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Last updated: Over a year ago
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Contacted Rick Anderson (Directer/Owner) to obtain a quote for repainting our outdated kitchen cabinets. He gave me a price, which I was a little uncomfortable with, so I asked him to come by our home to take a look at the job & then confirm pricing. Rick was so busy talking about his '28 years' experience, that he didn't listen to me, so when he arrived at our home, there was a discrepency in the number of cabinets that needed painting. We resolved that issue, and we (my husband, mother and I) decided to use his services. The agreement was that Rick would come to our home for two days (tuesday and wednesday) to do the onsite painting & cabinets would be returned to us on Saturday.
Rick did come on Tuesday, primed the cabinets, and advised my mother (who was in town visiting) that he wouldn't be able to make it on Wednesday because his child was sick, but would return on Thursday. Well, Rick thought it was appropriate to send text messages to our home phone # in the middle of the night (calls started at 1230 & finished at 0230) apparently advising us that he would not be able to come on Thursday. I sent Rick an email early Thurday morning, letting him know that I didn't think the middle of the night texting was considerate and he replied in a very negative and threatning manner. My mom also called him to confirm when he would be coming back, and he proceeded to yell, swear, and disrespect me to my mom, threatening her verbally and threatened to hold our cabinets 'hostage'.
I opted to not reply to the email, and Rick did send one of his painters (Iman - who was great BTW) to come and do the onsite painting.
Well, today was the day we were to get our cabinetry back. Rick sent his painter Iman with 1/2 of the cabinets, and he literally held the other half of the cabinets hostage, in his truck, parked down the road until he had the money in hand.
I can honestly say that I have never been treated in such an unprofessional manner by someone who claims to be a professional. My husband and I are both hard workers, and honest people, so to be treated in this way was truly shocking.
I hope no one ever deals with this company & especially Rick Anderson, as no one deserves this type of treatment.
Rick did come on Tuesday, primed the cabinets, and advised my mother (who was in town visiting) that he wouldn't be able to make it on Wednesday because his child was sick, but would return on Thursday. Well, Rick thought it was appropriate to send text messages to our home phone # in the middle of the night (calls started at 1230 & finished at 0230) apparently advising us that he would not be able to come on Thursday. I sent Rick an email early Thurday morning, letting him know that I didn't think the middle of the night texting was considerate and he replied in a very negative and threatning manner. My mom also called him to confirm when he would be coming back, and he proceeded to yell, swear, and disrespect me to my mom, threatening her verbally and threatened to hold our cabinets 'hostage'.
I opted to not reply to the email, and Rick did send one of his painters (Iman - who was great BTW) to come and do the onsite painting.
Well, today was the day we were to get our cabinetry back. Rick sent his painter Iman with 1/2 of the cabinets, and he literally held the other half of the cabinets hostage, in his truck, parked down the road until he had the money in hand.
I can honestly say that I have never been treated in such an unprofessional manner by someone who claims to be a professional. My husband and I are both hard workers, and honest people, so to be treated in this way was truly shocking.
I hope no one ever deals with this company & especially Rick Anderson, as no one deserves this type of treatment.
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