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Pauls Aquarium Ctr

7533 135 St #8, Surrey, BC
14 reviews
Claim this business Last updated: Over a year ago
Listed in: Pet Stores
7533 135 St #8
Surrey, BC, V3W 0N6, CA

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Pauls Aquarium Ctr, Surrey Reviews (14)

14 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By gregfraser on Apr 14, 2018
Lots of babies
My husband introduced me to this store when we were still dating. He's been going there for years and bought fish from Paul and Deb. We've brought a lot of baby fish home. We also have upgraded our tank which, would have been twice as expensive from another atorw because the filters and light and things would not have been included. We go in and I always have a story or 2 to tell them about our many kids. They all have names each one of our goldfish. She always gets a kick out of it. Will be going back again and again in the future. Just love this store!
By MichelleCatherine on May 07, 2016
Worst customer service
I am in shock. I was about to go into this store today and overheard the staff and owner screaming at two customers from outside the store. I work in customer service and never in all my years have I heard staff scream at customers like this. I considered calling the police as I thought the staff was going to assault them. They were screaming and swearing, stepping towards the the customers aggressively over a "bad review" left online. The staff should be embarrassed and ashamed of their childish behaviour and lack of professionalism. As a restaurant manager I have received many complaints. You do not attack customers for giving feedback. You offer sincere apologies, help, take the feedback and learn from it to improve your store. You don't throw a tantrum like a 2 year old child.I even waited outside to speak to the customers and make sure they were ok. They were so very nice and polite and just as shocked as I. I would never even think of stepping into this store after witnessing what happened today. Especially with my one and a half year old child who demonstrates more maturity than the staff.
By Sandra18 on May 07, 2016
Low class horrendous customer service
I went in with my brother in law today who had a bad experience with this shop and left them a bad review on Facebook. I just bought a salt water tank and although his experience with them was bad I wanted to check out their fish and make my own conclusions.
After a few minutes of looking at the fish this lady named Deb and her staff walked up to us and started swearing at me because he had given them a bad review. The 90lb hippie was telling me (not my brother in law) to fuck off, and to get the fuck out while the lady Deb was equally as aggressive and unprofessional. He actually rushed up to me in an aggressive manner like he wanted to fight!!! I was completely shocked. In all my years I have never seen a business owner and their staff conduct themselves like utter trailer trash. Instead of trying to rectify the situation with my brother in law and perhaps asking him to take down his review they acted with emotional teenage agnst. The owner Paul had to come out come out to control his staff. I can absolutely see exactly what my brother was talking about and will be letting everyone I know about the way this place treated me. I would suggest the staff take serious training on customer service or get professional therapy. Do not go here and do not bring your friends here!!!
By dcharbs on Feb 11, 2016
Go somewhere else!!!
2 reasons for this review: 1- Bought a hang on back protein skimmer for $175. The skimmer is missing o-rings and leaked everywhere onto our hardwood floor causing tons of damage. Called the store and they told me to call the company that makes the skimmer. They took no ownership for selling my a defective product. The skimmer company has not called me back after leaving messages for two weeks. $175 wasted. 2- I went in looking for a reef safe starfish, spoke to Deb. She told me the chocolate chip starfish was reef safe. It ate my corals the same day. Called Deb and she was ever so kind to offer to take the starfish back without no exchange or refund. I trusted her when she said it was reef safe, seems she was more interested in making the sale. I have spent thousands at this store and will never be returning. Thought you should all know about what kind of service to expect!
By non-member76093 on Aug 20, 2014
Best in the Biz
Never regret shopping at Paul's Aquarium, not even once. The fish are healthy, there's a great selection with lots of fancy forms. Knowledgeable staff. Keep up the awesome work!
By non-member63380 on Sep 18, 2013
Was there this weekend what an amazing store. I was in the market for a new tank, and was expecting to shell out at least $1000, not including fish. I got the most incredible acrylic aquarium, seamless with all the fixing for under $600.
It is beautiful. They are in the process of fixing the store up, setting up a new line of aquariums and lots of new store displays. I will be going back to buy my fish soon!!!!
By toknat12 on May 30, 2012
The Place To Go and SHOP
Went there today and was very surprised. CHEAP PRICE AND FRIENDLY STAFF. The only downside is that there is no guarantee on fish since this is a mom & pop store. Understandable. Will definitely come back and shop.
By starmonkey on Mar 18, 2012
Very Impressed
Went here for the first time last Friday. I was very impressed. It had nice, friendly staff that were helpful. Really great compared to all other pet/aquarium stores in the area. Great variety of fresh and salt water fish, good/fair prices, and the fish tanks were clean and there wasn't any dead fish in them. I don't like it when I'm looking in a store and I see dead fish in the tanks. Overall, I had a really good experience at their store and I will absolutely be back. They now have one more fan and committed customer. I highly recommend going there, even if you are out of the area it would be worth the trip.
By non-member23221 on Oct 31, 2010
You can't go wrong dealing with these folks.
Paul's is the friendliest shop around. Prices are excellent and service exceptional. They know their fish, are willing to take the time to answer your questions to ensure you have success with your fish. The years of experience and knowledge and their willingness to share this with their customers is something that you will never find in a big box store. Drop by, I'm sure you will be impressed.
By non-member21647 on Sep 01, 2010
been doing salt for 25 years
i have been dealing with pauls for over 20 years . its still one of the best places to go for prices and info great mom and pop store good people good stuff what can i say
By KristenBoyd on Aug 28, 2010
My #1 choice is Pauls !!!
I go to Paul's every week, They have great price's and the service is amazing... Paul is always so very friendly and helpful... all his staff are!!! I can always count on Paul's for great service and helpful advice, I won't go anywhere else now...
By Kittypepsi on Jun 22, 2010
Over the years
My dad had been going to Paul's since it was his dad's out in Van. I also have memories of rummaging through coral and learning about fish there as a child. He's stopped keeping tanks so he hasn't been in the store in a few years. I've recently started up again (now he might as well) and we went in to check it out. My dad was quite surprised to see how disorganized everything was. The people there are still great, as well as the prices, it's just messy and seems unprofessional. Unfortunately in sales, appearance makes a huge difference. I'm still going there later today to grab supplies though! :)
By non-member12406 on Jul 16, 2009
Paul's Aquatics is the place to go.
By far cheaper prices than other shops.
Friendly service,Will go out of there way
to help customers.
By non-member9455 on Mar 16, 2009
Not a bad little store. They have good prices on corals and i'd recommend them. Good people too..
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