Shelby's Legendary Shawarma

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Very disappointing experience with this branch. Ordered a chicken shawarma bites box and the cashier asked me if I would like all toppings added which I confirmed. I was shocked to find that there were very minimal toppings added inside the wrap, no sauces whatsoever, so the chicken was quite dry. The coleslaw also tasted like cardboard and the pickles were soggy and clearly not fresh. Unlikely that I will be ordering from this Oakville branch again.

I had an excellent experience. The food was fresh, flavorful, and perfectly seasoned — easily one of the best shawarmas I’ve had in a long time. The place was clean, welcoming, and had a great vibe.

A big shoutout to Jaskaran, our server, who made the visit even better. He was super friendly, attentive, and made great recommendations. It’s rare to find such genuine and warm service these days.

Highly recommend stopping by if you’re craving quality food and great customer service. I’ll definitely be coming back.

I always use to love and order food from here but honestly this time Oakville location disappointed me so much that I don’t think I will ever order food from here. Being local in Oakville it’s hard to believe not to visit this place again. I ordered family meal and churros in desert. The wraps were cold and dried up, seems like no taste and no sauce or seasoning inside. Fries were also not warm enough that we can eat them without warming in microwave again. Spent arround $89 and was so disappointed this time. Churros were also not like before.

I just ordered a bites box to take to the park with my daughter and wife. Very disappointing given Shelby’s is very good with their quality and service. Not much rush and order took forever but worse part is the order is completely wrong. Got a bite box with fries as the little one loves them but got to the park only to find its chicken bowl. Paid extra for lamb and beef and the saj bread too. Of course no choice but to eat given I’ve already driven 25 mins away.

Shelby’s Shawarma in Oakville is a fantastic spot for anyone craving flavorful and satisfying Middle Eastern food.

We ordered through Uber Eats and were genuinely impressed with the quality.

The chicken shawarma bowl was absolutely delicious—generously portioned, well-seasoned, and loaded with flavor.

It’s perfect for one person with a hearty appetite or even enough to share between two.

The restaurant is quite popular and often busy, which speaks to the quality of their food. While we ordered in, Shelby’s also offers dine-in and walk-in options.

There’s a small patio area for those who want to enjoy their meal outdoors. Do note—they serve all meals in takeout containers, even if you’re dining in, which is convenient for grab-and-go customers.

Overall, great taste, great portions, and great value. Highly recommended if you’re in the area and looking for a satisfying shawarma experience!

Easy and convenient place for a quick lunch or dinner.

Pros:
The food was freshly prepared and served quickly.
The staff was friendly and efficient.

Cons
The restaurant could be a little cleaner. It wasn’t dirty, but for example the table top was sticky. We had some wet wipes, and used it to wipe the table we ate at. Small things like that.

We ordered few chicken shawarma bowls with rice and shawarma wraps. By mistake we added hot sauce and this was very spicy to eat. I usually do eat spicy food but I struggled with these spices.

They should name this hot sauce to Fire sauce, staff should also warn while taking order.

May be need to give another try.

Plenty of free parking on the front. Staff was helpful.

Update 2 (Mar 17): disappointed once again - they lack consistency. My partner got about half the portion despite paying for more?! And the “Garlic Potatoes” which they have instead of fries are unseasoned and basically no flavor. This is so disappointing that you guys can’t seem to deliver consistently. Will not be coming again. Save your money go to another Shawarma place. (Pictures added at end)

Updated: 4 stars for food, 4 stars for service:
Sukh was kind enough to reach out and remake the order. It was perfect this time and the team was nice enough to throw in curros for us and apologized for the previous mistake. Thanks, Sukh and Oakville Shelby team, appreciate the better service!

Original review (Nov 4): 3 stars for food (based on previous experiences), 1 star for service:
I ordered a shawarma bowl and specifically asked for no hummus and extra garlic, but they added hummus and didn’t give the extra garlic I requested - if i did not check the bag in store, I would have missed this. This happened last time as well. The hummus completely ruined the bowl for me, as it was bitter and covered all the fries I couldn’t even eat around it. Plus, the bowl was only half full and i only tasted the hummus once i got home and ate the food – it felt like they skimped on the portion size. I tried calling the Oakville location to ask about it, but they don’t pick up, and the call automatically disconnects. So, I’m either stuck with the wrong order or have to drive 20 minutes back to the restaurant. I’m really disappointed, especially as a regular customer. This experience was frustrating and terrible customer service.

Edit 1 : to Owner - with all due to respect - i know what Hummus tastes like and what tahini tastes like and unfortunately I got hummus even though i asked to remove it!

This was delicious!😋😋 I wanted to come for a while and so glad my friend said let's meet up at this location in Oakville. Lots of beef and lamb, vegs on crispy hot fries/ salad. So many textures and flavors. 🔥

My first experience at this restaurant was quite unique, as they serve shawarma in a distinctive way.

Overall, the taste was good, but the bread needs to be toasted or cooked more because it was still soft and difficult to chew. The Lebanese churros" was special and unique. Arabic desserts are always exceptional!

Ordered chicken tikka special….
But was bit disappointed… the food was super spicy that I couldn’t even eat it …usually I can eat spicy food but I got hiccups and had to drink water on side because of the spice level…. Gave 2 stars because of all the items in it.. the bowl had so many items in it and came with bread on side…. I would say be careful with what you order.

I can’t stress how perfectly they’ve mastered the art of shawarma fries. I’ve been to this location a few times with friends and we all agree, their food is incredible! Helpful and hardworking staff, clean environment with a semi-retro diner feel. Not to mention the quality of the food. I’ve tried a number of menu items and everything is outstanding. They definitely live up to the name. I highly recommended if you’re in the area and feeling like shawarma or boutine, spend a little extra, it’s worth it. This location is usually busy, but not as crowded as the one in Erin Mills.
My rating for Shelby’s Legendary Shawarma:
🤤🤤🤤🤤

The food was great—the spices were well-balanced, and the shawarma and fries were fresh. The restaurant was clean, and the service was friendly and efficient, which I really appreciated.

However, I was disappointed to learn that they don’t allow mixing meats like chicken and beef or lamb, which felt unnecessarily restrictive. Additionally, while the food was good, it lacked the authenticity I personally look for in shawarma.

Overall, it was a decent experience, but not enough for me to return. If you’re not picky about mixing meats or authenticity, it’s worth a try for its flavor and freshness.

We had an amazing experience at Shelby's! The food was incredible, and the shawarma was sooooo good!!! Anjali provided outstanding service—she was friendly, attentive, and made sure everything was perfect. Her positive attitude and genuine care made the visit even more enjoyable. I highly recommend Shelby's for anyone craving delicious shawarma and excellent service. I'll definitely be coming back!

So far the best fusion shawarma spot I have come across. You cannot go wrong with the bacon halloumi saj, loved it! I have to say again not everyone can pull off fusion well but this was impressive. Great to see them prepare their own saj from scratch makes it fresh and even better. It is rare to enjoy quality halal bacon here but pleased to say this was worth it.
Biryani has room for improvement, quite a lot of elements, missed the essence not sure if it was biryani.
But I will always keep going back for their great shawarma that make me happy :)

Updated: 4 stars for food, 4 stars for service:
Sukh was kind enough to reach out and remake the order. It was perfect this time and the team was nice enough to throw in curros for us and apologized for the previous mistake. Thanks, Sukh and Oakville Shelby team, appreciate the better service!

Original review: 4 stars for food (based on previous experiences), 1 star for service:
I ordered a shawarma bowl and specifically asked for no hummus and extra garlic, but they added hummus and didn’t give the extra garlic I requested - if i did not check the bag in store, I would have missed this. This happened last time as well. The hummus completely ruined the bowl for me, as it was bitter and covered all the fries I couldn’t even eat around it. Plus, the bowl was only half full and i only tasted the hummus once i got home and ate the food – it felt like they skimped on the portion size. I tried calling the Oakville location to ask about it, but they don’t pick up, and the call automatically disconnects. So, I’m either stuck with the wrong order or have to drive 20 minutes back to the restaurant. I’m really disappointed, especially as a regular customer. This experience was frustrating and terrible customer service.

Edit 1 : to Owner - with all due to respect - i know what Hummus tastes like and what tahini tastes like and unfortunately I got hummus even though i asked to remove it!