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Mackay Painting & Decorating, Ottawa Reviews (1)
By Cadet Silkworm on
May 31, 2011
Guest Review
Guest Review
Over the last 25 years MacKay Painters have painted my house twice. Quality of service and pricing were excellant.
However, I wanted the house painted again last year (2010). I contacted them in the Spring and someone arrived and gave me an estimate. Based on this I decided to go ahead with the job. From there it was all downhill. Nothing happened and I had to phone them on several occasions to find out was going on. Each time I was told that the delays were due to the weather. The summer came and went and nothing was done but I was told I was at the top of the list for 2011. Come May no word had been received and I was obliged to phone again. I got the same old runaround - bad weather was delaying work. At this stage having wasted a year I decided to look elsewhere.
I should emphasise that at no time during the 12 months did anyone from the company have the good manners to phone me even once and apologize
I should also mention that, based on my earlier good experiences, I had recommended MacKay to friends of mine and they got exactly the same treatment - nothing was ever done.
However, I wanted the house painted again last year (2010). I contacted them in the Spring and someone arrived and gave me an estimate. Based on this I decided to go ahead with the job. From there it was all downhill. Nothing happened and I had to phone them on several occasions to find out was going on. Each time I was told that the delays were due to the weather. The summer came and went and nothing was done but I was told I was at the top of the list for 2011. Come May no word had been received and I was obliged to phone again. I got the same old runaround - bad weather was delaying work. At this stage having wasted a year I decided to look elsewhere.
I should emphasise that at no time during the 12 months did anyone from the company have the good manners to phone me even once and apologize
I should also mention that, based on my earlier good experiences, I had recommended MacKay to friends of mine and they got exactly the same treatment - nothing was ever done.
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