Business claimed
Last updated: 10 days ago
Listed in:
Boarders and Kennels
,
Pet Groomers
About Redwood Pet Resort
At Redwood HVAC, we understand that finding a professional HVAC contractor that meets your exact needs and budget can be a difficult task. Go to full description...
Contact information
Today: 8:00am - 6:00pm
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Redwood Pet Resort Reviews (2)
I was fooled into thinking this place was professional. The pre visit to the kennel showed a nice office and large kennel with play grounds for dogs. Although the place looks nice the staff are very unprofessional
My dog stayed here and within 3 hours sustained a injury and lacerations or puncture wounds to her back legs and chin. The staff made one phone call to myself and wifes cell with no voicemail while we were away on our vacation within Ontario. Although they took her to the Vet to get stapled, the staff made no attempts after to contact us to inform us of anything.. We finally found out after calling Redwood on our drive home 2 days later asking if they would stay open an extra 10 minutes after closing due to traffic. Only then the staff alerted us of her injuries and on top of that they wouldn't even stay open so we can get her. We had to have a sleepless night waiting until the next morning to pick her up. Our dog stayed in a 4 feet x 5 feet cage for two nights with injuries without us knowing.
Picking her up was a nightmare. I had been asked to pay all bills even vet bills before I was 'Allowed" to see her or take her home. on top of that I was to be "given a opportunity" to see her injuries through a glass window.
After debating and arguing with an incompetent staff they finally let me have her.
Some follow up was made by the owner only after 2 days of picking her up as they were away for a dog show and were'nt available to deal with this.
Even with the follow up no answers were given and we are still wondering what happened and why no contact was made and why our dog would need to be confined in a cage with injuries.
Also my brothers number who is local, was provided in case something happened. He was not contacted at all.
Only one follow up call was made to me after the initial discussion with the owner to see how my dog was doing. Although fees were waved the staff was very unprofessional. I have not contacted them regarding my vet bills either.
At first appearance they appeared a good place, but our dog died as a result of an injury here and after they had your money, our experience was that they no longer cared about what you asked and treated you with disdane and indifference.
Oh my goodness! My heart just goes out to you! I'm absolutely devastated to hear that this happened to your poor fur-baby.
Thank you so much for sharing this with the rest of us so nobody ever has to go thru such a heart-wrenching experience again with this place!
Thank you so much for sharing this with the rest of us so nobody ever has to go thru such a heart-wrenching experience again with this place!
Wow, that is absolutely heart wrenching. I am sorry you were treated as you were at such a hard time. Thank you for letting people know that this is not the palce to take our little 4 legged friends.
Additional business details
Email address:
redwood@redwoodpetresort.com
At Redwood HVAC, we understand that finding a professional HVAC contractor that meets your exact needs and budget can be a difficult task. That’s why our team of expert technicians in, California are dedicated to providing reliable and quality HVAC services. Whether you need customized installation or quick service, our team is ready to help. We pride ourselves on providing excellent service for HVAC systems that last. Don't hesitate to contact us for all your HVAC needs, you can count on Redwood HVAC. Our Services Include: - AC Installation - AC Repair - Heater Installation - Heater Repair - Furnace Installation - Furnace Repair - HVAC Installation - HVAC Repair - HVAC Services We are fully licensed and bonded HVAC Services provider.