Redwood Pet Resort

I was fooled into thinking this place was professional. The pre visit to the kennel showed a nice office and large kennel with play grounds for dogs. Although the place looks nice the staff are very unprofessional
My dog stayed here and within 3 hours sustained a injury and lacerations or puncture wounds to her back legs and chin. The staff made one phone call to myself and wifes cell with no voicemail while we were away on our vacation within Ontario. Although they took her to the Vet to get stapled, the staff made no attempts after to contact us to inform us of anything.. We finally found out after calling Redwood on our drive home 2 days later asking if they would stay open an extra 10 minutes after closing due to traffic. Only then the staff alerted us of her injuries and on top of that they wouldn't even stay open so we can get her. We had to have a sleepless night waiting until the next morning to pick her up. Our dog stayed in a 4 feet x 5 feet cage for two nights with injuries without us knowing.
Picking her up was a nightmare. I had been asked to pay all bills even vet bills before I was 'Allowed" to see her or take her home. on top of that I was to be "given a opportunity" to see her injuries through a glass window.
After debating and arguing with an incompetent staff they finally let me have her.
Some follow up was made by the owner only after 2 days of picking her up as they were away for a dog show and were'nt available to deal with this.
Even with the follow up no answers were given and we are still wondering what happened and why no contact was made and why our dog would need to be confined in a cage with injuries.
Also my brothers number who is local, was provided in case something happened. He was not contacted at all.
Only one follow up call was made to me after the initial discussion with the owner to see how my dog was doing. Although fees were waved the staff was very unprofessional. I have not contacted them regarding my vet bills either.

At first appearance they appeared a good place, but our dog died as a result of an injury here and after they had your money, our experience was that they no longer cared about what you asked and treated you with disdane and indifference.