Alan Appliance Repair

OMG!! Mike was FANTASTIC. Had an issue with my Thermador oven not holding the temperature. Mike took the oven apart and found the problem. He got the part in a few days and my oven works again! On a second issue my simmer burners stopped working 5 years ago and when I called service and also Thermador they both said the issue could not be fixed because they no longer have the repair kit to fix the problem. And if they had the kit it would cost $800+. Mike checked it out … got the part … and in a few minutes installed the part … and now I have my simmer burners back again!! AND at a fraction of the cost. My sister and I were so happy to get the simmer burners again we both gave Mike a big hug. MIKE CAN FIX ANYTHING and is the nicest person you ever want to deal with. Thank you so much Mike!!

I had an issue with my Liebherr wine fridge that turned out to be more complicated than expected. Mike replaced two control boards and stuck with the repair even when the first part didn’t solve it. He got it working and was fair on price. Would recommend him if you need someone who doesn’t give up when it gets tricky. Thanks Mike!

Mike showed up on time and promptly identified and fixed issue with my fridge. Would recommend based on today’s service.

Alan came in diagnosed the issue with my freezer/fridge not keeping temp. Low on freon and probably a small leak. Gave me the price (very reasonable). Came back when my schedule permitted and took care of it. Freezer has been like brand new ever since. Highly recommend him.

I am so happy we found this company. We've worked with them twice for refrigerator and stove repair. We won't call anyone else. Thanks again!

Highly recommend Alan Appliance Repair. The service was professional, quick and they were able to fix our dryer the same day. The technician explained the issue and gave us pricing prior to the repair. He was very polite and respectful of the space too.

So grateful and fortunate to found this company. Mike the technician did an amazing job. He came on time and have all the parts ready to fix our Stove and Fridge. He was very knowledgeable on all the appliances, he explain what’s wrong with it and what it’s need to be replaced and done.
I highly recommend this company and Mike to have your appliances fix because it is worth it. Thank you!!!

Our dryer was making this loud rattling noise and so my husband went online to look for a local company that can fix it. He found Alan Appliance Repair and I filled out their online service request form on Monday night and by Tuesday afternoon, I received a call from the company inquiring what the problem was and they had availabilities within 1-2 days. The customer service rep I spoke with explained the cost of the home visit and what to expect when a technician came. The gentleman that came to fix our dryer was professional and came within the 2 hour arrival I was told. After doing his assessment, he explained what part needed to be replaced and was fortunate that he had one available. He was able to fix the problem and now our dryer is running as good as new. We will definitely be calling Alan Appliance Repair in the future.

Our oven stopped working and Alan’s Appliance Repair arrived within an hour and fixed the oven! I would highly recommend! The cost to fix was very reasonable.

Wonderful local business!
Answered/responded to an email on a holiday weekend for our dryer! Tech was polite, timely, and friendly. He quickly identified the issue, ordered the parts, and was back as soon as the parts were in… even gave his cellphone number to text him. Absolutely recommend and will definitely use them again (but also hoping to not have to LOL).

Very happy with the service, washer was fixed same day. Technician was very polite and professional. Highly recommended

Great Appliance Repair. Technician went above and beyond to find out of stock parts so that he could fix my 20 yr old Dacor oven. Good communication, fair pricing, and broad knowledge of products needed to preform repair. Highly recommend

Alan was fast, polite, and di great work for a fair price. Our washing machine needed a part replaced. He ordered the part and replaced it 2 days later. We will definitely call again the next time we need a repair on any appliance.

They're quick, knowledgeable, and leave your place clean!

Hello there, just wanted to leave a review I have a microwave and oven combo, over a week ago my microwave stopped working! I went on line to find some one, find Alan appliance with good reviews, call them and someone came in right away and took care right away, I want to thank Mike very professional and polite got it working again!

Great communication! Really expert on the appliance. Very professional and efficient. Stayed longer to make sure appliance met my performance needs. Highly recommended.

Mike was super helpful, he repaired our microwave, a Dacor model, which died all of a sudden. He also shared some valuable advice about some of our other appliances to ensure we were on top of them on a regular basis. Super helpful and lots of value with our engagement!

Alan Appliance Repair is a beacon of reliability and efficiency in the realm of appliance servicing. As a homeowner facing the frustration of malfunctioning appliances, I turned to Alan Appliance Repair for assistance, and I couldn't be more pleased with the experience.

From the outset, communication with Alan Appliance Repair was seamless. Their customer service team was prompt and courteous in scheduling an appointment, accommodating my availability without any hassle. This initial impression set a positive tone for the entire service.

The technician arrived punctually, exuding professionalism and expertise. Their demeanor was reassuring, immediately instilling confidence in their ability to diagnose and rectify the issue at hand. They meticulously examined the malfunctioning appliance, explaining each step of the process with clarity and patience.

What truly sets Alan Appliance Repair apart is their commitment to transparency and honesty. Unlike some service providers who might attempt to upsell unnecessary repairs or parts, Alan Appliance Repair provided an honest assessment and recommended only what was essential to restore functionality to my appliance. This integrity is a rare find in today's service industry and deserves commendation.

Furthermore, the repair work itself was executed flawlessly. The technician worked efficiently, demonstrating a mastery of their craft that was truly impressive. Within a short span of time, my appliance was restored to full working order, exceeding my expectations in terms of both quality and speed of service.

To top it all off, Alan Appliance Repair's pricing was fair and transparent, with no hidden fees or surprises. Their rates were competitive, especially considering the exceptional level of service provided.

In conclusion, Alan Appliance Repair exemplifies everything one could hope for in a service provider: reliability, expertise, integrity, and affordability. If you find yourself in need of appliance repair services, look no further than Alan Appliance Repair. They have earned my highest recommendation, and I will certainly be turning to them for any future appliance repair needs.

AAR came out to diagnose my dryer. The technician was great and completely thorough. And it is ONLY because of the technician that my rating is not lower. After being approved by my warranty to move forward with the repair, AAR couldn't be bothered to send the technician back to do the repair. They said they needed to see the approval and get confirmation from the warranty company. I emailed them the documentation. They then told me they had to verify from the warranty itself. After nearly three days of no response for AAR, I called my warranty company to get an update. On that call, they attempted to call AAR while I was on hold. They couldn't reach anyone. I tried the number on the website myself five times and all five times received a busy signal. I emailed Donna, the dispatcher, and received no response. I had to call the technician directly and he apologized for the issues I was experiencing and said he would try the company himself to see if he has better luck. I then texted Donna at the number she texted me on and continued to receive no response. I don't understand why a business doesn't want to make money? I'm practically shoving it to them but they refuse to take it.

Update: Even though I showed them proof of my approved claim, they wrote me this, which makes no sense. How is this company still in business??

Even if we missed the call they still didn’t send us confirmation email.
Unfortunately we have to cancel our claim, your HW will adding someone else.
Thanks.

Response to AAR, I DID contact my warranty company and they confirmed that the approval is valid. That you are able to do the repairs. You are choosing not to. Can you explain why the discrimination?

Excellence in service for appliances, the level of expertise, professionalism and communication as they fix my Thermador oven was appreciated! Very knowledgeable and proffesional personal. Highly recommended!

Great service! Quick response, professional repairmans, and fixed my dryer in no time. Highly recommend this appliance repair company for their efficiency.