Snow City Cycle

I buy most, if not, all of my fluids, parts, gear, etc, at Snow City Cycle Marine! This place has never let me down, all thanks to these amazing guys that work at the parts department, Jesse and Roger. Jesse always helps me when I'm needed, always looking for any type of discount, coupons, etc. He shows me around, and always serves a positive attitude around me and my family. I definitely recommend this place to anyone who is interested in motorcycle-related stuff. Dirt bikes (motocross/supercross), enduro, snowmobiling, street, sport riding, ATV, UTV, much more! Also forgot to mention that the customer service here is A1! always willing to help, show me around. - Hasan

- Brought my snowmobile (09 600 Renegade) in for them to replace the front bulkhead heat exchanger.

-Initially quoted over $1000, PLUS the price of a rad, claiming it was $1000 in labor as they had to take the motor out to get to the rad.

-I explain to the technicians that instead you could just drop the suspension and remove the drive shaft and get to it that way, saving them time and me money. (Ironic the customer is telling the mechanic how to fix it, however i assume they already knew this and were going to use this approach anyways, while still charging me the labor it would take to get the motor out)

- Found my own used rad online for $100 instead of buying their new one for $400 and got the total price down to around $700.

-Picked the sled up, brought it home

-While the sled was still on my truck i noticed that one of the yellow heated handlebar switches was now missing, it wasn't like that when i brought it in?!

-Drove back to dealership to ask them what had happened

-Dealer claimed it wasn't possibly them, unless i had photos of the sled in the dealer parking lot showing this piece still intact there was nothing i could do! (Piece is apron $300 that they broke)

-Knowing the owner I caused a storm, after a day or two of yelling and screaming they agreed they broke the piece and would replace it for free.

-Brought the sled back AGAIN to let them fix it, but wanted it done within a week as us sledders know how short the season is.

-The dealer told me the piece was on backorder and it would be at least two weeks before they even got it! (They were acting childish and wanted to waist my time and my season if they had to pay for the piece)

-From the dealers show room i was able to call two separate Ski-doo dealers who were able to get the part within a day or do and who were even willing to send it to this dealer!

-The dealer would not allow this as they "use a different ordering system then those dealers" Well heck! yours isn't that good then!

-2 weeks go by and i go to pick up the sled, load it on the trailer, but see on the dash it says "Check key" a common occurrence on these sleds, but no beeping? Out of curiosity i put the sled into reverse, NO BEEPING. i turn the sled off then back on NO BEEP to tell me its good to go!

-I assume when they took my dash off to re-run the wires on the handlebar cluster they broke, they now broke the electrical connection to the gauge which now docent tell it to beep? COME ON! once again claiming it wasn't them (dash is $1000) to replace.

-Took the sled home as i want to enjoy the last week of sledding here in Ontario, but overall i am super unimpressed, this dealership is an embarrassment for the Ski-doo name and should have their dealer license removed!

Brought my bike in after a fall told them to check the front end because I knew something was off my tire was pointing to the left when my bars were straight and there was some minor cosmetic damage. Asked them to only quote me on the repairs to make the front end straight. After a week I got a call with a bill for 560. Fairings turn signal foot controls hand controls. And then I asked the mechanic whats wrong in the front end he said I think the handle bar is bent. This I think cost me 100$. So I went to order some parts they told me my front turn signals were flush mount which they are not they would know this if they looked at my bike. It's an American bike they would have noticed that if they took it for a ride to see what's wrong with the front end. So to cap this story off they sent me a survey to fill out witch I did giving them a poor rating across the board. Then my friends went in and the sales guy rocky was tellin them about my survey and how if I ever came in he was going to knock me out. Never go to snow city

Had my motorcycle in for regular oil change and service. They recommended rear break pads (kit). found out they had not kits on hand. Real good start, this is an 1100 cc model, and according to their salesman the best selling size period. So, they offered to order them, meaning i had to bring bike in once again the following week, needing to find a ride twice again. Also asked if i wanted to pay ahead of time for parts and i agreed. Following week i went to pay for repairs and they tried to charge me for the parts again. I got them to take the kit price off but they still charged me for some other (unknown, coded parts) which i paid for the previous week. Also, check the price for their oil. I have an SUV and got an oil change, the bike oil costs about $12.00 more than for the SUV. And, oh, yes, i was osn their web site and sent an email. What a mistake, they only answer to the nice emails and ignore all other legitimate complaints. Since the other two bike shops closed down last year, they put their labor price up to above $90.00 an hour, even car dealers don't charge that much. I've since found another dealer to bring my bike too, with cheaper prices.