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Thousand Island Dog Resort (previously Dave Sly Kennels) in Kingston has been providing vacations for dogs for more than forty years! Our state-of-the-art pet care facility will get your dog’s tail wagging from the time you drop off until your return. Go to full description...
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Thousand Island Dog Care, Kingston Reviews (19)
We have never been disappointed in this kennel...the service is totally focussed on our dog and we just love that we can trust leaving her here with full knowledge she is cared for completely. Bravo!
Dave met with me personally a few days before Max went and showed me around the kennel and in the back. It wouldn't be my preferred hotel accommodations, however, for dogs, it seems pretty great.
Dave has acres of room for the dogs to play and seems to have a keen sense of what dogs need and how they interact with each other. Dave provided me with the information I needed to know to feel comfortable leaving my puppy with him.
Additionally, (and being the overbearing puppy owner I am), when I e-mailed Dave, his staff got back to me very promptly to provide me with an update. Within hours of that reply, pictures were up of my puppy outside, clearly having a blast.
Finally, after I picked him up and (still) had questions, Dave got back to me immediately with honest and forthcoming answers.
If I go away again to a place where my puppy can't come with me, Dave Sly Kennels will be my first choice for care.
I am absolutely baffled that anyone would not be happy with the care their dog has received for Dave.
We are in a business where most will only ever say anything if something is bad.
So I do appreciate those that comment when things are good!
When I came back to pick up my dog I was greeted by a young lady who was very friendly and told me how my dog did. She let me know that there was a bit of an issue with Dave at first but she warmed up afterwards and was great with this lady. She told me that my dog had a few scratches on her from the kennel. These scratches do not look like they are from a kennel, they look like they are from another dog. She has a big scratch on her side, on the inside of both back legs and on her chest.
Really unsure of my experience, especially being a first time boarder. Maybe the summer time would be a better time of year to get a good impression.
Our process is to take the dog off you, avoid your anxiousness if any and get the dog into a field within moments. We have always done that.
If people have questions, ask; usually works best before you leave your dog.
Sometimes talking might be difficult if I have a bunch of dogs out and have to get back out with them; but if one really needs to talk, say so, and I can bring some dogs in and its all good.
The scratches: The dog while it went out fine the first time, did not want to come in. A couple times a year we have a client dog that will "panic" on the outside. Sometimes its being off leash; sometimes it is the new environment and sometimes it is just me.
This particular dog tried climbing the fence in panic mode; the fence has burrs where there are welds, it can leave scratches; as do the ties that bind the fence to the posts.
After one cycle of exercise the dog for the rest of its stay (day and a half) was fine (photos on the Facebook page), no trouble coming in and playing with others (in the small area, with other shy or small dogs).
Scratches can happen while playing also, especially when the footing in the snow is not the best. I would be far more concerned if there were bite punctures!
As I look at the photos of the dog posted on our Facebook page (Feb 23/24) the dog is playing, has a toy and is indeed (on the second day) relaxed and playing with others.
We did attach a line to it, so that we would be able to get it in if necessary without it trying to climb fences and do any further damage.
I go into great detail as these comments were not emailed to me, or brought to me privately and rather than write a canned response, I feel it better to be perfectly accurate and apply context.
We are very clear about what we do here. The photos are very clear about what we do. It is the beginning of March and we have already posted close to 2000 photos since January 1.
We are very passionate about the dogs having a good time, even if that clashes with what the human's perception of that might be.
As more dogs are adopted with difficult backgrounds we still accept every dog; vicious, nervous, friendly, whatever; as we have proven to ourselves and most of our clients that in the end, the dogs have a good time here and often go home better for it.
Lastly, sorry you are disappointed, but try us again, your dog will be far better the second time round.
I was answered by Sly Sr., who promptly started telling me that he was alone with the dogs and overwhelmed. He was all over the place in his speech, in his manner of speaking and in his directions.
Nevertheless, I thought he might just be eccentric and decided to check it out anyway. When I showed up, he started talking about 100 different things that had nothing to do with the dogs. I walked into the kennel, and there were some dogs alone in a kennel (looking distressed), some were paired barking loudly to get let out and some rolled up in a corner.
I went outside and saw there were a few dogs outside. The property is beautiful and the grounds well kept.... but the dogs were INSIDE.
I couldn't get a question in edgewise with this guys - I was trying to understand why the dogs were inside and he kept talking to me about things that had NOTHING TO DO with our conversation. I asked him how many times the dogs go outside a day and he said he didn't know exactly, they don't have a routine.
Put shortly, I would NEVER EVER have my dog stay here - the place was messy, loud, chaotic and disorganized. The only thing it has going for it is the land. Worst of all, the owner is bat shit crazy.
Don't believe me ? Call them yourself and ask to speak to Sly Sr.
As always we encourage anyone to come wander the kennel and make your own judgement. Maybe we are.
That being said, we know what we are doing and do it well.
Yes, we can talk about many things; we support schools in Jamaica, it is a passion and we talk about it.
We travel for sports, 40 countries and counting, we like stuff like that.
Yes, we can have tired days (again, another human thing)
With regards to the kennel. Dogs are always brought inside for tours. Period. Mix a pack of dogs with a random stranger, bad stuff can happen. Safer to bring them in, saves you from being bitten, jumped on etc. Common sense and safety in our mind.
We will also bring them in to feed them or if there is thunder or if it is raining heavily. Some dogs get tired quickly, or prefer the air conditioning to summer heat and come in sooner. There are many variables.
Dogs in the corner? They sleep, often in corners; especially when tired because they have been out running (refer to our Facebook page, with over 1000 photos this month posted... oh... and find the distressed dogs)
I have a client that brings her dogs in every day. Every day (for six years) If there was depression or anxiety or if a systemic problem with what we do it would surely be evident. Surely, it would be.
Dirty? If I bring in 25 dogs from outside where it can be wet, muddy, dogs rolling, yup, it can be dirty. I bet your kitchen looks a touch untidy around meal time!
Floors are pressure sprayed at least twice a day.
Despite dogs having ample time outside, certain dogs will still make mistakes inside. Rare, but possible.
Not every dog is perfect here. Some need time to adapt to being in a kennel. We certainly believe that our system of exercise gives a dog the best possible chance to enjoy a kennel experience.
Visit us and if you have a question, ask us.
We have a reason for everything we do and to not ask and simply assume doesn't benefit anyone.
The children and I took a walk around the property prior to leaving her and saw our dog come to life. Easy drop off, no food to pack just hand her off and pick up a relaxed and freshly bathed dog 1 week later.
I loved seeing photos of our dog on facebook.
I found Dave to be quite delightful if you have a sense of humour.
Under my own name I might add.
Over the last 14 years I have kenneled our Rhodesian Ridgebacks with Dave Sly.
At one point a dog was at a quiet stage in her life. Dave was so sensitive to her needs providing a soft place to rest in the sun. A special apartment for her evenings and sleep was provided.
To this day there is a wonderful portrait of the old lady
hanging in the welcome area of the kennels along with other fascinating portraits of dogs who love to play and stay there.
During serious family crisis which went on for six years we
could leave the dogs at a moments notice and fly away.
On occasion a dog of mine might need medical treatment and there was never a discussion or hesitation: that dog went to a well regarded vet.
Do not hesitate to consider Dave Sly's kennels as a clean and very safe environment to leave your treasured dogs. Look at
the photos, visit the site, appreciate the careful planning of the acres and their uses and know that all the dogs must have up to date veterinary certificates to confirm that the dogs are vaccinated.
Listen to understand.
If only my dog could write.........
Respectfully submitted - Patricia
I called Dave twice over the week I was away, and he didn't pick up or return my calls. I was finally able to get ahold of him today - I knew my train would be arriving late, and he said it would be no problem that I call at 6:30 to arrange the pick up. He was in a wonderful mood then, and so I wasn't concerned. I called when I arrived at 6:30, and no answer. I continue to call, leave messages with a number to call back, and nothing. So I drove over, and he comes out of the house, raging that he's called the cops on me for trespassing. I kept repeating that I was sorry for disturbing him, explaining who I was, but he said he didn't care and that he would call me at 4:30 am and wake me up because I was at his house so late.
So I'm now paying for a hotel for the night because he has told the police (!) that he refuses to open until 8am and I'm not from Kingston.
With all the raging, yelling and screaming he's done tonight I'm concerned that he'll take it out on my dog, but I'm hoping he'll cool off, and that it'll be OK in the morning. I'm going to follow up formally with complains to the BBB, humane society, etc. I can't believe that this guy is still in operation.
For the safety and well being of your beloved pooches, and mental well being of yourself, do not use this awful kennel.
As a business in a residential area, we are bound by manners and bylaws to keep our place quiet after 7pm.
As a business that runs 365 days a year our hours are strict, for the sake of taking good care of the animals and also keeping good relations with the neighbors as well as trying to enjoy a few spare moments of free time!
Go to your bank after hours. Order food at a restaurant after hours. Grab a beer at a bar in Ontario at 4am. Hey lets go to the mall at 11pm!
In the end, we rely on a certain amount of respect from our clients to understand the need to close and 99% of our clients do understand.
Often, but not always, we can make an allowance up to about 630pm for a late pickup. Again, not always.
Once the dogs have settled for the evening, wake up one dog, they all wake up.
So this particular client decides to show up at the house after getting no response on the phone.
At some point after 9pm (I have a call on my phone from the kennel at 10:19pm that there is someone there that won't leave) this client decides to arrive at the kennel to collect her dog. We are closed. Many hours closed.
The client stated that she was not leaving until she got her dog. We stated that we were closed and that if she didn't leave we would call the police She encouraged us to call the police. The police were called (not 911 as it was no emergency) as we can't have defiant clients sitting by the kennel all night; Not sure what they might do that could affect the other dogs.
The client left, shortly thereafter (we called the police back and told them she had left)
To infer that we would abuse the dog due to the owner being an upset is a rather bitter and malicious act. Absolutely pathetic in fact.
To write and infer that the dogs are out once a day is again in poor taste and utterly inaccurate.
Anybody who visits us during our open hours knows that there are dogs outside playing all day long. If they are out once a day, it is from 7am until 6pm. Again, utterly and grossly inaccurate.
I know that the dog had great care in our hands and that if the dog returned would be excited to enter the property to enjoy what we offer. In fact I feel sorry for this pet having to live with this particular human. How embarrassing for this poor dog.
There is a particular tone to this rebuttal; simply due to the owner being being altogether inaccurate with pretty much every detail.
We are never going to please everybody but if one has a valid complaint, a public forum is probably not the first choice of action as it really doesn't solve the problem. When we do something wrong, we pay for it, we do our best to fix it. Our tragic flaw here is that we stuck with our hours. We can bend by a few minutes, but not by four hours.
As I read this complaint I felt that such vitriol deserves to be replied to in kind. Not conventional perhaps but for someone to maliciously chastise us for their inability to arrive during our open hours (or remotely close) deserves an unsanitized but accurate response.
Also we did not charge the person for this visit the pickup and drop off which I believe was roughly $165.00
Food: Some dogs, despite what their owners say will not eat for a couple days and often with the exercise will drop a few pounds the first couple days due to a lot of exercise. On top of that, in general, dogs will burn about 35% more calories in a kennel.
This place is awful.
I am not distressed.
For people who have not visited us, note that each dog has a label on the pen with the dogs name, in addition a pail with that dog's medicines and food.