehicle. One of the managers even called me a liar and that he "knew the type of people" I am when I wouldn't let the issue go. Very professional.

I just want them to admit their mistakes and own up to them.

Chris and Andy were so helpful with my car purchase! They truly are a dynamic duo! When I called Vanguard to see if a BMW was still available that I found online, Chris was friendly and attentive to my request from the very first phone call. When we arrived the car was already parked at the front ready for us to view. Chris was knowledgeable and prioritized my needs I’m so thankful he was there to help us. He even stayed late past closing to ensure we had a good experience. Andy the finance secretary was also knowledgeable and transparent with everything! Everyone was friendly and treated me with respect. I am so happy with my new car!!!

Words can’t even describe how much I appreciate this dealership! I am very very pleased and happy with my new Tiguan, and I’m excited to be apart of the VW family! I would like to sincerely thank my guy Micah for all of his expertise and patience throughout the buying process. I really appreciated his diligent follow up and transparency.

Excellent customer service! I've been troubled for a long time on getting a car and ever time I kept getting the same treatment, but thanks to Von he was able to go above and beyond and helped me on finally getting a car. Again thank you Von and please do come see them if your looking for a car, they will work with you! :)

I had a great experience with my advisor, Jason Gardner, at Volkswagen. Over the past few days, we had some really good conversations, and I could tell he was genuinely looking out for my best interests. He shared that he has a daughter and was giving me the same advice he gives her, which made me feel like he truly cared rather than just trying to sell me something.

I came in with questions and concerns, and he took the time to answer all of them—and then some! I usually get my oil filter changed with my oil change at the dealership and only top off my oil when needed, as my dad once taught me. Jason reinforced that knowledge and even went a step further by showing me what to look for if I want to inspect my engine regularly and how to make my Volkswagen Passat have a long and healthy life! Don’t skimp out on maintenance from people who know what they’re doing! It’ll save you $$ in the end!

I really appreciated his honesty and the time he took to help me understand my car better. It was a refreshing experience, and I’d definitely recommend him to anyone looking for trustworthy advice and a welcoming/genuine experience!

Fonzy is a very nice salesman. He helped me negotiate a fair price on my 2019 Atlas, and the car is in great shape. The paperwork process also didn’t take 4 hours, and although there was a wait in between purchase steps, it was reasonable. Would shop here again.