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PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog board Go to full description...
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PetSmart, Nepean Reviews (13)
I would never take him there for an overnight because I think it is sad that they don't get to play outside but the day camp is good to burn energy.
I have never been so heartbroken. My sweet dog returned home skinny, shaking, with a dangerous fever, and smelling like urine -- even though I payed for an exit bath and groom -- since she spent the week in her urine-soaked bed.
What upsets me the most is that the girl at the front counter was overly enthusiastic about how great my dog did and about how happy her stay was. When I picked her up there were 3 employees for 75 dogs staying. On top of everything, her stay totalled a whopping $411.00.
Please don't bring your pet here. This was the worst mistake I have ever made.
I walked back after already making my purchases and my cousin suggested getting softer treats... and a lady around the corner asked me if I had a new puppy at home. I explained to her about how my dog doesn't eat much of the dog food that I buy her from Wal Mart... She began by explaining what products might be in the food; and suggested that perhaps that was why she wasn't eating much. She knew a lot about the ingredients and overall health of my type of dog. I ended up buying the dog food and some other treats because of her; and signing up for the pet rewards card. Her name was Shirley and this was the petsmart on Merivale & Hunt Club near Costco.
I think what made this visit especially satisfying is because I didn't even ask for help or had any intention to make more purchases. She was completely available for assistance and was willing to help; which is rare to find.
Thank you Shirley!
Ps. My dog LOVES the food!
The first problem with the groomers at Petsmart on Merivale/West Hunt Club is how little space there is inside the grooming area of the store. I pushed my way inside (it would be much easier if the door swung outwards instead of inwards) and had to wait in a teeny area in front of the service desk. Although there were 5 or 6 groomers behind the desk, nothing seemed to be moving along efficiently. I found myself wishing that someone would take leadership/control of the situation and get all the dogs sent to their respective areas with their groomers.
Instead, I stood there for 10 minutes with two other owners and their dogs - in very cramped quarters. One of the dog owners did not have control over her pet; it was jumping at the other two dogs continually, which contributed to the high anxiety level. My dog growled his disapproval and got pegged as a "problem dog", which was completely untrue and unfair.
I felt bad leaving him behind for 3 hours in such a disorganized, loud, chaotic place.
I am not happy with his haircut. Although he had been nicely shampooed (and still smells great) his 'feathers' (the beautiful long fur around his bottom) has been mowed down to nothing. He looks very much like an Akita and his bum looks - well - just silly.
Even more perturbing was what happened when I got home. I had paid $15 extra to have him "furminated", and although the fur was definitely loosened, it was not removed. I happened to be giving him a belly rub and my hand came away from his body with a fistful of fur. I began smoothing his belly with my hand and huge clumps of his fur came off. I had to work on him for about 15 minutes to remove an entire bag's worth of fur. For $75, I think this should have taken place in-store.
They need to train better its employees