Springfield Kennels

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Please note: Springfield Kennels has been under new management since spring 2014. Please visit our website at www.springfieldkennels.com or our public Facebook page for more up to date information, reviews and photos!

We have taken our dog to numerous kennels over the years and are usually repeat customers. We decided to try Springfield to see how their service and facilities were and we were expecting good results, well, we were sadly mistaken.
The hours are horrible and if you miss their tight deadlines (even by 5 minutes) you will be charged ridiculous fees. The facility looked good from the driveway, however, since the kennels are tucked back in the trees, we never saw what the kennels looked like. The service was poor at best. It was short, with no questions asked about our dog or food requirement, just if he played well with others.
Since my dog cannot speak, I base my judgement on the customer service I receive.

I took my dog Riggs to Springfield Kennels this weekend for two nights. It was the first time I have ever left him overnight and was so nervous. But the owner John made me feel so comfortable leaving my dog there. He was down on the floor playing with Riggs the first 5 minutes that we were in the door. John even emailed us to let us know how Riggs was doing!! Riggs seemed like he didn't even want to leave and has slept for two whole days since coming home from the kennel. He's a blue heeler And needs lots of attention and exercise which I can guarantee you he received at Springfield! I haven't seen him this tired out in months!!!! We are going to Cuba in April and I wouldn't take Riggs to any other kennel! thanks again John for taking such good care of our baby!

I felt uneasy leaving my dogs there because the staff was not friendly, and didn't seem intrested in my dogs when she met them. My experience with other kennels is that dog lovers usually run them, I felt Springfield was more of just a business. She put my dogs in a run down room that was very cold. I asked my husband if I should ask if thats where they would be staying, he said no that can't be their room. When we came back to pick them up the next day they were still in the dirty cold wooden room, and the door was left open all hours to the outside. My 1 dog is very intolerant to cold (he has short hair and is only about 10 pounds) and it was about -8 during the day so prob at least -10 at night.
I also realized after dropping them off that they never asked to see their vaccination papers.
When we came to pick them up my dogs seemed very stressed especially my little one. They usually love going to the kennel (in Sylvan lake). I will never take my dogs back there again, the woman running it only seemed intrested in my money which was far too much for the service given and the facilities they operated (the dog kennel was basically a wooden shack).
If you love your dogs don't take them here!!!!