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Sears Home Store, Scarborough Reviews (3)
My son and I had to buy a drill, drill bits, safety goggles and drill in the legs all of which took several hours. Although the sales associate "admitted" he was unfamiliar with the sofa bed as it was new this year "The Klick Klack sofa Bed", he promised me that he would reverse the delivery charges for the two furniture items to compensate for the money spent on the drill and time and energy for us to DIY.
Nearly two weeks have passed and after several calls to Sears Customer service, I still have not received credit on my credit card as promised by the associate.
In addition when I made the purchase for my son, I also purchased a sofa bed for my home. Although this other model came assembled the sales associate told me that he would reverse the delivery charges for the local delivery as I had spent 2000.00 on all three items, the sofa for myself and the two pieces of furniture for my son. That has not occurred either as no delivery charges for any of the items have been reversed on my credit card.
If you value integrity, shop elsewhere. I plan to go elsewhere in the future since the sales associate did not keep his word. And Customer Service Sears did not follow up with me with time lines or an apology or a call to rectify the situation.
Funny how my new appliances are only 3 years old before they all break down but my 12 year old washer/dryer are going strong! what ever happened to selling quality products without having to purchase expensive service contracts!!!!
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We work with brands you can trust. Along with our exclusive wholeHome®/MD, Kenmore®/MD and SEARS-O-PEDIC®/MD brands, you will also find major national brands such as GE, Whirlpool®, SONY, Sealy® and many others. We have everything you need to upgrade your appliances and furnishings.
If you are considering a renovation or decor project, you can shop our Home Installed Products and Services, including window coverings, flooring and more. For example, you can select custom-sized window coverings and have our professional service people install them in your home.
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