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Last updated: 11 months ago
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Pet Stores
About Pet Valu
A specialty retailer of pet food and pet-related supplies. Go to full description...
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Pet Valu, Palmyra Reviews (2)
I have been a customer at this store since it opened. When the membership program began I joined and appreciated the benefits, such as the 5% discount on cases of canned cat and dog food. We have three dogs and a cat so spend on average $200 per month just on food, with extras from time to time. Today, I went to purchase 12 cans of Natural Balance canned dog food expecting the 5% discount I have been given
each and every time. Amy, the store manager refused to apply the discount because I had different flavours which were priced differently. Despite my explaining to her that in all my years of shopping at this store I have received this small discount, she refused. I walked out of the store and went to the other PetValu at Pt. Union and Lawrence, where I did not even have to ask about the discount, which was instantly applied and received numerous apologies for the way I was treated at the Rylander store. While I had patronized both stores, more of my shopping had been done at Rylander, which has, as of now completely lost my business. Nice job, store manager! P.S. My purchases were over $95. just for today.
each and every time. Amy, the store manager refused to apply the discount because I had different flavours which were priced differently. Despite my explaining to her that in all my years of shopping at this store I have received this small discount, she refused. I walked out of the store and went to the other PetValu at Pt. Union and Lawrence, where I did not even have to ask about the discount, which was instantly applied and received numerous apologies for the way I was treated at the Rylander store. While I had patronized both stores, more of my shopping had been done at Rylander, which has, as of now completely lost my business. Nice job, store manager! P.S. My purchases were over $95. just for today.
filled with employees that really care for animals and take pride in their work
Additional business details
Pet Valu, Inc. is a specialty retailer of pet food and pet-related supplies. As of April 2006, it had about 350 stores located throughout Ontario, Manitoba, Maryland, Virginia, Pennsylvania, New Jersey and Delaware. The Canadian stores operate under the names PET VALU®, PET VALU BETTER PET NUTRITION® and PAULMAC'S PET FOOD®, and together comprise the largest retail operation in Canada dedicated to the sale of food and supplies for dogs, cats, caged birds, wild birds, fish and small animals. Pet Valu, Inc. offers over 7,000 products, including national and premium brands of pet foods, private label pet foods and pet supplies, purchased from over 200 suppliers in 10 countries. The products are purchased, warehoused and distributed to all franchised and corporate stores through Peton Distributors Inc., a wholly owned subsidiary of Pet Valu Canada Inc.