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Animal Haven Grooming

14666 64 Ave #109, Surrey, BC
13 reviews
Claim this business Last updated: Over a year ago
Listed in: Pet Groomers

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Animal Haven Grooming, Surrey Reviews (13)

13 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By lally on Feb 18, 2016
Never would I have supported this business had I known that the owner treats people in a condescending, belittling, humiliating and rude way. Run a mile.
Comment by bcoutdoorlife on Feb 23, 2016
I Have been bringing my fur kids to her for years and trust her with the well being of my little ones. She has pointed out issues that the vets have missed, or gets me to bring them to the vets because " They just don't seem to be acting the way they should" That hunch save the life of one of them.
If she feels that your dogs are being neglected, she will call you out on it. That is what she did to me years ago.....I didn't know everything, or anything as it turned out, about dogs but instead of getting upset about it I asked her to help.
She showed me how to brush and comb 'properly' and we got on a 5 week schedule. Now my furkids are happy healthy and smell a lot better.
She sees the worst that people do to their animals, she also works with the SPCA to help out when and where she can.
She is fostering 16 puppies for the SPCA, from that seizure that happened 2 weeks ago in Langley, so if she was a bit blunt with you, sorry.
I know her and what she has done for me personally, has made me a better pet owner.
So you can run away if you want to run from the truth........but the crew at Animal Haven in Surrey, are the only ones that will ever groom any of my furkids.
Comment by lally on Feb 24, 2016
I'm not advocating running from "the truth" (how presumptious), but from abusive behaviour, which is never justified, no matter how much of a "better pet owner" it may make you!
By Lavender Bison on Sep 15, 2015
We have a Lagotto Romanolo...He has a difficult coat to groom and no one is quite sure what grooming should look like. Michele researched and spent the time to make him show ready. We got best of breed for both days of the show. We're happy customers that will return. Michele is dedicated to doing the best and that some times takes time, so be patient.
By Vee Locust on Nov 06, 2014
Animal Haven is the best groomer in the lower mainland. She has found a growth in on of my dogs ear, she clearly and calmly informed me and asked me to discuss with my vet... she did not alarm me... My vet took a look and was so impressed by her findings... he felt that he would have missed it... turned out to be nothing... but it could have been something serious.

The grooming is always top notch and the service always pleasant. They always let me know when my dog is ready for pick up and my little it there ... it is a spa day for them.

Animal Haven is also clean and fresh... always. Never smells like wet dogs. Many places I have been turn me and my dogs off at the door. But not here. Highly recommend them, and the pricing is definitely the most reasonable that I have ever found.
By morgansmom on Sep 14, 2014
This grooming salon has been in business for many, many years, and has achieved international status as a top-notch grooming salon. I have been taking dogs there since 1990, and they have been incredible in terms of grooming and giving good care of my precious pets. Their rates are reasonable, and they take personal care of all the dogs. If someone is not happy, it's because they haven't been considerate or diligent in getting their pets groomed on a regular basis.
By Chestnut Macaw on Aug 15, 2014
This is the one and only place I would choose to take my dogs. Whether I am there for a quick groom or a full-on show 'make-over', I trust the staff with my four-legged family members. The owner not only has an expansive knowledge base under her belt, she thoroughly cares about the animals. My dogs enjoy going there; are happy and excited when we arrive and happy and excited when we leave. And that's what's most important. My dogs are happy. And they always look fantastic!!! Thank you Animal Haven :)

Natalie H.
By Orange Giraffe on Aug 15, 2014
Brought my dogs to animal haven
And was extremely happy with the results.
My dogs look fantastic and the groomers
Are very knowledgable and helpful in
Answering my questions.
By Cobalt Aardwolf on Jun 07, 2014
Customer service is terrible at surrey location. Took my standard poodle for grooming. $72. Left voice mail that dog was matted. They completely shaved him down, head,ears. Can't tell he's a poodle. They are a vindictive bunch. If dog is not perfect coming in they penalize you by what they do to your dog. Dogs professional trainer saw dog the day before grooming and dayafter and was in disbelief. Trainer said they wouldn't even know it was our dog. Stay away from this terrible dog groomer.
Comment by MicheleG on Aug 15, 2014
There are several things with this review that make me wonder as a business owner. First of all we do NOT charge $72 for Standard Poodles, we also do not shave dogs unless they are so neglected that the only humane thing to do is to shave the dog and start fresh. I would hope that someone who would take the time to leave a review, would make sure that they have the correct facility and would take responsibility for their pet and the care required.
By Carnelian Mastiff on Sep 14, 2013
I brought my two labs for grooming at this salon and was treated very well. The staff were competent and knowledgeable and did a fabulous job of grooming my pets.
By Cordovan Harrier on Aug 01, 2013
I've brought my dog to Animal Haven a few times. They always do a great job and seem to be a good resource if you have any questions about your pet. My dog had a "hot-spot" and they cleaned it up, explained to me what it was, and told me how to take care of it.

Overall, a very good experience.
By Crimson Shrew on Jun 25, 2013
I had the pleasure of attending this grooming school recently. The pride shown in the groom, the care and knowledge of the animals was second to none. I enjoyed making friends with both the staff and the customers beloved pets.

I will use this experience to offer grooming in our boarding kennel, and know Animal Haven will be there with support if I ever require it.
Thanks Again!
By Cherry Mastodon on May 17, 2013
We bring our 3 dogs here because our vet recommended Animal Haven. All three dogs look fabulous and race into the salon for their spa day! Helpful, caring staff that took the time to explain each dogs coat needs and they even found a lump on one of the dogs before I did.
By crabbymommy on Mar 24, 2013
This business owner does not belong in the industry of pet grooming. They lack customer service and prefer to rest their confidence on their self imposed "school of dog grooming". You can find a better experience elsewhere where as a customer you will not be dealt with condescendingly as if you are a mere ignorant pet owner.

BOTTOM LINE: Look elsewhere!
By Cinnabar Panda on Feb 06, 2013
Stay away from this shop! The owner does not know the meaning of Customer Service! She talks down to customers and complains if the dog doesn't arrive perfectly clean/combed (isn't that why we are bringing the dog to HER???). She arbitrarily raises prices, without warning, and charges FAR too much. There are many COURTEOUS, service-oriented groomers in the Surrey/Langley area; Animal Haven's owner is NOT one of them!
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