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Last updated: Over a year ago
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Bought a vanity from them. It is good quality but terrible to assemble. There were no instructions. I reached out to them and they sent some hard to understand photos and a youtube video of a different model. We ended up hiring a contractor once we opened the box because we knew we were in over our head for the "easy to assemble" vanity. The contractor predicted it would take about 4 hours to assemble. We are 9 hours in and $1000 spent. Turns out we needed a filler piece which are typically included in these vanities so we had to spend another $90 - when it arrived it was scratched. The vanity doesn't include handles/pulls even though they are in the photos and there is no indication in the item description that they are not included. The backsplash was also the wrong length so thankfully the contactor had a wet saw and could cut it to the proper size. Avoid these guys!
They tried to scam me and get me to pay directly to them after it had already passed on my credit card. After I protested, they invented an excuse about the product I ordered to cancel my order.
Purchase a 42” vanity that was a little hard to find. It was for a spare room so I didn’t want to spend too much on it. Most of the stuff I found at big box stores was cheaply made and was still pretty expensive. Found one at the Reno-shop that claimed to be solid wood panels with plywood. Called them and arranged for shipping (I live in a remote area) which was quite reasonable. When I got the unit I was pleasantly surprised. The unit was solid maple with birch plywood for the back and sides. It even came with soft close drawer slides. Even the drawer boxes are dovetailed. All for $500. I would recommend you check them out if you are in the market for a vanity.
Ordered a product online and was expecting a smooth process, lo and behold.
A C.S.R. called and said that my order was a "yellow" fraudulent order. They then explained that recently, a customer stole from them through a fraudulent order. I understand they are just trying to protect their business.
If the billing address and shipping address are the same, I'm not sure how they classified "fraudulent." They then proceeded to ask for a copy of my driver's license and credit card (Suspicious)- I've never had a vendor ask for this information. That's the point on online shopping - the security and convenience.
This experience felt like neither.
Oh, and they screen calls when you do try and contact them! Classy establishment!
We canceled the order before anything else went wrong.
A C.S.R. called and said that my order was a "yellow" fraudulent order. They then explained that recently, a customer stole from them through a fraudulent order. I understand they are just trying to protect their business.
If the billing address and shipping address are the same, I'm not sure how they classified "fraudulent." They then proceeded to ask for a copy of my driver's license and credit card (Suspicious)- I've never had a vendor ask for this information. That's the point on online shopping - the security and convenience.
This experience felt like neither.
Oh, and they screen calls when you do try and contact them! Classy establishment!
We canceled the order before anything else went wrong.
The Team at Renoshop were an absolute pleasure to work with.Catherine was exceptionally professional with the way she addressed our needs and I highly recommend Dealing with Her when you are in the market to purchase Cabinets and appliances for your kitchen makeover.Her team of installation technicians are also very professional and efficient.
At the end of the job we were super happy and excited with the whole experience.
From communication and correspondence with Catherine to the end result.
I would say we have a beautiful kitchen and Renoshops prices will not be beat by anyone.
We actually received quotes from numerous cabinet companies and they are the Best price and quality.
Definitely a 5 out of 5 STAR.
Thanks Again Catherine.
At the end of the job we were super happy and excited with the whole experience.
From communication and correspondence with Catherine to the end result.
I would say we have a beautiful kitchen and Renoshops prices will not be beat by anyone.
We actually received quotes from numerous cabinet companies and they are the Best price and quality.
Definitely a 5 out of 5 STAR.
Thanks Again Catherine.
