Sunco Communication and Installation

Fairly smooth installation and your techs do know their side of the installation very well. Only real criticism would be in relation to the techs not brushing up on their own project managers SOW for the projects. Even though the SOW had the answers, I still received calls from both the install and support techs. I answered their questions by reading the answers from their SOW 90% of the time.

I have had the pleasure of getting to know Andrew Blackburn of Sunco Communications over the last 2 years. Andrew is a trustworthy, hardworking family man. He understands his trade/craft so well and manages relationships like a pro. He understands his field, technical products and markets and I highly refer him and the Sunco Team for all of your Communications Needs. If you're looking for a reliable, trustworthy team that can cut costs for your organization.. Look no further than Sunco & Andrew for your communications needs.

I highly recommend Graeme at Sunco Communications! He has completely transformed my IT and telephone experience. Graeme is always on top of everything, ensuring that our office remains operational at all times. His proactive approach keeps everything running smoothly, and any issues are resolved quickly and efficiently. If you’re in need of reliable IT and telephone support, look no further—Graeme is the expert you want on your team!

We recently partnered with Sunco Communications to install a new phone system at our hotel, Days Inn Calgary Northwest, and the experience was nothing short of exceptional. I worked closely with Andrew on the sales side, and even though I'm not technically advanced in these areas, he took the time to thoroughly explain the system and guide me through understanding exactly what was required for the installation. He ensured that the solution provided was the perfect fit for our needs.

On the service and installation side, Kevin was a true superstar. He coordinated everything flawlessly and made the entire transition seamless for us. The process was smooth, and the new system is running perfectly. Sunco Communications truly made what could have been a complex project into a straightforward and stress-free experience.

Thank you to the entire Sunco team for your professionalism, patience, and exceptional service!

Service is spotty with many outages explained as someone else's fault.
Speed is variable and not what was promised.
Video calls fail due to "internet connection".
A ticket issued responded to after a month and then asked "how did we do".
Asked us to perform testing tasks and report back to them on the results.
In my opinion and experience not a very reliable service and poor customer service.

**Update Sept 17th, 2024.
To fix our speed issues as recommended we upgraded to fiber optic service. The project was to be completed on the 13th of September which it has yet to be even though the Sunco ticket has been closed and billing commenced.
The equipment is pictured and one can clearly see it is not finished being installed and the photo of our current internet speed would coincide with the installation not being completed.

**Update Sept 17th, 2024.
Tom from Sunco attended our location and completed the installation as required and we are now receiving the service Mbps that was promised. System stability checks will be conducted on our end to ensure consistency of the network.
Thank you Tom for your prompt attendance and finally getting us what we were promised and paying for.

Sunco Communications has been a fantastic partner for us, and we couldn’t be more pleased with their service. Leslie, in particular, has truly been a standout. Her exceptional organizational skills and proactive approach made all the difference. She took complete ownership of our project and handled every detail with remarkable efficiency. Leslie’s dedication and perseverance ensured that everything was completed seamlessly and to the highest standard. Her positive attitude and commitment to excellence were evident throughout the entire process. We highly recommend Sunco Communications for their top-notch service and outstanding project management.

Professional people who know what they're doing . Everyone who works here has been here for a decade+ which is rare in a post covid world , everyone knows their job and has mastered it , they are the nicest and most professional people you can deal with in IT

I engaged Sunco Communication and Installation to deploy a VOIP solution for a trucking company in Surrey BC. Their staff planned out and executed the project in a speedy and professional manner. The solution was cost effective and has proven reliable. Minor issues are dealt with quickly via their responsive support team.

Our firm has used Sunco Communication for over 7 years now. They are professional, courteous and have great solutions for your business needs. Their customer service is exceptional and will go the extra mile for you. From the service desk to their technicians, they make sure you're taken care of. Highly recommend to any business looking for telecommunication services and products. Keep up the great work folks!

I first met the Sunco team during a technology upgrade they helped our company with almost 20 years ago. They have always treated me like a friend and have been straightforward in all business transactions. In all these years, Sunco is the first call I make when I have telecommunications or other technology needs. I trust them implicitly, and even if my request is outside of their scope, I get knowledgeable and reliable advice and suggestions. I have always been completely satisfied, not only with their work, but with their expertise and enthusiasm. I would recommend them to anyone without hesitation.