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We have been providing quality Dog and Cat boarding, Grooming and Daycare services since 1984. Long term, professional and caring staff in a purpose built facility located in a country setting. Recent upgrades to our facility and services are designed to serve you better than ever! Go to full description...
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Countryside Boarding Grooming & Doggie Daycare, Kitchener Reviews (18)
This client had at least 2 tours of Countryside prior to bringing Benny to daycare. Our tours are not appointment based, you are allowed to come anytime our office is open, but we do prefer if you come between 9am and 4pm as we have greater staff availability to accommodate a tour. We feel this is the best way to show our day to day operation.
The client explained that Benny had anxiety issues if left alone. The pets are never left alone here, staff and other pets are always around, and despite what this client says, we do not crate pets during daycare.
Benny was in one of our daycare rooms where the pets are less rambunctious; they socialize indoors and play outdoors together on a revolving basis all day long. Benny was with us for daycare a total of 7 days; January 29 & 30; February 3, 4, 5, 6 & 9.
One of the stipulations this owner had was that Benny was to wear his coat all the time, indoors and outdoors. For safety sake we remove all collars and coats generally speaking, with a few exceptions. It is very dependent on the other pets in the daycare group, whether they could rip the coat and attempt to swallow the torn piece, or pull on the coat and it would be a strangulation problem for the wearer etc. Benny’s group was amenable to Benny wearing his coat; however we had asked the owner to provide us with two coats because Benny’s coat would be damp after being outdoors. We didn’t ever receive a second coat for Benny so we would remove his coat and dry it in the dryer before putting it back on. Benny was a happy agreeable little guy who integrated well with his group.
Our hours are 7-7 weekdays; the bulk of our daycare clients arrive between 7 and 8 in the morning then start to leave just before 4 in the afternoon. Quite often clients come “in waves”; what I mean by this is a few at a time with lulls in between. The dogs are very aware of when they are usually picked up and are naturally looking forward to the next exciting part of their day. Each daycare room is a group and sometimes in certain groups we have pets that become tremendously good escape artists at going home time. What we do in this instance is remove those dogs from their groups, into a run or crate depending where they are in the facility, just before their pick up time. This facilitates the desk staff when the owners come to pick up pets; the staff then doesn’t have to run all around chasing a Houdini and slow down a waiting client plus there is no risk of injury to the pet if it tries to squeeze out and escape.
Unfortunately Benny’s owners did not come to speak to us about this issue, we would have been happy to talk with them about it and if they were still not satisfied either arranged an earlier pick up time for Benny or make a different decision as to Benny’s care.
Strangely enough, Benny seemed unconcerned about relaxing in a hall crate, until he heard his owner’s voice; this is not unusual with any dog. I am very sorry indeed that Benny had a problem, we hope he has recovered.
I have since read a few other reviews of carelessness at your business I should have done my homework........ I highly recommend petvacay.com and lavish small dog daycare BOTH provide exception care for people who love their pets.
Unfortunately the Bordatella vaccine is not fool proof and pets, although vaccinated will develop problems from time to time.
The staff was very welcoming upon our arrival and took the time to understand the feeding and treat times for our "brood".
I would strongly recommend this establishment to anyone who was looking for a place to board their pets; they go out of their way to make the animals feel at home.
We recently left him for the first time for the whole weekend. He loved it. He was very excited to see us when we picked him up, but 2 days later when I took him back for daycare, he was just as excited to be there as always (I thought he might be worried we were leaving him again?)
I love Countryside and all the people who care for my dog!
Baxter LOVES going to his second home, he gets to socialize all day, he comes home tired and the staff at Countryside treat him like their own, he is greeted every morning with a loving smile which makes my husband and I very happy!
Baxter had knee surgery back in January and needed special attention for a few months and the staff at Countryside was amazing to Baxter during this time (glad to say he is fully healed!) – THANK YOU ALL SO MUCH!
We love Countryside and recommend it to all of our friends with pets! We also love how pictures are posted everyday so we can see just how much fun Bax is having :)
We adored our previous dog, but she never warmed up to other people or most other dogs. We were determined not to let that happen with our new puppy because it had detrimentally affected our ability to invite guests to our home.
Countryside's daycare program puts Sophie in the daycare group that matches her activity level (non-stop playtime!) and personality (a bit of a tease). The staff at Countryside has helped her learn to tone down her aggressiveness with more timid dogs and to respect alphas.
Sophie hops around every morning after my husband leaves for work because that's the signal that we will soon leave for daycare. When we arrive she runs to say hello to the staff and then sniffs the leashes and collars hanging just outside the door to the kennel to see which of her friends have arrived. When the door opens, she runs to the daycare areas and chooses the one that holds the dogs with whom she wants to play, standing at the door and looking at the staff until the door is opened. I understand she is one of many who go through this ritual; anyone who thinks dogs aren't smart, needs to see these dogs.
I fully credit Countryside and their staff for helping develop our puppy into a dog we can literally take anywhere. What a dream! I had seen other people with their furry traveling partners and was always envious.
Sophie is a happy, calm dog at home after a full day of indoor and outdoor play at Countryside. I know the staff is paying close attention to the way the dogs relate to each other and take quick action to correct inappropriate behaviour between dogs and I'm grateful when they tell me everything is great, but even more so when they let me know their concerns, so we can work on them together.
We love our Sophie so much and thanks, to a large degree, to Countryside for helping us to be able to share her with our family, friends and even strangers!