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Pet Valu

22750 Newcut Rd, Clarksburg, MD
2 reviews
Business claimed Last updated: 2 months ago
Listed in: Pet Stores
About Pet Valu

At Pet Valu we understand that your pet is a part of the family, because we’re pet parents too. At our stores you’ll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You’ll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you’ll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets. Go to full description...

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Today: 09:00am - 09:00pm
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Pet Valu, Clarksburg Reviews (2)

2 reviews
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1 Star
By Chamoisee Polar-bear on Jul 13, 2014
I recently went into PetValu and brought my new adopted puppy in to get some treats and sweater. Picked up $50 worth of product and as I was walking down one isle, my dog stopped to sniff she is a dog in a pet store after all. This staff members come barreling down the isle and had to slam on breaks looks at my dog and HUFF and big sigh rolls eyes and keeps on going. Charming.

I get to cash they ring me up and she asks if i want to donate a meal for local dog rescues. Not liking the rescue they support I said no thank you I donated already - I did just in a store supporting a rescue I believe in not one that buys and sells puppies out of a flea market. I didn't even air my dislike for that group just said I had already donated where none of her concern really and again even though I spent $50 bucks huffed and rolled eyes. Srsly lady?? I pamper my pooch and you just huffed my $50- $150 bucks a month in food, grooming and supplies out the door. the middle aged Brunette with glasses who is the new owner is a miserable excuse for a human being and has no business owning a business. Good luck sweetheart that kind of customer service not going to get you far when there is a Global Pets around the corner from you!!
By Charcoal Ray on Dec 19, 2010
Hi there, I just got back from the Pet Valu located on Springbank in London ON and I am pretty ticked off. I was in the store last night purchasing supplies to donate to the local humane society and the clerk that helped me accidently rang in 3 discounted bags of kitten food instead of 2. I didnt notice till I got home, but since I only had 2 bags I only received discounts for 2 bags and charged full price for the 3rd. It was pricey food and I wouldnt have got it if it wasnt reduced. At any rate, I went in today to get my money back and the same clerk was there. She was great and went ahead and refunded me the money but there was this other girl who felt I was ripping them off. She kept asking me all these questions even after the other clerk was working on the refund. She then whispered to the clerk, are you sure you remember her? Then even once the process was over she told the girl to ,'make sure you get all her personal information'. I felt like a criminal. I will never shop there again and I suggest others avoid it as well.
Comment by Katheryn on Jul 13, 2014
I have also had bad experience shopping here. Thinking all Pet Valu are the same I stopped to pick up a few things, extremely rude people. I also left without my purchases and will not go back. There is a Global Pet food right around the corner who supports a lot of local rescues and if I need a Pet Valu product I have not had problems with any of the others.
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Additional business details

Pet Valu, Inc. is a specialty retailer of pet food and pet-related supplies. As of April 2006, it had about 350 stores located throughout Ontario, Manitoba, Maryland, Virginia, Pennsylvania, New Jersey and Delaware. The Canadian stores operate under the names PET VALU®, PET VALU BETTER PET NUTRITION® and PAULMAC'S PET FOOD®, and together comprise the largest retail operation in Canada dedicated to the sale of food and supplies for dogs, cats, caged birds, wild birds, fish and small animals. Pet Valu, Inc. offers over 7,000 products, including national and premium brands of pet foods, private label pet foods and pet supplies, purchased from over 200 suppliers in 10 countries. The products are purchased, warehoused and distributed to all franchised and corporate stores through Peton Distributors Inc., a wholly owned subsidiary of Pet Valu Canada Inc.
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