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Builders Hardware

290 Dodge Ave, East Haven, CT
1 review
Business claimed Last updated: 7 months ago
About Builders Hardware

We carry a large inventory of Finish Hardware, Hollow Metal Frames, Hollow Metal Doors and Wood Doors. While one of the largest businesses of our kind in the Northeast, we pride ourselves on the personalized efficient service we provide. Whether large or small, our experienced hardware consultants are ready to provide specifications, review your plans and deliver completed schedules for your project.

290 Dodge Ave
East Haven, CT, 06512, US

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Builders Hardware, East Haven Reviews (1)

1 review
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By non-member33539 on Aug 05, 2011
Incredibly bad service
I ordered several passage sets and deadbolts from these guys. Some items had to be ordered in. When I called six weeks later, the moronic clerk gives me crap for phoning and says he'll call me. Well, after 10 weeks I call again and it turns out that they "forgot" to order my goods. Finally, after 12 weeks, my items arrive. They call me to tell me that it's ready for pickup. I ask if they have been keyed yet, and the guy doesn't know what I'm talking about despite the fact that I requested this at time of order 12 weeks earlier. They finally get them keyed and call again. I pick them up, go to the job to install them (completely embarrassed by the delay), and low and behold the product is not what I ordered. I call them, they say come in and they will sort it out but advise me that they close daily at 3:45pm. Really? What kind of business is this? I leave a job early and shoot up there 2 days later (40 km one way) only to find they close at 1:00pm on Fridays. No one mentioned that on the phone.
These people should be embarrassed to call themselves a business. I will never do business with these idiots again. Inform your friends and colleagues to stay away.
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