It's Your Time Business Services

Amanda's team is exactly what I needed at this juncture in my business. They are professional, knowledgeable and I feel that I have gotten some valuable time back.

I have a solo law practice in Vancouver. I do mostly legal aid work (for folks who can't otherwise afford a lawyer). I hired Amanda and her team to do my bookkeeping for 2024. This involved catch-up/clean-up work for past months, tracking income and expenses going forward, and preparing and filing my GST return.

I was assigned a bookkeper on Amanda's team who lived and worked abroad in a different time zone. Although I hadn't been informed that this would be the case, I didn't make a big deal of it and assumed that I would receive the same level of care, consideration, and competence as I would from a professional based in Canada. Going forward, however, it became clear to me that there was little or no communication between different members of Amanda's team. I was receiving different information from different individuals. At one point, I received an invoice for services I had not agreed to and a new one had to be issued. Precious time was lost because my instructions were not communicated to the individuals handling my file. Multiple rounds of meetings and follow-up communications were required to complete tasks. The bookkeeper based abroad was working in a different time zone and would only communicate with me at very particular times, usually early in the morning, peak hours for my business. At the same time, there were numerous errors that could not immediately be corrected because it was impossible to reach my bookkeeper after 12pm, and I wouldn't receive a response until the following day, at which point new errors would become apparent. It took weeks to complete relatively simple tasks such as preparing and filing a GST return because of errors compounded by a lack of communication. Eventually, the bookkeeper I was working with disappeared altogether without notice and a different bookkeeper, in a different time zone, was assigned to me.

Shortly before my 2024 books were done, I informed Amanda that I would be switching services. As I said to her, I never expected anyone to work on my file or take my calls after hours or on weekends, but I did expect competence and timely communication, having paid for a professional bookkeeper. She offered to give me a debriefing call to get feedback, and we agreed on a time. She never called me and never followed up. That sums up the level of care I received from It's Your Time Business Services. I expected a professional bookkeper who knew what they were doing. I received incompetence and a complete failure to communicate.

My new bookkeeper (who charges me the same amount as IYT, incidentally) immediately corrected mistakes made by Amanda's team. I don't expect her to work after hours or weekends for me either. But I get exactly what I pay for: a competent and professional bookkeeper who communicates with me effectively and in a timely manner.

I refer all my clients to "It's Your Time Business Services" I couldn't be happier with the support they have provided. Amanda Mungal and her team have been instrumental in helping each client streamline their business operations. Their virtual assistant services are top-notch, and Amanda's extensive experience in various industries ensures that they understand the unique needs of each business. The team is always responsive, efficient, and dedicated to helping each client/business achieve their goals. I highly recommend It's Your Time Services to any business owner looking to enhance their productivity and focus on growth.

IYT is a perfectly positioned service that suits our business needs. As a commercial business, we require pleasant and efficient reception on the front end as well as professional AR service on the back end. IYT is willing to learn, improve and work with the clients needs in mind! Definitely a recommended service!

The It’s Your Time team has been great to work with these last few years. They’ve taken great care in getting to know me, my business and team and have shown commitment to learning, continuous improvement and customer service. We particularly appreciate how their team is based locally in Canada. If you’re looking for support with reception, customer service, order management or administrative support look no further. Keep up the great work IYT!

We’ve had It’s Your Time handling our calls since Sept 2017. I can’t recommend Amanda and her team highly enough. The one thing that I think stands out above everything else is that whenever there are problems, human error or mistakes are made, you get to speak to an actual person who is accountable and improves the process - teaching whoever needs to be taught - so that it doesn’t happen again. That is rare these days. Not only did our reception call handling needs get fully met but when we wanted to change the call script or tweak the system someone actually did it same-day.

Amanda and her team are amazing, they have helped us for over 5 years. We are expats with a kid and we find that our tax submissions can get overwhelming.
"it's your time" made it so easy and clear for us. The whole process is online with personal communication and a friendly zoom meeting for a final review. The team is very responsive to all of our questions and Amanda is very knowledgeable about the topics that are important to us. Highly recommended.

I'm super happy with how Amanda's company set up my books. It's so great to finally have an accurate overview of my business.

Her team member Teina is an absolute pleasure to work with. She is so friendly, patient and knowledgeable. Our sessions are super productive, and I can refer back to the video recording of our session when I'm stuck on how to do something.