WISE Security Solutions

I wish I could give these guys 10 stars. They did a flawless job on my entire security system on my house and they are all very personable and friendly. Also, their service is bar none. The best. They are quick and actually want to help you. Companies like Wise are hard to come by nowadays. Wise is a good one.

Really not whole lot I can add. Because Jeff, Tayler, Levi and another young man. They all were great and they cleaned up after their assignment done. They respected me and my girlfriend and I’ll recommend Wise Home solutions to all of my friends and coworkers. Thank you

Sadly this is not a contract. You are signing up for a loan that will become due in full upon cancellation. Every other company will give you a month to month term and a cancellation option, even if it's 200 or 250. This company wants over 2,000 to cancel the agreement. Be very careful in what you sign. This is NOT a contract with the option to cancel. Very shady and extremely low customer service value.

The product, it works fine. It's an alarm. Whoop de doo.

BEST EXPERIENCE EVER!

I have been searching for a home security and automation replacement for a while now and have reached out to several security companies. Most of them are expensive, require a minimum 36-month contract, and push for equipment upgrades, giving you the whole spiel.

Wise Home Solutions is different. I received a text message from 'Jeff,' and everything was straightforward. He explained that I don't need to sign a contract, I can keep my existing system from another security company, and he clearly laid out the fees I would need to pay.

Throughout the entire process, I was communicating with Jeff, not realizing he was the COO of the company. He was very accommodating and didn't mind the many text messages I sent him.

The installation process was top-notch. The technician was patient, resolved every single issue we encountered, and never made me feel like he was in a hurry.

If you want a straightforward, easy process for switching or signing up with a security company, give these guys a try. I had the best experience and will be keeping them as my security company for a long time.

SCAM. We signed up for this service a few years ago. Our salesperson, Adam, spoke to my husband and convinced him to sign up. One of the big selling points was Adam told us that if any damage came to our property and the cameras didn’t catch it, Wise would pay for the damages. Well, lo and behold, a couple months after getting the system a vandal shot a BB gun at the front of our house and put a hole through our window and broke the porch light. Not caught on camera. We called Wise and they refused to pay to fix anything because that wasn’t in our contract. Looking at the fine print, the contact contradicts what was promised by Adam. When we called Wise about this, they still refused to help and even said “yeah… Adam does that a lot.” Okay??? So you’re admitting your sales guy is a scammer??? We told them at that point that we wanted to discontinue service and they said we would have to pay over $2,000 to end the contract. My husband went to their in-person office to try to talk to them, and they were very standoffish and unhelpful. They agreed to a lower monthly payment, but we still have to pay out the rest of our contract either all at once or through monthly payments. Well now it’s been over a year since that situation and we called to try and cancel again and they told us we still owe them over $1600. The alarm system doesn’t even work and the camera system is just a ring camera that you could buy and install yourself for a couple hundred dollars. Plus we have to have a separate subscription for the ring camera because they don’t cover that! So overall they trapped us into a contract where we’re paying over 3 grand for a system we could buy and set up ourselves for a couple hundred dollars. I’ve decided to report them to the Better Business Bureau for their poor service and for convincing us to sign a contract under false pretenses. There are also SEVERAL neighbors of mine who are customers of them and I will be making sure to let them know of our experience and telling them not to renew their contract. I’m sure I’ll get a snarky response from the Wise team for this review just like the other negative reviews. How about instead of going on the defense you actually come up with a good solution? Or sell a product that’s actually worth something? Oh, and just for fun, here is a photo of our Wise sign with BULLET HOLES through it. Oh, the irony.