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Tci Telesonic Comms Inc

140 Renfrew Dr #200, Markham, ON
1 reviews
Claim this business Last updated: Over a year ago

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905--47-7-49
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Tci Telesonic Comms Inc, Markham Reviews (1)

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By Cadet Bear on Jul 10, 2008
Guest Review
We used a $2.50 card which information TCI provided to the retailer said was for 500 minutes. We used the card to make about four calls maximum, and each time an automated message gave a rapidly dropping number of remaining minutes. on the last call of about 5-10 minutes, to total went from about 120 to 28 minutes to 120 seconds to 60 seconds. We used the card for a total of less than 60 minutes. When I called customer service (very poor customr service) the first time, I could barely hear the representative, and there was a lot of static on the line. So I said I would call right back. The secone time the volume and clarity was little improved. The rep told me how many calls were made on the card, the duration of each call, and the charges. He said that the longer you talk, the cheaper it is per minute, and short calls are charged relatively more. He explained about taxes, surcharges, minimum charges, etc. I asked about a refund, and he said they don't do refunds, I had to go back to the retailer where I bought the card. I explained that I got it in Vancouver while travelling and was now back home in Halifax. I said that the retailer info that TCI provided was very deceptive and I was very unsatisfied. He seemed prepared to do nothing to help, so I asked for the company name and website; I was told ther is no website. This made me feel uneasy. I asked to speak to a supervisor or manager and was told that he could not do that. I asked again several times, and eventually the rep hung up. I was polite but firm throughout the call, and found this treatment and customer service very, very poor. I will try contacting there corporate office or Primus, which apparently is there parent company. These cards are basically a ripoff, definitely in the fraudulent category as far as I am concerned. I'm stuck with one prematurely expended card and three unused ones. I intend to pass the word on this as much as I can. This company doesn't deserve to continue to exist, and I don't want others to be ripped off as I have been.
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905-477-3047
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