Cruz N Shine Car Wash

Hands down the BEST car wash in the DMV, not only that but in the state! Every time I come here they give me quality service on my car and are always kind. I’ve been to many car washes and this one is my favorite. Thank you, Cruz N Shine for making my experience 110% each time.

I’m new in town and needed to get both of my early 1990’s “vintage” cars hand washed after having them transported on an open trailer half way across the country. I don’t have the ability to do it on the driveway at this time and it’s just too cold. They went out of their way to get it done and was very nice about it.

Sure, it’s more expensive here in northern Virginia than where we moved from in the Houston area; for the same price I was able to get the cars hand waxed but they do not perform that particular service.

I took a photo of one of the cars as they moved it from the back to the front to do the wheels, tires, and black trim.

I’ll be back very soon to do our “regular” vehicle through the tunnel!

Avoid bringing your car here, they don’t care about the work they do or your car. I’ve come here a decent amount of times , buying their pass promotion. I’ve never expected the car wash to be flawless, I.e. there’s always water dripping from places/the mats are wet/they miss a few spots here and there inside. One time, they put someone else’s mats inside my car.

However, my last experience was so bad, there’s no way I will ever bring my car back here. Given that everyone wants to clean their cars after snow, I waited 30-40 minutes. When I got my car back and started driving, I had to pull over because they left my back door open. Upon checking all the doors, I saw the entire back top of my truck door had soapy water running down it, creating streaks.

I returned to the car wash, waiting in line again, and asked them to just run it through the exterior only. Ali argued with me saying they’re so busy and “it’s just a little water, we can’t get everything.” I stood my ground and he said “fine, we’ll take care of it, go inside and wait.”

I did, and waited for my car until I realized cars were going through that had been behind me. My car was not in the front, so I went to the back and it was nowhere to be found. I asked a worker where my car was and he smirked in my face and said I don’t know. I found Ali who asked him, and the worker pointed to a side lot that they left my car in, UNATTENDED WITH THE KEYS IN, RUNNING. Turns out they didn’t in fact run my car through the wash like Ali said they would, they just wiped it with a towel and discarded it in this side lot. Which, they would have had to move a few other cars out of the way to even reverse my car out of the line.

Ali apologized, reiterating that they didn’t have time to clean the full exterior again and said he thought the other workers told me my car was where they discarded it. My car was there for about 20 minutes, in which anyone could have came and stolen it. This is completely unacceptable and shows they really do not value customers’ cars or customer service. I’ve never complained before about the missed spots, etc. but just because I asked them to fix their sloppy work this time, this is the treatment I received.

I called the number on the business card to try to speak to the manager, and no one answered. Make my experience an example as to why you should take your car and business elsewhere. Most of us work hard for our cars and the fact that they are so disrespectful of people’s property is telling.

Not the best clean at all, twice they rolled down the back window on accident while going through the wash after i explained what button to avoid- getting water on the inside-twice they forgot my Matts, had to get them back, and the wash quality left frozen ice and salt on the sides and bottom and streaks of salt and water all over the side mirrors, windows, windshield, sides and hood. The interior was the best job done. Don’t waste your time here.

Terrible Experience, Dishonest Business Practices

I had the worst experience at this car wash. Not only did they damage my car, but they also tried to cover it up instead of taking responsibility! After they washed my car, they hit it from the back and used gray tape to hide the damage, thinking I wouldn’t notice. I only discovered it two hours later after they had already closed.

When I called to report it, the person who answered said, “I’m just an answering guy, I don’t work with them.” No apology, no accountability—just pure dishonesty. This is completely unacceptable and shows a lack of integrity and professionalism.

You get what you pay for. Street sign advertised $10.00 car wash. Got in line. When I paid I was offered two choices: $19 and change and $38 and change. I said what about the $10 wash. They said ok and charged me $10.00. When the car came out of the wash a lady was drying it off. The attendant stopped her. Said I didn’t pay for that level of wash.

No inside cleaning or cleaning of windows or wheels or anything other than spraying water in the car. You get what you pay for — but not quite.

Fast quality car wash. This is as good as you’ll get for the price point. Only thing better is going with a professional detail company. They always do a great job when I need my interior freshened up.

I brought an 18 year old car there with 5 years of dirt and grime and told them to do the best they could and I was not expecting any miracles. The result was phenomenal. The car looks brand new. The people were super nice and professional. This was an amazing experience. Never going anywhere else ever again.

This place has very good service and also they do a good job cars looks like new after they finish

Great Job but Overpriced

They absolutely do a great job cleaning your vehicle here, but over $30 for a carwash is ridiculous. Once you pull into the line, there's no getting out if you change your mind. If $35 for a carwash is reasonable to you, by all means this is the spot for you.

The customer service was excellent. The integrity of the team is great. I left a valuable item in my car and they found it and handed it over to me. Good job team Cruz N shine!

As a first time customer I am very pleased! Not only was the customer service great, my wait time was less than 30 mins. I will definitely be back!!!

HORRIFIC SERVICE—STAY AWAY

After my family member’s experience at this car wash, I’m appalled at the sheer incompetence and arrogance of this place. They left the car with a damaged interior trim, and when confronted, the manager—a rude, dismissive older Middle Eastern man with thinning hair who clearly lacks basic decency—responded with nothing but contempt. He didn’t just dismiss the concerns; he escalated the situation by threatening to call the police over a simple complaint. This individual clearly has no business managing anything, let alone dealing with the public.

The laughable canned response they issued to their review is a textbook example of corporate gaslighting. They talk about “valuing every customer,” but that’s a complete farce. Their robotic reply reeks of damage control without a shred of genuine concern. It’s clear from the photos they share that they prioritize luxury cars, and anyone else gets treated like a second-class citizen. They’re too busy catering to high-end vehicles to provide even basic service to the rest of us.

Their excuse about promotional rates and commitment to quality is equally absurd—who are they kidding? If they actually lived up to their claims, they wouldn’t need to rely on desperate tactics to lure in customers. This is a business that thrives on deception and empty promises, with a manager who’s too spineless to take accountability for his actions. I refuse to support a place that disrespects its customers and operates without integrity. If you’re smart, you’ll steer clear of this disaster of a car wash. There are plenty of other places that know how to treat their customers right.

AVOID THIS CAR WASH—THEY DAMAGE CARS, DON’T TAKE RESPONSIBILITY, AND TREAT CUSTOMERS DISRESPECTFULLY

I recently took my VW to this car wash, and it came out with damage to the interior trim near the overhead light. When I brought it to the attention of the manager—a tall, older Middle Eastern man with noticeable balding—he inspected the damage with one of his employees. Rather than handling the situation professionally, he dismissed my concerns outright, brushing me off as if I was just a naïve customer who wouldn’t know better. My passenger, who was with me the entire time, can confirm that the trim was perfectly intact before the wash.

The manager’s condescending attitude made it clear he had no intention of taking responsibility. He arrogantly pointed out that his business deals with cars far more expensive than mine, implying that my concerns didn’t matter because of the type of car I drive. When I challenged him on this dismissive behavior, he escalated the situation by threatening to call the police on me, which felt both unnecessary and discriminatory. It was as though he thought he could intimidate me, assuming I wouldn’t stand up for myself because of who I am or what I look like.

Adding to this, the car wash is currently advertising dirt-cheap exterior washes—what’s going on here? Are they struggling to keep the doors open, so they’re resorting to these fire sales? It DOES seem for the price I paid that all I got was a $10 car wash, hardly any cleaning in the interior, and a broken trim that I now have to deal with. If they can’t even afford to treat their customers with basic respect, it’s not hard to speculate on their future. It seems like a sinking ship with a manager who is too cowardly to run his business with integrity. Just a sour, sour evening.

From the photos they post on here themselves, it’s clear they have some kind of prejudice against customers who don’t drive luxury vehicles, as all of their images feature them cleaning high-end cars. If you value your car and expect to be treated fairly, do yourself a favor and steer clear of this place. This car wash isn’t worth the damage, the disrespect, or dealing with a business that seems to be circling the drain.

They broke my car’s antenna during the carwash and didn’t even have the decency to tell me. Once I realized this, I spoke with the manager, who admitted to breaking my antenna but refused to take any responsibility for it. Mistakes happen, but to acknowledge the mistake while lacking the basic decency to make things right is inexcusably bad business practice.

I immediately went to the Advanced Auto Parts across the street to buy a new antenna, where a worker literally told me that CRUZ N SHINE HAS A REPUTATION FOR BREAKING THINGS ON PEOPLE'S CARS. He recommended instead that I go to Flagship Carwash, a carwash center half-a-mile down the road who actually calls Advanced Auto Zone directly to fix or replace any damage they cause to their customers. That’s where I’ll be going next time. DO NOT TAKE YOUR CAR TO CRUZ N SHINE.

I had a great experience taking my car for cleaning here. From the manager to all employees worked so hard to make sure the car was cleaned properly. The manager or owner not sure was very kind. I will go there every time to get my car cleaned.

Super friendly staff who take great care of our car. We come regularly and I highly recommend! Thank you for saying hi to my doggo too!

My brother had recommended Cruz N Shine to me after having his SUV cleaned there recently. I took in a small SUV on which dirt was caked on. It was being left outside on a driveway with a good amount of shade leading to more moisture retention and in turn more dirt. I had taken my SUV through a couple of machine washes at another location but it was apparent that some elbow grease was required to get it properly cleaned up.

After the team at Cruz N Shine finished working on it, there were still some areas where the dirt stains were visible. The owner, who was quite friendly, signaled to one of his crew to take it around again without me asking for it. I definitely appreciated that and increased my tip amount as well. After the second round, the SUV was looking very good. So definitely a good experience for me and obviously I recommend this car wash.

Paid nearly $50 for their top-tier wash (including tip) just to get a huge scratch down the entire passenger side of my brand new car - someone likely dropped their towel on the ground and rubbed sand or a rock into the car. As an added bonus, the whole car had soap stains and wet spots so I had to wash it myself later anyway. Horrible service and frankly odd that people trust their cars to these jokers. If you do come here, inspect every inch of your car before driving off. I'm assuming the reviews here are coming from family and friends of the owner, because no way would I trust these people with even a beater.