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905--85-0-75
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Aromi Contracting, Woodbridge Reviews (1)
By Pearl on
Oct 26, 2014
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This painting company was hired by our builder. They did a poor job in painting and after customer service. Robert, the owner, has NO sense of customer service and expects people to be at his beck and call. We were trying to get the final painting done on our house and to make the arrangements with his company was very unprofessional. He was unwilling to work with us and it wasn't until one of his employees (Kemal) who was trying to be a little reasonable to work with us. The overall paint job in our house... was at best... okay... it didn't seem like they took care to make sure that paint didn't splatter everywhere in some spots. Also, they painted over things that the builder was going to fix first and then it was suppose to be painted. So spots that required some fixing with the drywall, would just be painted over. I know it may have been something between the builder and Aromi but I think Aromi was not very 'customer service' oriented.
The lady who wrote this review was very unreasonable about granting us access at a reasonable time to complete the service- she seemd to think that the builder was providing some sort of upgraded "room service " type service- we offered several timely solutions which she turned down and offered only a very small window- mostly outside our business hours- which we coulndnt meet-It was a rainy day and she wouldnt allow us immediate access ( even after we arrived having an appointment made by the builder) She claimed she needed for us to wait around for an hour and a half or return after hours-Totally unreasonable and off the contract obligations she made with the builder when pourchasing ( see Purchase and sale agreement) and well outside the Tarion parameters where granting access during business hours is a requirement
However I instructed my serviceman Kimal to do what he could , in the interest of good service, and he obviously did-he went elsewhere and returned to accomodate the homeowner and the gratitude was this review- We absorbed an additional time cost outside our obligation
The paint splatters could have come from anyone who is not as proffessional since the builders had their own people conduct repainting not to hire us- we were not the exclusive painters along the way- like touchups after damages by other trades and pre PDI etc,- furthermore we were only servicing areas that were requested by the homeowner/builder -and all the areas serviced where ready to paint- I am not able to comment on drywall issues that may or may not have existed or came after the fact It would be nice if she would take the time to show her appreciation as fast as she took the time to be smudge our reputation.After all her work is done now and at her convinience- whats left for us?
However I instructed my serviceman Kimal to do what he could , in the interest of good service, and he obviously did-he went elsewhere and returned to accomodate the homeowner and the gratitude was this review- We absorbed an additional time cost outside our obligation
The paint splatters could have come from anyone who is not as proffessional since the builders had their own people conduct repainting not to hire us- we were not the exclusive painters along the way- like touchups after damages by other trades and pre PDI etc,- furthermore we were only servicing areas that were requested by the homeowner/builder -and all the areas serviced where ready to paint- I am not able to comment on drywall issues that may or may not have existed or came after the fact It would be nice if she would take the time to show her appreciation as fast as she took the time to be smudge our reputation.After all her work is done now and at her convinience- whats left for us?
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