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I have been taking my dog to Montreal Dogs for over a year now and, despite the recent bad publicity, will continue to do so without hesitation.
Mina (the owner) has been a tremendous help in training my dog, who was already 1 year old when I adopted her and who came with a few issues (as rescue dogs often do). Not only is Mina extremely knowledgeable about dogs and dog behavior, she was very generous with her time, often staying late after obedience classes, and always making herself available to answer our questions when we called or stopped by unannounced.
My dog is _always_ excited when we take her to Montreal Dogs and becomes especially excited if Mina is there. I know what is said in the media about Montreal Dogs, but I have personally had nothing but positive experiences with the business and with Mina. I highly recommend Montreal Dogs to anyone looking for pet services such as daycare, obedience classes, or grooming.
Mina (the owner) has been a tremendous help in training my dog, who was already 1 year old when I adopted her and who came with a few issues (as rescue dogs often do). Not only is Mina extremely knowledgeable about dogs and dog behavior, she was very generous with her time, often staying late after obedience classes, and always making herself available to answer our questions when we called or stopped by unannounced.
My dog is _always_ excited when we take her to Montreal Dogs and becomes especially excited if Mina is there. I know what is said in the media about Montreal Dogs, but I have personally had nothing but positive experiences with the business and with Mina. I highly recommend Montreal Dogs to anyone looking for pet services such as daycare, obedience classes, or grooming.
MONTREAL - The owners of a dog mauled to death at a dog daycare are considering legal action against the daycare managers who tried to cover up the death by telling them their pet had run away.
Owners and employees of Montreal Dogs even helped in the week-long search and put up posters offering a $5,000 reward, despite the fact they knew the dog had been decapitated and partially eaten by dogs at their facility.
“I can’t tell you how bad it is,” said Penny Glen, sister of the dog’s owner, Peggy Ranger.
“We want the story out there. These people should not be running a business taking care of other people’s animals.”
The owners of the Côte des Neiges daycare say they lied to shield their long-time customers from the pain of the truth.
Glen and Ranger dropped off the 6-year-old Shih Tzu on Feb. 7 for a few hours at Montreal Dogs as they’ve done with their pets for the last decade. Glen has a testimonial on the daycare’s website, calling Montreal Dogs “the best of the best.”
At eight pounds and 14 inches long, Stanley was diminutive even by Shih Tzu standards.
“We questioned that a couple of times, that they let the smaller dogs interact with the big ones,” Glen said. “But Mina (Carbone, co-owner of the daycare) said it was fine, that the bigger dogs liked being with the small ones.”
At 3:15 p.m., the sisters got a hysterical call from Carbone telling them Stanley had escaped.
They picked up Ranger’s husband, called her two sons to meet them, and collected a few of their employees to help in the search.
Together with Carbone and employees from Montreal Dogs, the group scoured under cars and dumpsters and searched by the railroad tracks.
The hunt for the dog they called “their baby” would continue for days, with 400 posters taped to posts and storefront windows and tucked under windshield wipers at parking lots.
They put notices online and in newspapers, including one in The Gazette with Stanley’s picture, reading in part: “His devastated family is looking for him. A substantial reward offered for a safe return, no questions asked.”
“We went through hell, thinking somebody had kidnapped him, sold him to a pharmaceutical company, all the terrible things you think about when a dog is lost,” Glen said.
All the while, Carbone called them several times a day, giving support, putting up posters. She offered the use of a friend’s bloodhound to try to track Stanley down.
Somebody suggested they try Urgences Animales, a non-profit organization that specializes in emergency pet rescue and retrieval.
On Monday, half an hour after Eric Dussault of Animales Urgences told Carbone he was bringing in a tracking dog and would be reviewing surveillance tapes provided by the company across the street that showed the front entrance of Montreal Dogs, she called in Peggy Ranger’s 31-year-old son and told him the truth.
Stanley had been in a daycare room with several other dogs, unattended, when at least two and as many as four dogs attacked him.
An autopsy performed at the St. Hyacinthe Veterinary Hospital confirmed the story.
“I asked (Carbone) twice during the search if Stanley had been killed - even if the truth would hurt, we had to have closure,” Glen said. “This lie would have gone on forever. We would never have been told. … It was all about her protecting her enterprise.”
Dussault of Urgences Animales was called in to indentify the remains because the family couldn’t bear to do it. He cried that night.
“That animal was really their child,” he said. “It was part of their family.”
Cesare Carbone, Mina’s sister and a co-owner of Montreal Dogs, said Wednesday he and his sister were in shock and panicked. They lied not to protect their business but because they thought it would be kinder, he said.
For a dog daycare to say it has lost a dog is worse than saying it has been killed by fellow boarders, he argued. To spare Ranger, they would tell her her dog ran away and figure’d she’d get over it. Then things spiralled out of control.
“When you say the story, you stick with the same story, until we saw our intentions weren’t what was happening. (Peggy Ranger) was getting ever more distressed. …
“In retrospect, it would have been best to tell the truth.”
Carbone apologized repeatedly, and offered to pay compensation to the Ranger family.
He said it’s the first such incident in the establishment’s 10-year-history, and new guidelines have been implemented so dogs will never be left unsupervised.
It’s the sense of betrayal that hurts the Ranger family most. To panic is one thing, Luc Ranger said, but to keep up the “act for a full week, and not only you but your employees, too. ...”
If they do choose to sue, the main objective is to make sure this never happens again, he said. Any money won would go to Urgences Animales.
rbruemmer@montrealgazette.com
© Copyright (c) The Montreal Gazette
Owners and employees of Montreal Dogs even helped in the week-long search and put up posters offering a $5,000 reward, despite the fact they knew the dog had been decapitated and partially eaten by dogs at their facility.
“I can’t tell you how bad it is,” said Penny Glen, sister of the dog’s owner, Peggy Ranger.
“We want the story out there. These people should not be running a business taking care of other people’s animals.”
The owners of the Côte des Neiges daycare say they lied to shield their long-time customers from the pain of the truth.
Glen and Ranger dropped off the 6-year-old Shih Tzu on Feb. 7 for a few hours at Montreal Dogs as they’ve done with their pets for the last decade. Glen has a testimonial on the daycare’s website, calling Montreal Dogs “the best of the best.”
At eight pounds and 14 inches long, Stanley was diminutive even by Shih Tzu standards.
“We questioned that a couple of times, that they let the smaller dogs interact with the big ones,” Glen said. “But Mina (Carbone, co-owner of the daycare) said it was fine, that the bigger dogs liked being with the small ones.”
At 3:15 p.m., the sisters got a hysterical call from Carbone telling them Stanley had escaped.
They picked up Ranger’s husband, called her two sons to meet them, and collected a few of their employees to help in the search.
Together with Carbone and employees from Montreal Dogs, the group scoured under cars and dumpsters and searched by the railroad tracks.
The hunt for the dog they called “their baby” would continue for days, with 400 posters taped to posts and storefront windows and tucked under windshield wipers at parking lots.
They put notices online and in newspapers, including one in The Gazette with Stanley’s picture, reading in part: “His devastated family is looking for him. A substantial reward offered for a safe return, no questions asked.”
“We went through hell, thinking somebody had kidnapped him, sold him to a pharmaceutical company, all the terrible things you think about when a dog is lost,” Glen said.
All the while, Carbone called them several times a day, giving support, putting up posters. She offered the use of a friend’s bloodhound to try to track Stanley down.
Somebody suggested they try Urgences Animales, a non-profit organization that specializes in emergency pet rescue and retrieval.
On Monday, half an hour after Eric Dussault of Animales Urgences told Carbone he was bringing in a tracking dog and would be reviewing surveillance tapes provided by the company across the street that showed the front entrance of Montreal Dogs, she called in Peggy Ranger’s 31-year-old son and told him the truth.
Stanley had been in a daycare room with several other dogs, unattended, when at least two and as many as four dogs attacked him.
An autopsy performed at the St. Hyacinthe Veterinary Hospital confirmed the story.
“I asked (Carbone) twice during the search if Stanley had been killed - even if the truth would hurt, we had to have closure,” Glen said. “This lie would have gone on forever. We would never have been told. … It was all about her protecting her enterprise.”
Dussault of Urgences Animales was called in to indentify the remains because the family couldn’t bear to do it. He cried that night.
“That animal was really their child,” he said. “It was part of their family.”
Cesare Carbone, Mina’s sister and a co-owner of Montreal Dogs, said Wednesday he and his sister were in shock and panicked. They lied not to protect their business but because they thought it would be kinder, he said.
For a dog daycare to say it has lost a dog is worse than saying it has been killed by fellow boarders, he argued. To spare Ranger, they would tell her her dog ran away and figure’d she’d get over it. Then things spiralled out of control.
“When you say the story, you stick with the same story, until we saw our intentions weren’t what was happening. (Peggy Ranger) was getting ever more distressed. …
“In retrospect, it would have been best to tell the truth.”
Carbone apologized repeatedly, and offered to pay compensation to the Ranger family.
He said it’s the first such incident in the establishment’s 10-year-history, and new guidelines have been implemented so dogs will never be left unsupervised.
It’s the sense of betrayal that hurts the Ranger family most. To panic is one thing, Luc Ranger said, but to keep up the “act for a full week, and not only you but your employees, too. ...”
If they do choose to sue, the main objective is to make sure this never happens again, he said. Any money won would go to Urgences Animales.
rbruemmer@montrealgazette.com
© Copyright (c) The Montreal Gazette
Montreal dogs groomers usually have no choice to shave down dogs in the month of May Every year we get the same phone calls New clients wanting a fancy hairstlye on a dog that has never been to us before and probably hasnt been groomed all year either How can a place be called terrible when the owners do not groom their dog all year and expect miracles in the spring when the dog is completely over due and they come in looking like a furry dirty knot . The groomer is not the one who made the dog knotted !!!!! that would be the owner to blame The groomers dont decide to shave the dog down because we choose to torture the poor little creature and want the client to leave dissatiffied . If that were true we would not have much of a business now would we ?? it is always the last resort when owners do not maintain the dogs fur with regular visits to the groomer like every two months not once a year in the spring time !!!! We have been in this business for ten years now and the clients that complain about the rat like look are always the ones who cannot be bothered to brush their dogs ever The previous review is just another ignorant client who visits our place barely once a year and we would actually prefer that they bring their business elsewhere We are not loosing anything. We would prefer not to shake our heads in despair as we are forced to shave the dog that the owner did not properly maintain and at the same time we are made to look like the bad guy it really is too bad that dogs cannot speak because some owners really do not deserve the little furry sweet hearts they have . We have always done our professional best to not shave down dogs unless absolutely neccessary This is why in the 10 years of business we continue to enjoy our hundreds of regular clients who love their furry darlings enough to brush them daily, groom them monthly and enjoy the spectacular haircuts we provide on a daily basis. We make more money that way and more importantly the dogs are happier that way
i thought by bringing my dog there he wouldnt come out looking like a rat guess i was wrong i asked that they not shave him completely adn of course he was shaved.. when i said i wasnt happy. They really didnt care. My dog looked tramatized also... i would never recommand this place to any other pet owners.. its really terrible
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