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At LensCrafters located at 5015 - 111 St NW, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in mo Go to full description...
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LensCrafters, Edmonton Reviews (11)
December 26,2017, I ordered another pair of Ray-Ban Progressive glasses ($422.00) and when they arrived I realized that the short vision was totally out of focus (blurry). The lenses were cut incorrectly, short vision was too low by 4mm. Short vision unable to see anything. I took them back to Lenscrafters and they cut new correct new lenses. With the new correct new lenses, I can see perfectly sharp short and long vision. Now I realized how bad are my previous sunglasses are (unable to see anything short vision).
Store Manager Avril refused to repair the defective sunglasses stating that i should had complained in the first 30 days. Lenscarfters warranty is only 30 days from purchase and they refused to rectify the poor workmanship after 30 days. Claiming that the customer should had the expertise to identity the problems with the lenses. Store Optician admitted that the sunglasses are very bad but they do not take responsibility after 30 days.
Stay away from Lenscrafters it is fly by night operation. Adam M.
I took the glasses back and got a refund but the clerk still insisted that my vision had changed. I did not want to argue as I was happy to get my money back.
Save your money go to Costco, not only are they lower priced to start they will stand behind there products!!!
There have been times we have had to wait for our new glasses but the staff have always been accommodating and very helpful. Repairs have always been done promptly. We have also returned glasses (we didn't like the frames or the lenses didn't seem right) within their 90 day warranty period without any questions ask.
Dr.Meyer (optometrist) has rechecked our prescription(s) without cost.
Since we reside outside of Edmonton, the service is greatly appreciated.
KEEP UP THE GOOD WORK LENSCRAFTERS & DR. MEYERS!!!
Has anyone else found that service at Lenscrafters stores in general has gone down in the past decade?